HM3 Legal Reviews 

405
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication throughout their interactions. The service provided is frequently described as efficient, stress-free, and outstanding, making complex legal processes much simpler. Many people appreciate being kept well-informed and receiving clear explanations of legal terminology, which builds confidence and understanding. Reviewers often highlight the quick response times and the continuous support received, ensuring a smooth and reassuring user experience. This consistent dedication to client satisfaction means many would not hesitate to use their services again and highly recommend them.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, empathy, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and beyond... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the exceptional communication... See more

Response time

People report positive experiences with response times, highlighting clear and timely communication from... See more

User experience

Users describe positive interactions with user experience, consistently highlighting clear and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had long divorce proceedings which I found to be very complex and at times difficult to understand. Holly Thomas was great at explaining everything and giving her advice, she put everything into p... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than... See more

Company replied

Rated 5 out of 5 stars

Working with Deana Phillips and Molly Ward recently was a stress free experience. Direct contact from day one and emails answered within minutes. Going that extra mile to answer even my silliest of qu... See more

Company replied

Rated 5 out of 5 stars

Was directed to HM3 legal after the original shower of solicitors were no longer able to set up my late father's trust. Ceri Burns was extremely professional at all times & her communication was seco... See more

Company replied


Company details

  1. Business to Business Service
  2. Conveyancer
  3. Divorce Service
  4. Employment Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A refreshing take on legal services. We're here to do law differently and are changing people’s lives for the better. We are committed to providing a wow service to SMEs and individuals in the North West. Talk to us about commercial law, employment law, legal services for individuals such as Wills and Probate, trusts, LPAs and family matters including divorce and separation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(405)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lucy Furness was professional,friendly…

Lucy Furness was professional,friendly and kept us informed every step of the way.
We have no hesitation in recommending Lucy and her colleagues.

October 6, 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Janice, thank you for your generous feedback. Lucy and the whole team at HM3 are delighted with your 5-star recommendation too!

Rated 5 out of 5 stars

Excellent advice & support

I decided to use HM3 for my Lasting Power of Attorney forms because Sophie Prescott had been very helpful in preparing my will, so it made sense to ask her support in this respect. As before, she showed a thorough understanding of the issues & took time to ascertain what my particular circumstances & wishes were. She pointed out issues that I hadn’t thought of & helped me to make an informed decision regarding my LPA.
She combined professionalism with a pleasant demeanour & I recommend her to anyone looking for legal advice.

September 20, 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

On behalf of Sophie and everyone at HM3, thank you for taking time to add such kind comments. We are pleased to see you found Sophie helpful, pleasant and professional - and your recommendation to others is appreciated too!

Rated 5 out of 5 stars

Emma was brilliant

Emma was brilliant. Really kind and did not try to push me in any direction. Good explanation of what to expect and outcomes. Divorce is awful but good support from your solicitor is crucial. Thank you Emma

October 2, 2024
Unprompted review
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Reply from HM3 Legal

Hi Mary, we understand the process can be awful to go through and that knowledge, support and guidance can make a huge difference. Thanks from Emma for your lovely comments.

Rated 5 out of 5 stars

Just the right help

I was in need of some advice and the help received by Sophie and Deana was outstanding. Their work and knowledge was what I needed at the right moment. Can’t thank them enough for all the help given.

September 27, 2024
Unprompted review
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Reply from HM3 Legal

Marco, from Sophie and Deana, thank you for your positive comments! We read and take on board all feedback and seeing that you thought their advice was 'outstanding' really matters to both them and us all at HM3.

Rated 5 out of 5 stars

Very highly recommended

I have used these solicitors for a while for some issues regarding a will etc. I have used Sophie Bebington and she is absolutely fantastic. Kept me informed every step of the way. Kept me upto date emails etc this company is fantastic everyone who i spoke to during my time of using them. I couldn't recommend a better company but Sophie is fantastic if you need a solicitor regarding housing wills these are the company to go to. They get it done no messing around very highly recommended.

September 17, 2024
Unprompted review
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Reply from HM3 Legal

Hi John, what a superb review for Sophie and the team! Thank you so much for kindly sharing your experience and recommendation which we value a great deal.

Rated 5 out of 5 stars

5 star service

I have recently used the services of HM3 in Chester. Sophie Prescott my solicitor has a very professional and friendly approach. She made all legal matters easy to understand. On my first meeting with Sophie she was very transparent about the fees. Sophie was very helpful, easily contactable and really fast at responding to my emails. She kept me up to date with progress. From start to finish the experience was really positive and I would recommend Sophie and this firm to my family and friends. I couldn’t have asked for a better solicitor.

September 2, 2024
Unprompted review
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Reply from HM3 Legal

What great comments about working with Sophie and the team! We appreciate recommendations and that any 5-star review such as yours is earned, and in no way a given. Thank you from us all at HM3!

Rated 5 out of 5 stars

I recently used the services of HM3

I recently used the services of HM3, the support and services provided by Holly made the whole process seamless…

Would highly recommend Holly and HM3!

