Hills of Woodford Toyota Reviews 

2,746
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and attentive during the entire car buying process. Reviewers often note that the overall service is smooth, efficient, and well-organized from initial test drive to final vehicle collection. Consumers also appreciate the clear communication and timely updates provided throughout their appointments. Some reviewers were not happy with the after-sales support, noting frustrating issues with unaddressed vehicle faults and unexpected charges for services. A few other people also felt that customer service fell short regarding poor staff communication and difficulties in resolving mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely efficient, helpful, and always... See more

Service

People report positive experiences with service, noting that staff members are efficient, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Product

Consumers find product to be positive, highlighting efficient purchase processes and great overall vehicle... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was greeted by a welcoming smile from Claire who attended to my booking. I had updates on the progress of my vehicle and a telephone call when the sensors were fitted. Everything straight forward an... See more

Company replied

Rated 5 out of 5 stars

I have been with Mark Graham from Toyota for well over a decade and the service I received has been nothing but exemplary. Every car I have bought from Toyota has been through Mark and he's been amazi... See more

Company replied

Rated 5 out of 5 stars

Second service at Hills of Woodford and another good experience. Claire took care of everything in a professional and timely manner. The service whilst you wait option works really well and the facil... See more

Company replied

Rated 5 out of 5 stars

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test dri... See more

Company replied


Company details

  1. Toyota Dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,746)

196 reviews in the last 12 months

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Rated 5 out of 5 stars

A very helpful service

Sufi was very helpful, courteous and attentive. He answered all our queries regarding the Yaris we were purchasing and we felt very happy with our purchase. There were plenty of vehicles at the showroom to peruse helping us make our decision.

January 27, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Andrew,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great service all round

Great service all round, trouble free experience buying my car. Special care provided by Sufi Sawar, guided throughout the process.

January 10, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Avnish,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sufi was very helpful in helping me…

Sufi was very helpful in helping me choose a car. He was organised and did everything to make the process smooth. Thanks :)

January 26, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Isabelle,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent Service

I would like to record my appreciation for the excellent service provided by Bradley Luxon ( Customer Consultant) at Hills of Woodford. Throughout our dealings Bradley was helpful, efficient and extremely professional, providing a first class service. I can highly recommend him.

January 27, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear David,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Easy and efficient service and MOT

Easy and efficient service and MOT. Dropped it off with Claire in the morning and was ready to collect mid afternoon. Claire kept me up-to-date with what was going on at all times.

January 16, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Matthew,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent customer service

Car was booked in promptly by Claire, the service rep. I was notified wuthin the hour of service inspection. The work required was clearly explained by Claire. The car was ready ahead of time and returned in a clean condition.
Excellent customer service.

January 14, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Virender,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Thanks Toyota

Dear Toyota . Thank you for good service !Especially for SAM, who has resettled my Bluetooth, because without this it was extremely hard for me to drive.Kind regards.Iryna Higgins

January 23, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Iryna,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Excellent service

Excellent service. In particular from
Claire Denning. Very prompt taking car and keeping us informed

January 15, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

A positive, non pressurised experience.

Barrington Lewis, the salesperson I met, was courteous and helpful. He gave full information about the various options available, but did not pressurise. The test drive with him was excellent, especially for someone who hadn't driven an automatic for several years. The facilities at the showroom were very good with plentiful tea and coffee, friendly staff, and, most impressively a chair lift and beautiful disabled facilities.

January 22, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Mr and Mrs Kundu,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my Aygo X from Hills of Woodford. When I first visited, I wasn’t planning to buy a new car at all—my budget was more suited to a used one. However, after looking around for a while, I decided to visit Hills as I’ve always liked Toyotas.

In the showroom, I saw the perfect car for me in terms of size and colour, and it was a 2025 registration. It was obviously a little out of my price range, but the Customer Consultant, David, was extremely helpful. He took the time to explain everything clearly and gave me the reassurance I needed. I went away to think about it and, during that time, found the exact same model at another dealership for slightly less.
When I returned and shared this with David, he and the team were kind enough to price match, which I really appreciated. Buying a car is a big expense, but once I decided to go ahead, David made the whole process very easy. Communication throughout was clear and straightforward, and the experience felt smooth and stress-free from start to finish.

Highly recommend Hills of Woodford and especially David if you’re looking for a stress-free car buying experience. 🚗✨

January 17, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Emma,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

I recently visited Toyota Hills of…

I recently visited Toyota Hills of Woodford and had the pleasure of dealing with Bradley L. From start to finish, Bradley was exceptional made the entire process feel completely seamless. He is professional, knowledgeable, and clearly cares about providing a high level of service. He took the pressure out of the experience and ensured everything was handled efficiently. If you’re looking for a stress-free journey and top-tier service, I cannot recommend Bradley highly enough.

January 15, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Dionysios,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Satisfied Customer.

I am a returning customer and booked my car in recently for its annual service and MOT. The sales adviser Claire Denning confirmed the type of service that I had requested and the additional work that was to be carried out.
Unfortunately, an issue was found with the car during its health check with required some parts to be ordered in. Claire assured me the car would be ready the following day and indeed it was. I picked up my car the following day and overall i’m very happy with the result.
I would just like to say a big Thank you to Claire and all at this dealership for a their great customer service.

January 7, 2026
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Horatio,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Good service at Hills Woodford

Always been happy with service at this branch. Car went in for routine MOT. Easy to drop keys into locker & Claire was my contact. She kept me informed of the work & I trusted her recommendation on a tyre needed replacing. No hard sell of the top range expensive tyre which I appreciated. All the staff here are very friendly

January 5, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Helen,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Toyota Aygo Icon…

This is the 3rd time I have used Hills of Woodford and I am delighted with the service I received. Thank you to David Corpe who has helped me throughout my purchase.

January 6, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Vicki,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Altogether a very good experience

I purchased a Toyota Yaris Cross from this dealership on 5th January and am extremely happy with the whole experience. I was very ably assisted by Barrington Lewis who took great care to help me understand all of my options and was extremely fair in his advice. I was offered excellent deals on both servicing and insurances and I felt that I was in very trustworthy company with him and with the whole company. I would thoroughly recommend this dealership.

January 5, 2026
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Claire,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Reassuringly straightforward

Arrived on a freezing New Years Eve to buy a used AYGO I’d seen on the website. Was met by the cheerful receptionist and David the salesperson. He made the process easy, provided me with reassurance (I was a novice at car purchasing) gave me all the relevant info I needed clearly and succinctly. He answered any and all of my random questions and has been really proactive post delivery of the car assisting with queries around service history etc.
Overall I’m very impressed at how straightforward everything was. Wouldn’t hesitate to recommend.

December 31, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Sarah,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

pleasant experience

Sufi was great throughout the buying process answered all questions took care of everything in timely manner. Staff in general were polite and helpful.

December 30, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Ram,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Really friendly and helpful staff

Really friendly and helpful staff, claire was great. They always provide an excellent service. Recommend the dealership.

December 19, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Jeremy,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Some car sellers do have your back.

Felt quite overwhelmed with the idea of changing cars. However David Corpe ensured the whole process went smoothly. Extremely helpful and knowledgeable, without being pushy.
Thank you

December 3, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Sandy,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Happy with the purchase

I was assisted by a consultant named sufi in the showroom and he was clear, knowledgable and helpful in finding me the right car for the right price package

December 6, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Arzzz,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

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