Hotel Hilton Reviews 369

Would give 0 rating if I could…On 6/14/24 we stayed at the Homewood Suites by Hilton in Manchester, NH. You should run as far away from this hotel and as fast as you can! Our room was FILTHY and cost $350! We were here for less than 24 hours and had a jam packed day planned and had no time to search for a different hotel! Management could have cared less! I’ve sent numerous emails asking to speak with a high level executive to show the disgust we experienced and no one has contacted me…just the front desk manager who told me I should have called her right away so they could rectify the situation…how about providing your guests with a clean room and ensuring it’s cleaned prior to check in and before informing us it was ready to occupy. Wouldn’t let my kids shower because the tub was so dirty and moldy. Blood, coffee, mold, dirt, thick dust…the thought of it makes me want to toss my cookies. Throwing a few reward points at us did not come close to making up for this completely unacceptable situation! I’ve shared this review on other sites. I received a reply on Google reviews that they wanted to make amends, however, that reply was clearly just for “show” since they still have not tried to contact me! Photos of our accommodations can be found on Google reviews.

We were a group of 6 travellers and reserved 3 rooms in Hilton Olympia London. The price was good, and we expected to receive service at Hilton standards. The location is great, with easy access to all the main attractions in the city. However the facilities of the hotel are a different story. We were given rooms on the first floor. All dark, smelly and noisy. Room 131 has almost no daylight, and there is an A/C drain pipe right next to the window. Bird crap everywhere around! The room was dark, smelly and outdated. The furniture looked rather old. Room 129 had the same issues and room 142 was facing the busy street in front of the hotel. I guess the windows had very poor soundproof quality. Please be careful how the hotel charges your cards. At check-in we were offered for 16.99, but we opted to go without and decided to pay for it separately. To our surprise, the hotel charges more for breakfast if you do not sign up for the "breakfast package" at the time of check-in. Of course, we were not informed of this fact at the time of check-in. So from 16.99 it goes to 22 pounds instead. However, the breakfast was great, with a good selection of food. Also, the way the hotel charges you for services is rather weird. We had 3 rooms booked and were charged on 3 different cards. Not sure why they do it. At the time of check in, we used a card for 2 pounds deposit. However, the hotel made another 3 attempts to charge for it in the next few days. Not sure why, and we have never received any explanation! The lobby has a weird smell, just like the rooms and hallways. This hotel is not a Hilton standard I am used to! My advice is to beware of the rooms on the first floor and do not expect Hilton quality. One thing I also have to mention is that Suardi, the front desk manager, was very helpful and kind and helped us solve some overcharges.

There are several Hilton DoubleTree hotels in London. If by mistake, you make a booking at the wrong address, beware that they will treat you as a new guest when you want to change addresses. So even though you think that you are a Hilton guest as a Hilton member you are treated as a complete stranger. I have had a mail exchange trying to set this right but I think mails are answered by computers only. What a disappointment. You are mislead by the name Hilton and in my case I ended up paying double the rate for only a small mistake in booking. Hilton should be ashamed of itself. I will not return in any of these hotels. It is the most Client unfriendly treat I have ever experienced.

Doubletree by Hilton Fairfield hotel & suites
690 route 46 e
Fairfield Nj
07004
As a Hilton honors member I am completely disappointed in the service I received at this location by an employee by the name of Lisa Anderson. On 6/22 at approximately 4:40pm . I approached the front desk was not greeted with a smile but rather a cold stone face . I asked if there was any rooms available Lisa Anderson said no we are completely booked for the evening. I asked again just to double check because I know I saw some rooms available online on third party hotel sites . She said once again no rooms are available sir ! In a demeaning way. I left went back to my vehicle and looked online where my wife proceeded to booked a room at this hotel. My wife went to check us in as she was waiting online to get checked in the person infront of her asked if there were any rooms available for this evening Lisa Anderson told the gentleman yes we have some rooms available for this evening and checked him in without any issues (he wasn't even a Hilton honors member). Needless to say when my wife told me the news I was completely upset. To be honest I can tell Lisa Anderson is racist . I really hope this matter is looked into . I've been a Hiltin honors member for over a decade and have never felt like at had to leave a negative feedback like this . Upon checkout I asked to speak with management but apparently no managers work on Sundays .

