Hilltop Financial Planning Reviews 1,537

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and expertise, highlighting their ability to explain complex financial matters in an understandable way. People appreciate the excellent service, noting the efficient and seamless user experience, and the personalized approach to their financial needs. Reviewers frequently mention the exceptional customer service, emphasizing the helpfulness and responsiveness of the team. Many consumers feel confident and well-informed about their options, with advisors taking the time to listen and provide tailored advice without pressure. The ease of contact and clear communication are also highly valued by customers.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the advisors for... See more

User experience

Consumers express satisfaction with the user experience, highlighting clear and easy-to-understand... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the consistent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've only just given this team my pension to look after and I'm pretty impressed with their service so far. Calls happen exactly when the plan them, everything is explained in as much detail as you ne... See more

Rated 5 out of 5 stars

On time phone call. Freindly approach and not too 'pushy' regarding products. Good overall knowledge of current affairs and their imact on 'the market'. Oulined possible pathway for the future. Alwa... See more

Rated 5 out of 5 stars

I am well informed of my options and they are clear and understanding with my pension. There is a portal for any questions i need to ask and cam see how my pension is doing at anytime i like.the fina... See more

Rated 5 out of 5 stars

I have been with Hilltop for over 3 years. They have given me consistently good advice and all their advisors are friendly and knowledgeable. I am a "cautious" investor (risk profile is 4 out of 10) b... See more


Company details

  1. Pension Fund
  2. Financial Consultant
  3. Investment Service

Written by the company

At Hilltop Financial Planning, we understand the importance of planning for a secure and enjoyable future. With our comprehensive range of services, including pensions advice and smart investments, we strive to help you achieve your financial and retirement goals. Our team of experts is dedicated to providing you with a safe pair of hands to navigate the complex financial world. Whether you're a young professional looking to build wealth or closing in on retirement and seeking to make the most of your savings, we're here to guide you every step of the way. With years of experience and professional knowledge, we offer personalized advice, tailored to your specific needs and aspirations. We believe that financial planning is not just about numbers; it's about providing peace of mind and confidence in the future. Let us be your trusted partner on this journey toward financial success.

95% of clients would recommend us.

Written by the company

Start Taking Control Of Your Future..
We put our clients at the heart of everything we do, and we're proud to say that 95% of our clients* would recommend us to their friends and relatives. Start your free assessment today and see how we can help you achieve your retirement plans. *Client survey Aug'22

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Annual Pension Plan Review

Today was my first annual assessment of my pension plan. After following the appropriate security protocol, their financial advisor went through my pension plan thoroughly explaining everything in simple terms so there was no confusion or misunderstanding. They covered my plans for the future to make sure the plan was still on track and I was happy with things. It was a clear and concise discussion and I was left feeling confident and happy that my pension plan was in good hands.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer …

I have just had another scheduled review with Hilltop, all continues well since they took on my portfolio. They are always friendly and easy to deal with still maintaining professionalism. I know if I ever need to discuss anything at anytime it is easy to make contact, but appreciate the assurance when we have regular check ins.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

The service is brilliant

The service is brilliant , everything has been great very informative and clearly explained what's happened and whats gonna happen going forward. Polite staff with good understanding of what you need as an individual ,very happy all round great service.😀😃

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had my annual pension review with Tom…

I had my annual pension review with Tom @ Hilltop. He was a great help with the questions i had, and put my mind at ease, He also explained how my pension pot had performed in the last 12 months in a way i could understand. I would recommend Hilltop to anyone looking for someone to manage their pension fund.A++ Thank you.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Hilltop Financial Planning: Outstanding Service!

I initially approached Hilltop Financial planning 2 years ago. I had several pensions that I wanted consolidating into a single pension plan with a good return on my investments. The process was handled very professionally and efficiently. Since then I have been enjoying remarkably good growth on my pension plan. Every interaction I've had with the team at Hilltop has been a positive experience, Alex Ankers, Melissa Martin, Liam Hoddes, and Matt Higgins to name a few. Yesterday I had my yearly review with Tamara Naomi Freeman, and a very thorough and informative review it was too! Tamara spent a lot of time and attention going through the details, patiently making sure I understood all of my options. There seems to be a common theme running through Hilltop Financial Planning as an organisation...Professionalism!, a noble concept but very rarely delivered, well done Hilltop!

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

My adviser/account manager at Hilltop spoke to me in plain english so I understood where my investment was at present and what I could expect when I retired.

My experience is that my adviser/account manager at Hilltop spoke to me in plain english so I understood where my investment was at present and what I could expect when I retired. Tom was also interested what I was expecting/hoping for when I retired and a great discussion was had which again helped me understand my pension. Excellent service

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Annual pension review with Hilltop

I had my annual pension review with George @ Hilltop. He was a great help with the questions i had, and put my mind at ease, He also explained how my pension pot had performed in the last 12 months in a way i could understand. I would recommend Hilltop to anyone looking for someone to manage their pension fund.

November 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look