Hills of Woodford Toyota Reviews 

2,746
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and attentive during the entire car buying process. Reviewers often note that the overall service is smooth, efficient, and well-organized from initial test drive to final vehicle collection. Consumers also appreciate the clear communication and timely updates provided throughout their appointments. Some reviewers were not happy with the after-sales support, noting frustrating issues with unaddressed vehicle faults and unexpected charges for services. A few other people also felt that customer service fell short regarding poor staff communication and difficulties in resolving mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely efficient, helpful, and always... See more

Service

People report positive experiences with service, noting that staff members are efficient, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Product

Consumers find product to be positive, highlighting efficient purchase processes and great overall vehicle... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was greeted by a welcoming smile from Claire who attended to my booking. I had updates on the progress of my vehicle and a telephone call when the sensors were fitted. Everything straight forward an... See more

Company replied

Rated 5 out of 5 stars

I have been with Mark Graham from Toyota for well over a decade and the service I received has been nothing but exemplary. Every car I have bought from Toyota has been through Mark and he's been amazi... See more

Company replied

Rated 5 out of 5 stars

Second service at Hills of Woodford and another good experience. Claire took care of everything in a professional and timely manner. The service whilst you wait option works really well and the facil... See more

Company replied

Rated 5 out of 5 stars

The service at Hills of Woodford Toyota is excellent. The salesman, Sufi, helped me find the right car, arranged the insurance and tax, and even taught me how to drive an automatic during the test dri... See more

Company replied


Company details

  1. Toyota Dealer

About Hills of Woodford Toyota

Written by the company

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex. Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country. hills of woodford toyota

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,746)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Looked after by Claire for our annual service. Kind, informative and very helpful. Thank you for excellent service.

December 12, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Yakmail,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Safety Recall

To book my car for a safety recall was handled very pleasantly and a time frame given for the work.

On the booked day, the handover to completion and hand back was very professionally handled by Claire Denning explaining what was done. Thank you Claire.

December 3, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Nazir,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

First toyota

We’ve purchased our car recently and Sufi made sure we had a smooth process. Everything was great!

December 9, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Bengu,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Experience

I had an excellent experience with Mark Graham. He was friendly, knowledgeable, and genuinely focused on helping me find the right car rather than simply making a sale. The whole process was smooth and straightforward, and he took the time to answer all of my questions. I’d happily recommend him to anyone looking for a stress-free car-buying

November 15, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Nichole,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Service Par Excellence

The gentleman was very thorough. He wasn't just being a salesman, he was very genuine and meant well. He went above and beyond especially after he had closed for work, still pent time answering our questions. There was no rush to park us off. He cared for us more than we could ever expect.

December 1, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Cyrus,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Purchase of my new Toyota Yaris

I don't usually like car sales people but David was different. He was down to earth, friendly but not pushy. He listened to exactly what I was looking for in a car and within my budget. The whole process of purchasing my new Yaris was straight forward and quick. I highly recommend this Toyota dealership.

November 22, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Tim,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Customer experience

I recently purchased a C-HR from Hill of Woodford Toyota and had an excellent experience from start to finish. The team was professional, helpful, and made the whole process smooth and stress-free. A special mention to Sufi for the outstanding customer service — friendly, knowledgeable, and always willing to go the extra mile. Highly recommended!

November 22, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Vito,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 1 out of 5 stars

AVIOD BUYING TOYOTA BZ4X THEY HAD SLOW CHARGING ISSUE

AVIOD BUYING TOYOTA BZ4X.They had slow charging issue with electric battry .and this dealer ship offering appinentment after two week to look it.God knows when they going to fix my car.since i had last service done and they update some recall update in car computer system since then its start issue a charging problm.i just had some reserch toyota bz4x had issues with charging.so avoid buying this modal.insted buy BYD electric car.

November 10, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Mr H. Rehman,

We are sorry to hear of this experience. We are keen to discuss this further with you. Please contact us on salesmanagers@hills.toyota.co.uk stating your registration number and contact details so we can get in touch with you.

Kind Regards,
Hills of Woodford Toyota

Rated 5 out of 5 stars

First time ever getting my car serviced…

First time ever getting my car serviced having only recently passed my test. The entire experience was above and beyond from being offered a hot drink as soon as I came in (very welcome as I was a bit late and hadn't realised there was additional parking at the back so had had to park a distance away) to having everything explained to me every step of the way by Claire. I decided to wait there until the servicing had finished and found the facilities faultless - it was warm, wifi worked perfectly, and it was reasonably quiet with very low-level music so could get on with my work whilst waiting. I opted to have a dashcam fitted and, once that was done, Claire explained how it all worked which I really appreciated. Genuinely great experience.

November 14, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Uma,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Service from Hills of Woodford

I got a booking within a week, it was all completed on time. My truck was cleaned staff were all polite, Claire Denning kept me well informed of progress throughout the day.

November 12, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Garry,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Sufi was very polite and professional

Sufi was very polite and professional. He gave me clear information and helped me find a really good deal quickly. I appreciate him adjusting the time for me to visit the shop as well. Highly recommended.

November 23, 2025
Unprompted review
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Reply from Hills of Woodford Toyota

Dear Tony,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

FANTASTIC SERVICE AT HILLS OF WOODFORD

FANTASTIC SERVICE AT HILLS OF WOODFORD
Mark Graham is a top class and friendly sales person who always looks after us and he is the reason why we return to Hills just to see his smiling face.

November 18, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Hilary,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

The service was polite and efficient

The service was polite and efficient. I bought the car, a Yaris Hybrid, at the Hills Showroom, and we are very pleased with it. The annual service was handled by Claire Denning, who did everything very well.

November 4, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Customer,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 1 out of 5 stars

Not great

I do not appreciate receiving a call telling me to leave a 5* review as it helps them.

November 5, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Taylor,

Thank you for bringing this to my attention. I apologize for any discomfort the call may have caused. We truly value honest feedback, and I will ensure this issue is addressed moving forward.

Rated 5 out of 5 stars

Mot completed

Mot completed, and car available on time.

November 4, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear David,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Great Service

Claire was my advisor for my first full service at Toyota. The whole process was seamless and everything was communicated clearly. Claire was very friendly and also very helpful in answering all questions I had. Great experience.

November 6, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear A Yu,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

Very helpful thanks Sufi

Very helpful as ever Sufi, thank you very much- you got us our spare keys speedily and we are happy with the new car

November 15, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Rohan,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

Rated 5 out of 5 stars

The service from Usman has been first…

The service from Usman has been first class. He has helped me with everything with buying a new car.

November 13, 2025
Unprompted review
Hills of Woodford Toyota logo

Reply from Hills of Woodford Toyota

Dear Ebrahim,

Thank you for your review and 5 star rating.

Kind regards,

Hills of Woodford Toyota

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