Subject: Formal Complaint Regarding Poor Service and Room Conditions

Dear Hilton Hotel Management,

I am writing to formally complain about the extremely poor service and unacceptable room conditions during our recent stay at your hotel. We had high expectations of the Hilton brand, but unfortunately, our experience was deeply disappointing and far below the standards we anticipated.

Before our arrival, I sent an email informing the hotel that my fiancé suffers from severe eczema triggered by dust, and requested that our room be exceptionally clean. However, upon entering the room, we were appalled to find it filled with dust and reeking of smoke. Dust covered the room and bathroom, including the supposedly clean towels. The shower was dirty, rendering it unusable.

After a long journey, we were in desperate need of a meal, but to our dismay, the kitchen was closed. We had verified beforehand that the hotel advertised 24/7 kitchen availability. We were forced to order Uber Eats due to our hunger and exhaustion, which was highly inconvenient and unexpected.

Moreover, the reception staff were unfriendly and unprofessional. They spoke rapidly and seemed uninterested in providing proper customer service, treating us more like an inconvenience than valued guests.

To add to our frustration, when we ordered a beer, the receptionist spilled it on my jacket, causing further discomfort as we had a flight the next day.

Additionally, the main door of the hotel was constantly shut, requiring us to wait for the receptionist every time we needed to enter, which was highly inconvenient.

To summarize, our room smelled of smoke and was full of dust, the kitchen was not open as advertised, and the customer service was appalling. We hope to resolve this issue promptly.

Considering these issues, we are requesting a full refund for our stay. If this matter is not resolved satisfactorily, we will escalate our complaint to Hilton’s corporate office and share our experience on review platforms such as Trustpilot and others.

Thank you for your attention to this matter.

Sincerely,

Woroch Przemyslaw

HILTON HONORS CHAT IS PATHETIC !!!
I JUST ASKED SIMPLE QUESTION RE: SIGN-IN AND RETRIEVE MY HH NUMBER.

BUT THE GUY (NAMELY "PABLO") SAID "THERE IS TECHNICAL ISSUE SO YOU SHOULD CALL 800-....."

OMG!!! CLIENT WHO IS ALREADY IN CHAT ONLINE, ASKED TO CALL INTERNATIONAL NUMBER (I'M NOT IN US CURRENTLY)

WHY HILTON HAVE TO HIRE SOMEONE WHO IS NOT CAPABLE TO ANSWER BASIC QUESTIONS??

WHY HILTON HAVE TO HIRE SOMEONE, IF THE "SOLUTION" IS: THE CLIENT HAVE TO CALL DIRECTLY (INTERNATIONAL NUMBER) ?

HILTON SHOULD JUST RELY ON AI, AND LAY OFF UNCOMPETENT EMPLOYEE(s) WHO ONLY GIVE BAD REPUTATION TO HILTON, EVEN BEFORE THE CLIENT STAY IN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I KEEP THE SCREENSHOT OF THE CHAT, HENCE IT IS A REAL EXPERIENCE!

I stayed with my son in the Hilton Garden Inn home2suites Downtown in Columbia, South Carolina, USA on 10th April to 15th April 2024. My son Keith made the booking through Booking.com

We were over for the Masters golf tournament in Augusta. We encountered a number of problems from no hot water for two days to no water at all on Sunday 14th April. We could not shower. We got extra pillows on our 2nd night only to find they were removed the next day. The room wasn't cleaned at all - no fresh towels during our stay etc. We had dining and cooking facilities e.g. microwave, but had no cutlery at all except for one spoon. Have to say one of the worst hotel experiences I have had for a long time.

I have to say the service in the hotel was very poor. On checking out on Monday 15th April we informed the Manager on the day - face to face - Adam J. Nxxxxxxs ( I have his full name) who appeared to acknowledge our concerns and as a gesture offered us a refund of 2 nights accommodation for $299.90 which we accepted. (Apparently some water leak in the hotel so water was cut off for us) However as we booked through Booking.Com Adam the Manager said we would have to contact Booking.com who in turn would/should contact him personally and he would arrange the refund. Booking.com representative could not contact Adam. We have still not received any refund from Hilton Hotels as yet --- 2 months have passed. I believe Adam has since left the organisation.
No one in the hotel is answering any of my emails.

