Hotel Hilton Reviews 369

I stay in roughly 100 hotels a year, 1000 in the past ten. I have a vast point of comparison. I also have been a Hilton Diamond for years but at the moment am Gold. Comparatively, Hilton hotels have become, overwhelmingly, garbage. Compared to what Marriott requires and allows from its franchisees is like night and day. Furthermore, its customer service is simply interference for Hilton intended to push everything possible back onto the franchisee even though you may have booked with Hilton itself and were directed to a particular hotel by Hilton. Thus, in addition to pursuing any legal remedies you either feel or are advised may be appropriate in certain situations everyone should file a complaint with the attorney general in the state of the hotel you have issue with against the franchisee, in your home state against Hilton, and in Hilton headquarters’ state--Virginia--against Hilton when issues arise. Eventually also generally because of more than just complaints to the attorneys general but at the minimum in part aided by such Hilton will be held more accountable. Keep in mind also that the franchisee hotel that you have issue with would not even have your credit card information absent you giving it to Hilton as part of the booking process unless you booked through a third party, a situation I am not sure of what the contours fully are. Also, as said in the case of Hilton, its "customer service" effectively functions as interference for Hilton while attempting to push everything back onto the franchisee. Thus, you may receive some token remedy from Hilton willingly but that is about it. Anything that matters and that the franchisee does not agree to remedy will not be rectified substantively by dealing only with Hilton "customer service." More pressure must be applied.

I booked at the Hampton Hilton Hotel in Dublin, Ireland. When I arrived they were unable to provide keys. You can imagine the difficulty when you can't use the elevators without a key, forget the room. Other hotels in Dublin did not have that problem. I had a non-cancelable rate, which I don't understand as it was booked months in advance. I was not allowed to leave unless I pay for the entire reservation. I think they failed to provide the necessary services for a stay. They just wanted the money. They didn't care about the inconvenience the guests experienced.

I stayed at Hampton by Hilton for two nights in March. During my stay I was taking a shower when a couple entered my room. We were obviously both shocked and surprised. We went down to the reception desk, (once I had got dressed) to ascertain who should actually be in the room as we both had keys for the same room. The staff apologised profusely and suggested that they would place some additional honours points on my account to cover an additional nights stay….. I never received the points!

Further more, I paid for parking on site and entered my registration in the screen when prompted. However, when I returned to the hotel from the conference that I was attending the car park was full and I was forced to park on the street, this also happened on the second evening. I drove into the car park the following morning to collect my luggage, and complained to the receptionist who apologised but ‘couldn’t’ reimburse me for the parking that I had paid for!

Some months later I received a parking charge notice from Smart Parking Ltd, along with an administrative charge from euro cars for the hire vehicle for the time I spent in the morning collecting my luggage and complaining about the parking I did not receive!!!!

I obviously disputed the charge and submitted my parking payment receipt to both companies and contacted the hotel for support who simply were not interested.

I have today spent £170.00 to a debt recovery company to prevent a £235.00 CCJ and a further £160.00 to a debt management company for the administrative fee.

I made contact with Hilton ‘customer services’ department, who could not seem to understand why I was complaining about and stating that it has taken me too long to complain. This also cost me a further £11.21 in airtime minutes as it is a 0870 number!!!!

Checked in with my wife and 6 year old daughter, just want Hilton to Acknowledge Brad who was on the front desk 06.09.24 around 19:30 what an amazing young man you have working for the company, interaction with our daughter was amazing and very helpful when having to weigh all our suitcases.

Thanks Brad top bloke from the 3 of us 😊

Reception is warm & welcoming which is always a good start.
The hotel is going through upgrade so you need to bear that in mind ; our room had not been updated but was clean and comfortable with nice bathroom. Good choice of bar meals at reasonable prices.
Excellent breakfast with widest choices possible
Good for children with play room , pool and had scavenger hunt which kept them happy
Car parking is free which is a bonus now
The grounds are lovely
Well worth stay

Hilton Saigon; If you are non Vietnamese passport holder be prepared to be extorted x5 the local rates. If you like to be sucker than be my guest and book this hotel knowing that your next door guest is paying under $50/ night/ king VIP room with breakfast. No need to add more. Rates discrimination is a 5th world thing which means that you are treated as second class guest. Not my cup of tea!

I strongly advise against staying at this hotel due to my recent experience. After picking up at the Hilton London Paddington entrance, I was issued a penalty ticket. It feels like a deliberate trap for guests, which is extremely disappointing.

