Hotel Hilton Reviews 369

How can you have huge LG TVs but no smart internet connection from the TV to YouTube or Netflix etc? There's even a button on the TV remote that says "SMART" but this feature doesn't work so odds are Hilton Hotel manually disabled this function. Who wants to watch daytime TV? Couldn't even connect my phone to the TV using Chrome Cast. May as well not have a TV in my bedroom.

On my second night I upgraded to their biggest room the Octagon Suite and guess what, after having a shower the water overflowed and leaked into the living room space and there was a big puddle of water all over the floor, which ruined my suitcase and shoes. I asked to switch to another Octagon Suite that wasn't leaky and they refused. They insisted on calling maintenance to repair the leak even though it would be far quicker and easier to switch rooms. Had they extended me that courtesy/gesture of switching rooms I would have forgotten about the entire incident.

Oh and the food menu for room service is so small you're better off ordering takeaway or something. It's bad enough the hotel doesn't have a swimming pool or spa but the few services they do have are so poor. Not worth the money or time and would never go back or recommend to friends or family. I literally assumed the name Hilton meant it was a good hotel but I won't be making that mistake again.

Hilton Hotel in Cardiff is in good location, but the Spa is very dirty, floors are slippery, staff do not care about safety, I have fallen on the slippery floor and seen other people too. Staff are arrogant, intimidating, threatening and uncaring, jacuzzi not working for months, pool floor is unsafe and filthy. Paying but not getting services, if you complain, Assistant manager will be rude, and will make false allegations against clients, cancelling membership and shouting without making sense, he is the rudest man there, very incompetent for the job, sits down and he is on his mobile, very tired to look after facilities and very poor education and customer care. People complain about his rudeness, but he does not care, he has no morals and argues with clients, giving bad reputation to the Spa. His behaviour is of an uncaring person that wants to show control using threats and intimidation and he looses control, becoming aggressive and violent making up unpleasant allegations to show authority and power. A lot of members leave this Spa because we pay for services that they are out of order most of the time. I have seen people falling on dirty unsafe floor, but assistant manager shows no care. Really bad role model, lack of education , but a lot of rudeness.

Cold weak shower. Literally took 5 minutes to get even tepid temperature.

Breakfast: No coffee. No effort to refill coffee after waiting 10 minutes. No napkins. Trash over flowing.

Burned out light in room.

Otherwise, bed and room accommodations fine.

We had booked a room with breakfast included, but were charged anyway.
The frontdesk was ‘just so sorry’ but couldn’t help. The breakfast was very expensive and bad.
The pool was dirty with hair and bugs.

We paid $350 for three nights - four days. Apparently weekends were available. The salesman in The Drake Hotel, Chicago. He reassured us that the booking process would be simple, and hinted that the staff in the call centre could be difficult.

Cut to trying to book. The call centre is in some third world ghetto, and full of ignorant rude staff who outright refuse to book a weekend. Expecting you to use the days they are less busy.

It’s a con. An absolute outright thieving enterprise and I am absolutely disgusted with how low the Hilton will go, to rob hard working Americans of their money.

They should hand their heads in shame. My advice never hand over money. And use alternatives hotels until The Hilton stop this insidious racket.

Hilton Garden Inn Doncaster
I can’t praise staff enough they were all very friendly and helpful they remembered our names on the second visit which is impressive when you think about the amount of people they deal with. I can only say that Hilton is lucky to the staff we encountered. If I’m honest. I was expecting them to be snooty and look down on me coz I’m very loud and common with a broad Yorkshire accent, but they proved me wrong

My family and I went for a drink to Hilton hotel Dubrovnik on the evening of the 8th. of May. We were sitting down having our drink when the waitress arrived over with our bill which we didn't request. I was appalled and decided to ask the waitress was this their normal practice. Her reply was when it gets busy we do this. The hotel was very quiet with only two other tables occupied. I would say shame on you for treating customers like this.

I'm Mack11media digital News
Hotel Reviewer as of April 30th 2024 I'm not longer interested in staying at any Hilton properties they are extremely mercenary with their guests apparently if your guest points expire you'll be charged a fee recovery fee of $35 I have been a member since 2020 and this is how they deal with there silver 🥈 members I lost about 14118 points which is extremely small but it's the principle of the matter so Hilton is not a destination I'll be staying ... This is the second hotel property that is extremely mercenary basically money hungry and well continue to lose patrons

Millennium Hilton New York One UN Plaza

We asked one of the maitre d'Hotels to help us contact the airline to make sure the return flight wasn't cancelled. She handed us a piece of paper with the airline's name and a contact phone number.