Spent a night at Hilton Fallsview. Booked online, was supposed to come with breakfast. I was told breakfast was additional. That night we found the tv wouldn't work. A maintenance worker was right there and did all he could to fix it, but again we were told nothing they could do until the next day. (Hilton did discount the bill by $34) The next morning not only did we run out of hot water, but we ran completely out of water altogether. Not what you would expect from a Hilton Hotel...

Booked into the Leicester Hilton just off the M1.
Agnes was so warm and welcoming. She made me feel very warm and relaxed as she made sure I was checked in quickly and all the relevant information was shared for my stay. Agnes. Thank you.

UPDATE: since my stay I have been battling with Hilton to return the money that they had taken from me. I used Hilton Honors to check in and had to put my credit card on file, they put £240 into my pending to account for damages and room service etc. I was assured that due to me not incurring any charges then this would be returned to me. I have been battling for nearly 2 weeks now for this to be returned to me, and I have been passed from pillar to post without a resolution. They sent me a bill claiming that the charge was for breakfast (which was included in the price of the room). I have told them that if this was a legitimate charge then the price of breakfast was extortionate. Obviously this is not a legitimate charge as I initially paid for bed and breakfast. I decided to go with a higher end hotel to avoid these issues. Sadly I was very much mistaken and this experience has tarnished my overall stay.

Original Review:
Hilton staff pulled out all the stops for me. They knew that I was in a rush and allowed me to check in 2 hours earlier than planned.

The breakfast was of excellent quality and tasted great the selection was really good. All staff that I interacted with during my stay were extremely pleasant and wanted to make my stay enjoyable.

Every Hilton I have stayed in has been great value for money. Premium hotel at great prices

I am surprised how Hilton hired supervisors who can't understand simple questions. Spoke with Tracy and another non-English speaker, both unprofessional. They don't want to listen to the issue but keep saying.....no, no, no, no!! This is NOT a good customer service. Get your online custer service trained well because they give you, HILTON HONORS a bad reputation.

Delayed on a Swissair flight from Milan to Bristol, we were sent to the Zurich airport Hilton and treated very badly. The meal we were promised on arrival was from a mostly eaten buffet that staff made no effort to clean up and replenish. Pointing this to Hilton staff we were greeted by blank looks. At checkin we were treated like unwelcome intruders.
I've stayed several times at the New Zealand Taupo Hilton and found nothing to complain about. I won't stay there again.

I stayed at this hotel for 1 night. Checked out the next morning settling my ‘room only’ charge with my credit card. Returned home that same day. Received a number of credit card charges and pending charges in the name of this hotel over 2 further dates when I was no longer in the USA. Not my charges! Poor communication when asking for an explanation as to why my card was used after my departure…for 2 days

I highly recommend anyone avoid the Spark hotel in Greensboro, North Carolina. If you have no other options and cannot avoid this place, at least avoid Alejandra and Maria. Absolute *Garbage* service.

Stayed at Hampton by Hilton at Stansted Airport 1st June.
Booked a double room , received what was a poorly converted twin- Bed didn't marry up with the head board and the dirty room chair doubled up as a bed side cabinet - probably stained from being used to balance your coffee on it.
Bed lights above the bed would have been useful had there been twin beds,but as already mentioned,it had not been thought out during the poor makeover.

**Warning to Future Guests: My Experience at Hilton DoubleTree Stadium Milton Keynes*

I recently booked a one-night on the 25/05/2024 at the Hilton DoubleTree Stadium Milton Keynes and unfortunately, my experience was far from satisfactory. Here are the key issues I encountered:

1. Lack of Information about Room Distance: Upon check-in, I was not informed about the distance to my room. It took me a 5-minute walk to reach it, which was particularly challenging due to my knee injury. This lack of communication caused significant discomfort.

2. *Noise Disturbances: Throughout the night, I experienced excessive noise from the corridor and the adjacent room. Despite making multiple calls to reception at 2:00 AM, 4:30 AM, and 6:00 AM, the noise issue was not adequately addressed.

3. Billing Issues: I was overcharged twice, with charges of £88 each. This resulted in a pending charge of £80 that has yet to be released, leaving me struggling to pay for my phone bill due to inconveniences caused by £80 pending. Each time I called the hotel to resolve these billing issues, no one took responsibility for the mistakes made.

Given these experiences, I would advise future guests to be cautious when booking at this location. The lack of communication, unresolved spoke to different managers and supervisors promised to call me back and no further communication, I phoned again passed on to a different
person. issue, and significant billing errors caused a great deal of inconvenience and frustration.