This is not the kind of treatment one should expect from a hotel, especially one with the Hilton brand.

The experience I had as a guest at the Hilton Hotel Bournemouth quickly devolved into a troubling episode that remains etched in my memory.

Upon my arrival at this esteemed establishment, I was immediately taken aback by the disorganised and lackluster service provided by the check-in staff. Considering that parking outside the hotel was limited to a maximum of 20 minutes before incurring a £100 fine, I found myself still second in line after a 10-minute wait, with others queued behind me. It was only after I began to express my frustration audibly that a staff member finally sought assistance.

I was then attended to by Laura, who began the check-in process but promptly forgot her password. After a few moments, she managed to log in, only to realise she needed her prescription glasses to see the computer screen. She retrieved her glasses from a case, took them out of another plastic cover, and proceeded to clean the lenses before inquiring about my name and continuing with the check-in. When asked if I had previously stayed at the hotel, I replied 'no', anticipating some guidance regarding the hotel's amenities, breakfast hours, and restaurant location. To my astonishment, I was merely wished a pleasant stay without any further information.

With only a few minutes left before facing a £100 fine, I decided to move my car.

My disappointment deepened when I attempted to use the swimming pool with my children, only to be informed that children were permitted to swim only during specific hours. Despite the fact that both of my sons are professional swimmers eager to engage in lane swimming, I was told they could not use the pool due to their age. I requested to see the pool, which was empty, yet the response remained negative. Regrettably, my experience fell short of the high standards I have come to expect from Hilton, particularly during the school summer holidays when children were restricted to limited swimming times.

Upon my arrival for breakfast in the morning, I was informed that only the bar area was designated for dining. This area was situated directly next to where other guests were queuing to enter for breakfast, which I found to be quite unprofessional. Members of the public were able to observe patrons eating, resulting in a complete lack of privacy and a poor customer experience. I suggested to the staff that relocating the breakfast entrance table to the bar entrance might enhance the overall experience for guests. To my surprise, the following morning, the entrance table had indeed been moved.

The situation continued on the second day when I requested that my rooms be cleaned prior to my departure for the day. Upon my return, I found that while the rooms had been cleaned, all of the old towels we had placed on the floor for replacement had simply been left there in the bathrooms. Furthermore, upon closer inspection, my children discovered insects crawling around in the bathrooms.

I believe these issues do not align with the standards of the Hilton brand, and I sincerely hope they can be addressed to prevent future guests from encountering similar experiences. I would appreciate your attention to these matters and look forward to a resolution.

Extremely poor service at Hilton Sheffield. I’m so disappointed in the lack of sympathy and manners

This is for Hilton Garden Inn, Bristol Hiltons have gone downhill markedly since the last time we stayed in one! .. £150+ per night for what? Would have been better off in a budget hotel, the room was a box there was only one towel provided, for 2 of us, no room service, no mini bar, not even a biscuit with the "complimentary" tea and coffee, and as for the buffet breakfast! The bacon was over cooked (the 2nd morning there was none left!) the eggs were undercooked, the bread for toast had run out too, if it had been 5 minutes before breakfast finished i would have understood that i guess but itwas over an hour before! ... next time it will be a Premier Inn!

We stayed at the Hilton Kensington. It was an awful experience. It cost £767 for a dated extremely small room. The room was not clean, random marks all over the room. The bed sheets weren’t clean and we could feel the springs in the bed. The fan in the bathroom didn’t work, and opposite is a wardrobe. The location was good but I would not recommend

Not fit for purpose! Booked into Gateshead Hilton as a Gold member and I’ve never been so disgusted in the state of a hotel room. Damp and soiled walls (which are a health hazard but especially to my asthmatic daughter) dirty, tired worn carpet and furniture. Dirty window sills, why would a hotel not notice these basic health and safety issues!
We were moved rapidly as soon as they were made aware of the problem to an upgraded room however, the room was exactly the same )no upgrade, better view) but slightly cleaner! Do not stay here if you have better alternatives, wish I had booked into the Malmaison ( I’ve stayed here numerous times but tried Hilton as I could redeem points )that’s a cleaner hotel and on the Newcastle Keyside part. I’ve taken several photos of the damp and damaged wall and would share but not able to

