HM3 Legal Reviews 

405
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication throughout their interactions. The service provided is frequently described as efficient, stress-free, and outstanding, making complex legal processes much simpler. Many people appreciate being kept well-informed and receiving clear explanations of legal terminology, which builds confidence and understanding. Reviewers often highlight the quick response times and the continuous support received, ensuring a smooth and reassuring user experience. This consistent dedication to client satisfaction means many would not hesitate to use their services again and highly recommend them.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, empathy, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and beyond... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the exceptional communication... See more

Response time

People report positive experiences with response times, highlighting clear and timely communication from... See more

User experience

Users describe positive interactions with user experience, consistently highlighting clear and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had long divorce proceedings which I found to be very complex and at times difficult to understand. Holly Thomas was great at explaining everything and giving her advice, she put everything into p... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than... See more

Company replied

Rated 5 out of 5 stars

Working with Deana Phillips and Molly Ward recently was a stress free experience. Direct contact from day one and emails answered within minutes. Going that extra mile to answer even my silliest of qu... See more

Company replied

Rated 5 out of 5 stars

Was directed to HM3 legal after the original shower of solicitors were no longer able to set up my late father's trust. Ceri Burns was extremely professional at all times & her communication was seco... See more

Company replied


Company details

  1. Business to Business Service
  2. Conveyancer
  3. Divorce Service
  4. Employment Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A refreshing take on legal services. We're here to do law differently and are changing people’s lives for the better. We are committed to providing a wow service to SMEs and individuals in the North West. Talk to us about commercial law, employment law, legal services for individuals such as Wills and Probate, trusts, LPAs and family matters including divorce and separation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(405)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

My wife and I recently had our Wills…

My wife and I recently had our Wills and Power of Attorney updated. The firm we used was HM3 Legal and the person we dealt with was Ceri Burns and we found her absolutely brilliant in every respect. Ceri explained everything to us in jargon we could understand and helped us immensely and we would highly recommend Ceri and her firm.

March 11, 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Ceri and the team at HM3 are delighted with your kind review! 'Absolutely brilliant' is a fantastic comment, and we aim to be clear and jargon-free wherever possible!

Rated 5 out of 5 stars

Used HM3 for our wills and power of…

Used HM3 for our wills and power of attorney. Couldn't recommend more

March 4, 2025
Unprompted review
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Reply from HM3 Legal

Thank you from the Wills team and everyone at HM3 for taking the time to add your comment!

Rated 5 out of 5 stars

A Will that needed patience!!

My thanks to Sophie and India for being so patient in helping me write my will. - especially as I kept changing my mind. They were willing to listen and answer my questions until I was satisfied
I was at all times met with respect and felt looked after- from the gentleman in reception who took me up in the lift and organised a coffee with the pleasant young lady at the desk.

February 25, 2025
Unprompted review
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Reply from HM3 Legal

Thank you Elizabeth, your comments have been passed on as it means a lot to Sophie and us all that you felt looked after. We couldn't ask for any kinder words.

Rated 5 out of 5 stars

Excellent Service

Prompt, understanding and personal service. Everything explained in an easy and friendly way. Did exactly as we requested in a thorough and engaging way. Excellent.

February 25, 2025
Unprompted review
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Reply from HM3 Legal

Thank you from everyone at HM3 for your positive review and 'excellent' summary. We aim to be friendly, clear and proactive, which is as you have described!

Rated 5 out of 5 stars

Employment advice

Professional yet caring. Swift response and good at checking if anything further is needed.
Advice was clear and always responded when requested.
Pleasure to work with.

January 31, 2025
Unprompted review
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Reply from HM3 Legal

It's always good to read such comments and we're pleased you found our team a pleasure to work with!

Rated 5 out of 5 stars

Emma was professional throughout and…

Emma was professional throughout and gave me clear information and assisted in my case. Whilst never an enjoyable experience Emma made the whole process easy to manage and reduced my concerns and anxiety and i got the desired result

July 26, 2024
Unprompted review
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Reply from HM3 Legal

Thank you for taking the time to comment, James, on behalf of Emma and everyone at HM3. And thanks for choosing to work with us.

Rated 5 out of 5 stars

Deana

Deana was professional, supportive & explained everything to me clearly. She had a friendly & patient manner. I would highly recommend Deana.

February 18, 2025
Unprompted review
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Reply from HM3 Legal

We're pleased you found Deana supportive, friendly and patient, Jacqui. Thanks very much for this feedback!

Rated 5 out of 5 stars

Excellent service

Deana has recently helped me with a matter. She provided an excellent service. She was very thorough and explained everything to me in a very clear professional manner. She also gave regular updates. I would highly recommend her if you are looking for a solicitor

February 20, 2025
Unprompted review
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Reply from HM3 Legal

Tina, thank you for Deana for choosing us, and for your positive comments and recommendation which really do matter to us all.

Rated 5 out of 5 stars

My advisor Deana Phillips

My advisor, Deana Phillips, dealt with myself in a very professional manner and was really helpful in advising me with my documentation.
She was very friendly and we had a nice chat about family which put me at ease

February 19, 2025
Unprompted review
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Reply from HM3 Legal

Brian, Deana (and the whole HM3 team) do aim to reassure, guide and support throughout the legal process. Thanks for your kind words as we realise service is not all about the 'legals' but goes beyond!

Rated 5 out of 5 stars

Settlement

Deana Phillips was very professional and put everything in great perspective.she is very easy to talk to and will help you to understand everything you need to know.I am very grateful for all her help.

February 18, 2025
Unprompted review
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Reply from HM3 Legal

Thanks for your feedback and particularly that you found Deana easy to talk to. Deana prides herself on being there for clients when they need her, and her advice.