August 23, 2024
Unprompted review
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Reply from HM3 Legal

Hearing that you found the process of working with Holly 'seamless' is a great reflection of the care and attention she provides. Thanks for your feedback and recommendation, Mark!

Rated 5 out of 5 stars

Highly Recommend HM3

I recently used HM3 for some private matters, specifically will writing, and I couldn’t be more pleased with the experience. Ruth, my solicitor, was exceptional—thorough, knowledgeable, and incredibly supportive throughout the entire process. She made what could have been a daunting task straightforward and stress-free.

The entire team at HM3 was lovely, professional, and always ready to help with any questions or concerns I had. It’s clear that they genuinely care about their clients and go above and beyond to provide excellent service.

I highly recommend HM3 to anyone needing legal assistance. Their expertise and client-focused approach made all the difference for me. Thank you, Ruth, and the entire HM3 team!

August 21, 2024
Unprompted review
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Reply from HM3 Legal

Thank you, Michelle for your comments and specific feedback about working with Ruth and the entire team. When we say positive reviews matter, they really do! It matters to us that you have taken the time to explain what matters to you, and also recommend us to others 👏🙏

Rated 5 out of 5 stars

Amazing Service…

I got introduced to Sophie from Holly ,I would personally recommend both of them ,very professional and extremely knowledgeable .Many thanks for all your help,really appreciated .

August 6, 2024
Unprompted review
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Reply from HM3 Legal

Hi Allan, thanks very much for choosing us and for your kind words about working with our team.

Rated 5 out of 5 stars

I’d like to thank Deana and her team

I’d like to thank Deana and her team, they are professional, understanding and very friendly.
Would definitely recommend them.

Martin

July 30, 2024
Unprompted review
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Reply from HM3 Legal

Mary. we do read every review as they are really important to us. Thanks for adding your thoughts after working with Deana and the team, and also for your recommendation which means a lot.

Rated 5 out of 5 stars

Deana was a great help

Deana was a great help. She made the process simple and quick. Highly recommended. Thanks Deana

August 1, 2024
Unprompted review
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Reply from HM3 Legal

Ged, thank you for sharing how you felt working with Deana. And for your recommendation which is also appreciated by us all at HM3.

Rated 5 out of 5 stars

Deana was extremely helpful with…

Deana was extremely helpful with employment advice. Went above and beyond with providing a quick and efficient service.

July 23, 2024
Unprompted review
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Reply from HM3 Legal

Natalie, Deana and the whole team appreciates receiving a 5-star review and great comments about being helpful, prompt and more. Thank you!

Rated 5 out of 5 stars

Deana was both friendly and…

Deana was both friendly and professional. Her communication with me was excellent and made the process run both smoothly and efficiently with my employer. Couldn’t recommend her enough. Thankyou

July 22, 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Bryony, thanks for letting us know you felt Deana was excellent and you would recommend her which is fantastic praise.

Rated 5 out of 5 stars

Deana went above and beyond to help me…

Deana went above and beyond to help me with advice. Deana replied as soon as she could and went around my time when i was available. 100% recommend & will always come back if i ever need advice again thank you Deana

July 16, 2024
Unprompted review
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Reply from HM3 Legal

We're pleased to see you found Deana helpful and flexible timewise. Your feedback does mean a lot, thank you.

Rated 5 out of 5 stars

Deena Philips gave fantastic advice…

Deena Philips gave fantastic advice helped me through my process very efficient, A credit to the company

July 23, 2024
Unprompted review
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Reply from HM3 Legal

Thank you for your comments about Deana which she (and everyone at HM3!) is delighted to see!

Rated 5 out of 5 stars

Purchasing a property with HM3 Legal

The whole experience of purchasing a property with HM3 Legal was very professional, efficient and pleasant despite all of the normal, multiple requirements such a transaction requires. We were informed beforehand about the process and what would be required of us and kept up to date as matters proceeded. We could not have expected better than the support and service we received.

May 31, 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

We understand the buying process can be tricky, Les, and keeping everyone up to date is important at each stage. Thank you for your kind comments about working with us!

Rated 4 out of 5 stars

Great experience with Emma Evans who…

Great experience with Emma Evans who was very professional but approachable and dealt with the matter in a respectful and personable manner. Would recommend.

June 6, 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you, Hilary. Your positive feedback and recommendation matters to Emma and everyone at HM3 Legal.

Rated 5 out of 5 stars

I would highly recommend

I would highly recommend, I’ve had great service throughout my process, I’ve been updated regularly and any requests have been updated promptly and in a friendly manner.

May 31, 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Anthony, your recommendation is genuinely appreciated as are the details about working with us. It matters that we know what is important to you, so thank you for sharing!

Rated 5 out of 5 stars

First class service

First class service, kept informed and up to date with every step

May 31, 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

A 5-Star comment always puts a little spring in our step. Thank you from everyone at HM3 Legal!

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