I can’t say it for all the Hilton however the Home2 suites Hilton in Orlando downtown on Magnolia. I have no words for how horrible they treat certain types of people. They discriminate by class they discriminate by what you’re wearing or how you look like. They certainly do not hundred percent positively do not care for your well-being. After saying five days straight, extending our stay, you would think that maybe just maybe they’d be different. And I’m not talking about the staff. I am talking about the management and the front desk who uses this job as a Playhouse.. I will say the level of professionalism, probably at majority of the Hilton goes by the look of a person. It looks as if they determine how they’re going to treat someone by the financial state one is.. they have absolutely no education and de-escalating situations, they do not care whether they lose a guest or two or even three. The well-being of the guest is the least in the priority. After suffering a seizure due to the front desk situation the employees decide to laugh versus, take it serious . However, the staff especially the morning staff that works the breakfast in the morning were extremely professional and kind. There was one employee that I will recognize that went above and beyond, and I will say she needs to find another job at another hotel, where she will be appreciated and compensated accordingly. Her name is Reena. Instead of being concerned about the situation at hand upper management at the property, decides to be even more unprofessional and treat me as a guest like a criminal. They show absolutely no signs of sympathy absolutely no empathy towards anyone unless they are a certain type of social class. Hotel management rate zero, severe training in customer service and how to deal in de-escalation, Front desk, severe training, professionalism, customer service, customer, de-escalation. Front desk rate zero. Housekeeping understaffed for facility.

I booked a room for a special occasion so upgraded to a balcony room with use of the executive lounge. The one night cost £227.80 and for that, I was expected, as the photos suggested a lovely balcony with open views over the River Tyne and Newcastle. The reality was however, far below my expectations as the view was to the south of the Tyne Bridge, with the main focal point being the roadworks on the bridge and various offices, units and warehouses in Gateshead. Overall, a terrible waste of money as we ended up going out rather than relaxing on the balcony as intended.

Thank you so much fir your great services hilton cafe kai.specially cafe kai udara🥰

We stayed at the Cambridge Hilton Hotel.
The Hotel and room were excellent, King size bed was very comfortable. Air con worked well.
We paid for a breakfast, we went down reasonably early 6.30am, hoping this would be a good time, I was looking forward to my Full English, the food was cold, absolutely freezing, I ate what I could of the pastries with the choice being limited, croissants were cold with no way of heating them. My wife had toast, that was all she got which she could eat and was hot. Very disappointed having paid a premium for the breakfast experience. I would have complained but my wife is not one to complain, so we put it down as an expensive experience.
My review is to highlight the good things, also to warn people off the food, don't make our mistake, there are plenty of places local to eat.

Hilton Hotel Dublin Airport. As a silver member I have often stayed at this hotel. I booked 2 rooms for a total of 4 nights. I arrived at 12.30 to be greeted by the most aggressive, rude receptionist I have ever met at a Hilton Hotel. Her name is Kiera. Room 406 was not ready but room 414 was. When I asked if we could get it she said OK, and company policy is that you pay €20 for early occupancy. Strange way to welcome a loyal customer. Sadly the policy is wrong and the personal woeful.

Be careful before you book with a Hilton hotel they now have a 90 day in the past no cancelation policy scam. Also, no help with cancellation and they will charge you maximum rate for one night to cancel. We still have to go now. Will choose Marriot hotels whenever possible.

This hotel was horrible! They had a computer outage that caused our vehicle to be inaccessible for 2 days because the key cards didn’t work. This caused me to incur $162 in Lyft rides. They charged my bank card multiple times beyond the cost of the stay. They overdrew my bank account and caused auto pay bills to be rejected, cost me multiple nsf fees. I was told that we didn’t need to worry about the extra 2 nights we stayed and have receipts for each night and they turn around 6 days after we left and charged my finances card $280 without authorization and overdrew her bank account. I have called corporate, the property along with emails and complaints through their Facebook page where I’m told somebody will contact me and they don’t. I call the hotel and they put me on hold and never come back or tell me the manager isn’t available. But they gave me 20,000 points so I guess that’s resolution in their eyes. Which is laughable because even if I was going to stay with them again that wouldn’t even throw a stick at covering a free night.

I am Hilton honors member and stayed in Hilton hotels all around the world many time, but when I stayed last month in Hilton Garden inn Limmattal Zurich they checked 100 Frank as deposit from my card (I want pay cash but they said that they checked deposit only with card) and did not return it, they did not answer to my messages and I write to Hilton Honors and after 2 weeks of waiting they said that I need to contact directly hotel in Zurich because they can not help.