Rated 5 out of 5 stars

Deana Phillips

Deana Phillips - great support in assisting with a settlement agreement. Very thorough in explaining all the aspects of the agreement. Answered all my questions. Professional, efficient and understanding throughout. Great service - Thank you.

February 19, 2025
Unprompted review
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Reply from HM3 Legal

From Deana and the team at HM3, thank you for sharing your experience as we do appreciate knowing how clients feel about working with us.

Rated 5 out of 5 stars

Settlement Agreement - Deana Philips

Deana Philips has been a valued adviser picking up on points and obtaining clarification on other aspects of my Settlement Agreement. I am very thankful for all your advice.

February 19, 2025
Unprompted review
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Reply from HM3 Legal

Thank you for your kind feedback, Amanda and for choosing HM3 to guide you through this legal process.

Rated 5 out of 5 stars

Absolutely my best lawyer experience

Absolutely my best ever experience with a lawyer. Deana was responsive, helpful and was able to explain everything I needed to know in a way I understood. I cannot recommend enough.

February 3, 2025
Unprompted review
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Reply from HM3 Legal

What an incredible review, Jill. Thank you from Deana and everyone at HM3. It genuinely puts a spring in our step to see being responsive and clear has made such a difference!

Rated 5 out of 5 stars

I use HM3 for everything and this…

I use HM3 for everything and this transaction was as good as ever. Regular updates on progress, phone calls made to me when important decisions are to be made and good all-around service performed quickly.
I highly recommend this company.

February 7, 2025
Unprompted review
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Reply from HM3 Legal

Dan, thanks for choosing Team HM3 once again. We aim for 'wow' service which includes being proactive and providing important updates, so are pleased to see how important this was to you in your feed back!

Rated 5 out of 5 stars

5 stars! Fantastic service

Made a complex remortgage smooth and stress free - the team were speedy and responsive whilst providing really helpful advice throughout. Highly recommend, thanks HM3!

January 28, 2025
Unprompted review
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Reply from HM3 Legal

Thank you Harry, it is always amazing for the whole team to see 5-Stars on a review! We are pleased you found the service smooth and stress-free and that you would recommend us.

Rated 5 out of 5 stars

Quick and very professional service

HM3 Legal was recommended to me by another legal firm who could not provide the services i required on this occassion. Contact was made quickly. The HM3 Legal advisor took the time to explain the legal aspects in plain English and ensured I was clear on all points in the agreement i was been asked to sign. The turnaround time was quick which is what was required in this case. I wouldn't hesitate to use and/or recommend HM3 Legal in the future.

January 27, 2025
Unprompted review
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Reply from HM3 Legal

Hi Mrs Ryan, thank you - we appreciate your detailed comments. We are delighted to read you felt our service was prompt and clear - and that you would recommend us!

Rated 5 out of 5 stars

My Dad and I had our Wills and Power of…

My Dad and I had our Wills and Power of Attorney handled by Sophie Prescott and we found her to be professional knowledgeable and friendly.

January 16, 2025
Unprompted review
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Reply from HM3 Legal

Thank you for your positive comments about working with Sophie, Ginnie! They really do make a difference.

Rated 5 out of 5 stars

HM3 recently assisted me during a business acquisition

HM3 recently assisted me during a business acquisition. It was a complex transaction and required help from multiple departments within this incredible firm. The advice I received in both the acquisition and employment teams was second to none. They constantly protected my interests while also helping me in taking a pragmatic approach to get to a positive conclusion. Throughout the transaction Lauren and Deana were there for me whenever I needed them. I had direct mobile numbers to them and calls were almost always answered immediately. They were very efficient and operated at a pace that the other side could not compete with. The team were intelligent, personable and genuinely an absolute pleasure to deal with. They would email me if they couldn’t answer straight away and tell me why and when they would respond. The communication was exceptional. Closing a deal so close to Christmas takes coordination, knowledge and determination which they had in abundance. I am a repeat client of HM3 and they continue to exceed my expectations every time and without fail. I would recommend the firm to anyone. Their advice and attention to detail more than earn’t their fee and using them actually saved me money and protected me at the same time. Thank you again for your assistance and I look forward to working with you all again in the future.

January 3, 2025
Unprompted review
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Reply from HM3 Legal

Hi James, if we could offer an 11 out of 10 for a review, yours would be it! We dream of receiving the detail you have provided as it clearly describes what matters to you and where our service has made a difference. We aim to be proactive and protect clients wherever possible because we believe it does make a difference! Thank you for your generous words about Lauren, Deana and the whole team at HM3! Let us know when you need further support.

Rated 5 out of 5 stars

Doing my will with Sophie Prescott at HM3

I recently had the pleasure of working with Sophie Prescott at HM3 Legal in Chester to draft my will, and I cannot recommend her highly enough. From start to finish, Sophie was incredibly kind, professional, and understanding. She took the time to carefully explain everything in detail, ensuring I fully understood each step of the process, and she made what could have been a daunting task feel straightforward and manageable.

Sophie’s empathy and patience were remarkable. She listened attentively to my concerns and priorities, offering helpful advice tailored to my specific needs. Her professionalism and knowledge were evident throughout, and I felt completely confident in her expertise.

Overall, Sophie made the entire experience stress-free and even pleasant (as pleasant as something like this can be). If you’re looking for someone who is not only highly skilled but also genuinely cares about their clients, I wholeheartedly recommend Sophie Prescott at HM3 Legal. She truly is incredible at what she does!

December 19, 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you from Sophie and us all at HM3 for your kind feedback. We appreciate sorting out legal matters can be daunting so prefer to take an empathetic approach - as you have experienced with Sophie. We're pleased to see you felt the experience was as stress-free as it could have been.

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