Hills of Woodford Toyota Reviews 

2,746
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and attentive during the entire car buying process. Reviewers often note that the overall service is smooth, efficient, and well-organized from initial test drive to final vehicle collection. Consumers also appreciate the clear communication and timely updates provided throughout their appointments. Some reviewers were not happy with the after-sales support, noting frustrating issues with unaddressed vehicle faults and unexpected charges for services. A few other people also felt that customer service fell short regarding poor staff communication and difficulties in resolving mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely efficient, helpful, and always... See more

Service

People report positive experiences with service, noting that staff members are efficient, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Product

Consumers find product to be positive, highlighting efficient purchase processes and great overall vehicle... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was greeted by a welcoming smile from Claire who attended to my booking. I had updates on the progress of my vehicle and a telephone call when the sensors were fitted. Everything straight forward an... See more

Company replied

Rated 5 out of 5 stars

I have been with Mark Graham from Toyota for well over a decade and the service I received has been nothing but exemplary. Every car I have bought from Toyota has been through Mark and he's been amazi... See more

Company replied

Rated 5 out of 5 stars

Second service at Hills of Woodford and another good experience. Claire took care of everything in a professional and timely manner. The service whilst you wait option works really well and the facil... See more

Company replied

Rated 5 out of 5 stars

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test dri... See more

Company replied


Company details

  1. Toyota Dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,746)

196 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

Picked up my new Yaris Design on 1st March ,what a great experience. The attention I received from Mark Graham at Hills of Woodford was exemplary, he kept me informed at all stages, and was very knowledgeable. I feel he went above and beyond. Highly recommend him. Thanks again.

March 1, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Barry,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent support at the right time

My car was booked in with Toyota for a warranty repair, and that same night before visit someone had tried to steal my car out of my drive and damaged it.

The timing wasn’t great, but the team handled everything really well. They checked the damage while it was already in and just got on with sorting it. Because it was in for warranty work, the additional repairs were done free of charge, which I honestly didn’t expect and really appreciated.

Big thanks to Claire Denning in particular. She was brilliant throughout, kept me updated and just made the whole thing easy during what was a stressful time.

Genuinely grateful for the support.

February 20, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Vidmantas,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Just bought a second hand Toyota.

I have just bought a second hand Toyota RAV4 from Hills of Woodford. The Sales Advisor, Mr Mark Graham, was excellent throughout - knowledgeable, courteous and timely in all interactions both in person and by email. Highly recommended.

February 27, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Robert,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Claire Denning - highly professional

Claire Denning provided me a very professional and polite service. She clearly communicated what was going to be done to my car as part of its service and MOT. She also kept me informed of the progress. I subsequently also renewed my service for 2 more years. Thank you Claire !!

February 16, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Alejandro,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Extraordinary service from Muhammad Usman at Hills of Woodford Toyota

I recently had the pleasure of working with Muhammad Usman at Hills of Woodford Toyota, and I can honestly say the service I received was extraordinary from start to finish.

Muhammad Usman was professional, knowledgeable, and genuinely committed to making the entire process smooth and stress-free. He took the time to answer all of my questions thoroughly, explained every detail clearly, and ensured I felt completely confident in my decisions. Nothing ever felt rushed, and he went above and beyond to make sure everything was handled efficiently.

What really stood out was his friendly and approachable manner. He made what can sometimes be a daunting experience feel easy and enjoyable. His dedication to customer satisfaction truly sets him apart.

I would definitely recommend Muhammad Usman to anyone looking for exceptional service at Hills of Woodford Toyota. Thank you again for such a positive experience!

February 17, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Wahid,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Claire Was very helpful when my car had…

Claire Was very helpful when my car had its 1st MOT kept me informed whilst I waited very happy with the service

February 11, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear William,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Car service

Would just like to leave a mention for a recent visit for a service at Hills at Woodford.
From the very moment I arrived was offered a coffee , and then met Claire who looked after me & took me to my courtesy car, and then kept me up to date with the progress of my car throughout the day.
A very professional & easy experience & will definitely be back .

February 10, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Rob,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Helpful and friendly service by all staff.

Seen promptly. Given good and clear information.
Claire was very helpful and answered all
our questions.
Car cleaned thoroughly.
Always get very good and friendly service at Hills woodford

February 11, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Mike,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

It was a seamless service with the drop…

It was a seamless service with the drop in lockers and Claire D is always friendly and professional and an extra touch is that she remembered me from last time.

February 13, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Julia,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Mark Graham - Salesman

I recently bought a car from Toyota Woodford and Mark Graham made the experience excellent. He was friendly, attentive, and a great listener, guiding me through everything and securing a good price. Highly recommended!

February 14, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Bego,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Dave Corpe delivers again!.

I had and have continued to have an enjoyable experience with the car I bought, my Land Cruiser from Dave Corpe over a year ago from Hills Toyota. My first Toyota. It’s been a positive experience and Dave has kept checking in on how the car is. Claire in the Service dept was also professional and helpful.
Dave is a a true gentleman and great car salesman. Honest, genuine and knowledgeable. He is someone myself and my father before me have known and bought cars from for over 30 years. I consider him a friend now.

November 10, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Neil,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent Service

Sufi has been very helpful to purchase my first Toyota RAV4. From beginning to the end he has been instrumental to help me with my queries. When I inform him of my my issues with the car, he offered me to resolve in a timely manner. On the collection day I was very impressed when all issues have been rectified. Service plan, warranty and other services provided have been helpful. Overall, a great experience with Sufi and Hills of Woodford Toyota.

February 1, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Suraj,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

We had an excellent experience with Sales Person Mark Graham

We had an excellent experience with Mark Graham at Toyota at Hills of Woodford. Mark truly went above and beyond in every aspect of customer service. From the very first conversation, he was professional, patient, knowledgeable, and genuinely interested in helping us find the right car, not just making a sale.

He took the time to listen to our needs, answered all our questions clearly, and made the entire process smooth and stress-free. His honesty, attention to detail, and willingness to go the extra mile really stood out and made us feel confident and valued as customers.

If you’re looking for a salesperson who combines integrity with exceptional service, we highly recommend Mark Graham at Toyota at Hills of Woodford. It was a pleasure doing business with him.

February 7, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Paradise,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

VERY HELPFUL

VERY HELPFUL, RESPONSIVE AND WELCOMING.
SUFI SARWAR FIRST CLASS

January 29, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Martin,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Helpful experience

I found Sam very helpful. I've had my car for two years now and Sam showed me lots of things I didn't know about it.

February 5, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Pam,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sufi was FANTASTIC!

Sufi was FANTASTIC!

Seamless buying experience. Called on Wednesday and picked up the perfect car Thursday.

January 29, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Bhavin,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent guy

Excellent guy

February 1, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Bhushan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sufi provided great service

Sufi provided great service, was a great experience from beginning to end. Was very informative, helpful and went out of his way. Highly recommend.

January 17, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Shahin,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I had such a great experience buying my…

I had such a great experience buying my car, all thanks to Sufi. From start to finish, he made the whole process incredibly smooth and stress-free. He was kind, patient, and took the time to answer all of my questions without ever making me feel rushed or pressured.

Sufi worked hard to get us the best possible deal, and I genuinely walked away with a car I absolutely love. As a customer, that meant a lot to me. His professionalism, honesty, and friendly approach really stood out.

I couldn’t recommend Sufi enough if you’re looking for someone trustworthy who truly cares about helping you find the right car. Thank you again!

January 25, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Iqra,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I went to repair my car

I went to repair my car, the customer service was really good and the assistance was perfect. Overall, I really enjoyed the service.

January 26, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Domingos,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

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