Confident, we called this number, which turned out to be a false number, and under the pretext of being able to leave on the right plane, we were swindled out of $600. The maitre d'hotel gave us a number that turned out to be a scam!

When we asked the hotel, and therefore Hilton, for compensation, they courteously sent us back to our bank and refused any compensation in recognition of their big mistake.

When a proven mistake is made, it is the responsibility of the merchant, in this case an institution such as Hilton, to repair the relationship and the financial and moral damage caused.

This is not worthy of a Hilton and I do not recommend this hotel.

Hilton Home 2 Suites, Telegraph Road, Woodbridge, VA. They held $600 of my money as a "security deposit" on my credit card over a long weekend. I was twice told by staff that it was processed incorrectly, but no one corrected the error. I had issues with the rooms...mold, no water pressure, missing items...no one attempted to help. Asked to speak to GM several times and never available.

I recently stayed at a Hilton hotel London Kensington, and to say I was disappointed would be an understatement. The experience was shocking and fell far below the standards I expect from Hilton. The walls were mouldy, the room was tiny, and the smell of smoke permeated the hallways. Upon arrival in the lobby, I was hit with a strong fishy odor that was incredibly off-putting. The overall cleanliness and hygiene of the hotel were subpar, to say the least. I will never be staying at this establishment again. It's baffling how Hilton could associate their name with such a poorly maintained hotel; it must be a franchise operation. To top it off parking was £39. Joke.

Wouldn't recommend this place at all dirty place staff are not helpful rooms are small for the money you spend I would go somewhere else in York food is unacceptable hygiene is our the window no refund at all for the service

Hilton doubletree at Edinburgh airport
Appalling standard of food for breakfast.
No fried eggs, only wish washy scrambled
Black pudding slice like hard plastic
Bacon congealed and overcooked, kept in casserole dishes, where lid handles get so hot!
Sausages tasteless, absolutely horrible
The so called fresh fruit selection was messy to say the least. Table clearing seldom in operation.
I reported this to the front desk afterwards.
Only decent thing was coffee.
We paid £30 for two, outrageously overpriced for substandard food!!
This is not the Hilton hotels I’m used to staying in!!

as a Gold member of the frequent guest program Hilton HONORS, I have been claiming for missing points after several food and beverage consumptions in the Tropicana Double Tree by Hilton Las Vegas hotel during July 2023, for which I forwarded all receipts and folios to HHonors Customer Care.
I got all type of excuses showing an alarming lack of professionalism from Hilton Honors Customer Care,
many messages back and forth and a lot of empty words and NOTHING as of today. At some stage I was directed to Hilton HHonors Dining, however they also refuse to credit the still missing points...
It is unbelievable that Hilton Honors encourages members to order food and drinks in their properties even if the member is not staying but then make it so difficult to credit the points!

Shame to go from a 4-5 star experience to the generous 2 given . Great location . Spacious room which was very clean. All well until breakfast !!!!!!! which I can only describe as shambolic . Yes the hotel was busy and it was a BH weekend but surely the hotel should be prepared for this . Breakfast was limited items being brought out periodically resulting in long queues for the food to eventually get to the front for it to have run out yet again with another long wait for more to be served . Had to ask for simplistic things like bread for toast , cups , glasses and cutlery. Two young girls only on the shop floor who I have to say worked tremendously hard under the difficult circumstances of disgruntled guests. At no point did a manager introduce himself to give guests an explanation or apology. This is not the standard one would expect from such a reputable company like the Hilton.
One of many disgruntled guests staying at that hotel that morning .
04/04/24 totally no confidence now in the management structure of this specific hotel having emailed them personally to get no acknowledgement at all.

Awful Never experienced a worse night sleep in my life we paid extra to stay in the castle suite which is newly refurbished there was a rat in our room woke me up in the night at 2.30 with the noise to then call night porter matthew and he came up and suggested we left the room immediately to be moved back to the 1st floor with kids and my husband at 3 in the moring to a basic room kids crying and terrified and to be split up into two small rooms which we stayed in one as kids was horrified Matthew was very helpful he also told us of an incident which happened previous in room 309 there has been many complaints about this room don’t ruin your weekend or break away like we did it was our anniversary and it was ruined can not recommend to anyone duty manager Ruth was not very helpful at all sometimes when you don’t have a family of your own with little kids ppl just don’t understand it’s a mother worst nightmare your kids being terrified to go to sleep we tried several times to resolve this before taking it to social media waiting 10 days on a call back and still hasn’t been resolved every time we call they said it’s been resolved cost us £460 unfortunately the manager Ruth was not helpful and we actually was late for church as Ruth couldn’t assist us

Good experience 2 nights in texas with famiy and friends!
Free full breakfast

Gantry curio stratford
Having requested that the room was dust free due to allergy that affects breathing ,sneezing and puffy eyes the room was thick in dust and the best that reception could do was to give me a microfiber cloth to clean the room
Along with broken glasses, faulty coffee machine that flooded the utility station and shower buttons sticky. I do not expect this levell of appaling service and experience.
Windows do not open to get air into the room, the lifts are noisey from the room and work when they want to.
Nothing is explained here and the reception staff do not understand or care.