I hope the management at Hilton DoubleTree Stadium Milton Keynes addresses these issues promptly to prevent future guests from experiencing similar problems.

Kind regards,

Gigi

I'll start with the good points first. Hotel is in a good location with plenty of bars and restaurants to choose from within walking distance - great if you've been out exploring the city all day and don't want to venture far at night. Only about 10 mins walk to local metro station so a really good base. Room was a good size and did get an upgrade with being a diamond member. Room was also clean, bedding towels etc changed every day - room attendants very good, pleasant, friendly. Outdoor pool area was good, plenty of sunbeds available etc, only downside was the outdoor bar was closed so if you wanted something to eat or drink you had to go back into the hotel.

Now for the negative. As a diamond member you usually get breakfast and access to the executive lounge. However this was not the case at this Hilton - no breakfast and as with many Hilton Hotels these days they closed the lounge during covid and never re-opened it.

Instead of breakfast we got $18 credit each which didn't even cover a continental breakfast which was $25 never mind a full breakfast which as $35 - on top of these prices you also had to pay tax and service charge so the $18 was a joke.

As there was no lounge we were given $25 room credit - this didn't go very far either as a glass of wine was $15+ and a beer $10+ so taking into account tax and service charge. Again this $25 was an insult.

The waiters and bar staff, with the exception of one or two, were all very rude and lacking in customer service. We had numerous issues with the bar staff in McClellan's Sports Bar and the breakfast room as well as dirty cutlery, plates and glasses. Virtually every time we tried to use our credits there was an issue. I will say that a few (only a few) members of the management team however were helpful.

The hotel is also part of a conference centre and does hold a lot of events. During our stay there were an number of events and gala dinners etc - during these events for some unknown reason the hotel decided to keep the Sidebar Bar closed so there was only McClellan's Sports Bar open. It was a complete nightmare - you could not get near the bar to get served; it was severely overcrowded and was definitely a health and safety issue re fire regulations. As a resident we could not get anywhere near the bar or get served.

On check out our bill was wrong, we had been overcharged,. They expected us to check out and they would sort it out later. Obviously we did not do this and even though they pulled their faces and moaned we did managed to check out.

Sadly over the years we have seen a decline in Hilton's standards especially the Hilton class hotels. We seem to be having better value, service, etc staying in Hampton Inns where you get a free breakfast and unlimited tea, coffee, water etc throughout the day.

Diamond members are also getting less and less for their loyalty - there is so much competition these days that it is making is now look at alternative brands.

My stay at the Hilton Bomonti Istanbul was unfortunately very disappointing. I have stayed in 5 star hotels before, but I have never experienced such bad customer service as I did at the Hilton. As I wanted to pay for my stay, the receptionist told me they didn’t accept my card, which I found a bit odd, as it is stated on your website that you accept this exact type of card for reservations. But this was just the beginning.

After a few times failing to pay, the receptionist became frustrated and then had the nerve to blame me, assuming there wasn’t sufficient funds on my card (which I would know, since i’m the one paying for the room. (!)

Another female receptionist then had the nerve to tell me i looked tired! First, it is not up to your staff to comment on my appearance and secondly it is not for your staff to treat me as someone who can’t pay for their stay!

On top of that, no one cared to explain to me how I got to my room, what floor my room was located on or what time breakfast was served (as a 5 star hotel usually would). I also couldn’t adjust the mirror in the bathroom as this was broken, some of the windows were extremely dirty and the first time i ordered room service, the staff didn’t give me back my change or cared to ask if I even wanted my change back!!

This whole experience was so weird and humiliating to a point where I no longer felt like a guest. I paid for acommodation and a service that i did not receive - instead i was humiliated and ridiculed, whereby your staff felt it was appropriate to give their personal opinion. This is not the service or standard of professionalism I expect from an renowned hotel company, such as the Hilton.

Therefore I would like to be refunded for my stay. This was definitely not worth it and I will never come back.

5 star hotel and not even a bottle of water to welcome us with!
We were advised to become Honors members to get complementary water bottles. I did that but when I called to request bottles of water, was told that blue members do not get this honour of complementary water bottles, after all! This is my first stay at the great HILTON!
5 star hotel, my foot!

And we had booked a room with canal view but were allotted one on the other side of the building and had to wait to be moved to the correct room!