What terrible service, we tried to book over the phone as we had a few questions about our booking, we spoke to 5 different people and still our booking was wrong when we had the email confirmation. We tried ringing back to get help in putting the booking right and were told no one can help. What the hell is that all about !!! We have had to keep ringing until we found a trained member of staff that could actually help

Email to the Hilton, Cardiff

We arrived at around 3pm and our room wasn't ready.
When checking-in we asked if we could wait in the executive lounge and enjoy some refreshments until our room was ready.
The receptionist was very polite and said that would not be a problem and kindly issued a temporary pass so that we could gain access.
We sat in the executive suite and had a coffee but there were no nibbles/cakes available, just empty platters. Kathryn popped to the reception desk and enquired if they could be replenished, to which the lady apologised and advised that she would speak to food and beverages who would restock.
30 minutes later, we popped back out and asked again and were told by a different person that they had run out and that there would be nothing available until between 5pm-7pm when canopies would be served.
When we entered the suite at 4pm there were dishes and food still in the suite (on the floor just past the door). A tray, a half eaten dessert, cutlery and glasses. This was not a problem, we just placed them outside the room.
There was a bottle of champagne, two fan's and a lovely greeting card in the suite, thank you for arranging this.
We decided that we would dine in our suite later that night and spoke to reception and asked if we could arrange for a 3 course meal to be delivered to our suite (presidential suite). Reception advised that this would not be a problem and gave us a "Welcome" leaflet that advised us how to do this (please see attached). The receptionist talked us through the leaflet and advised that from 10pm there is a limited menu so the order would need to be made before then. Great, that was perfect!
At 9:30 Kathryn rang room service to place our order (starters/mains/desserts/champagne) but was advised that it was too late and that from 9:30 only orders from the limited menu could be ordered. Kathryn explained that she had the menu in front of her as well as the "Welcome" leaflet and the limited menu is from 10pm onwards. The person's reply was "I don't know why it says that, as that information is incorrect. If you want anything, it will have to be from the limited menu". I assume that your telephone calls are recorded, so you will be able to replay and hear the conversation yourself.
So instead of having our 3 course meal that we planned to enjoy to celebrate our anniversary, we ended up having to order a toastie and pizza.
When the food arrived, it was totally inedible. The toasties and the pizza were completely burnt. Please see attached image.
By this time, we were so disappointed that our romantic evening had not gone to plan, that we didn't bother ringing room service to complain.
I said to Kathryn, let's just learn from the experience and find another hotel in the future.
However, Kathryn has convinced me to contact you and advise of our poor experience for two reasons
1. You have been great in the past, both in helping us plan our stays and rectifying any issues that we have had
2. Kathryn would like us to hold our wedding reception at the Hilton early in 2024 and has her heart set on it
Would it be possible to arrange a complimentary night at the Hilton so that we may reattempt to celebrate our engagement anniversary as originally planned? If so, could we also arrange to speak to someone at the same time who deals with events so that we can discuss our reception requirements, availability and try to get a date booked? (Suite cost for 1 night - around £700)

Below is the reply from Ceri Jones -Front of house manager at the Hilton

Thank you for your email to my colleague Rachel, regarding your recent stay with us.
Please accept my apologies for the delay in coming back you.
I would, first of all, like to say thank you for being regular guests of the Hilton Cardiff and we were very sorry to hear of your disappointment during your most recent stay. I would, also, like to thank you for bringing the issues you encountered to our attention.
Your comments have been passed on to both the Housekeeping Team and the Food and Beverage Team, in order to carry out an investigation as to what happened on this evening.
Please be assured that this is not indicative of our normal levels of service and a valuable lesson has been learnt from the actions of the team. I can confirm that our limited menu does commence at 10 pm, and that the information you were provided when trying to order your anniversary meal was incorrect. Your experience has have been used in the refresh training for all of our colleagues, both in Food & Beverage and Reception, in order to improve our guests' experience when staying with us. As way of an apology, we would be delighted to offer you a complimentary one night stay with us, here at the Hilton Cardiff, in a Junior Suite.

However, when we tried to arrange our free stay we were ignored, and never received a reply.