Hotel Hilton Reviews 369

Nuestra experiencia en el Hilton Rotterdam ha sido un auténtico despropósito y una estafa emocional y económica para cualquier familia que confíe en la marca Hilton y en su supuesta categoría de 5 estrellas.

Nada más llegar, empezaron las sorpresas desagradables:
nos exigieron un depósito en efectivo que jamás aparece en la reserva de Booking, aplicado sin aviso previo, sin transparencia y con una actitud que solo puede describirse como coercitiva. Un inicio indignante.

La habitación era una vergüenza:
sucia, descuidada, con polvo acumulado, olor desagradable y ruido constante durante toda la noche. Dormir allí fue casi imposible. Para colmo, la respuesta del personal fue siempre distante, fría y con un tono que rozaba el desprecio hacia el cliente.

El hotel presume de servicios que simplemente no existen. No hay servicio de habitaciones. En su lugar, el cliente tiene que conformarse con máquinas expendedoras en el hall, más propias de un hostal barato que de un hotel que se autoproclama de lujo.

Y cuando pensábamos que ya nada podía sorprendernos, llegó el momento del checkout, que fue directamente indignante:
nos obligaron a firmar la devolución del depósito sin enseñarnos el dinero en efectivo que previamente habíamos entregado. Un procedimiento opaco, inaceptable y que deja al cliente totalmente indefenso ante cualquier irregularidad.

En resumen:
maltrato, suciedad, ruido, falta absoluta de profesionalidad y una gestión del dinero que levanta todas las alarmas. Este hotel no solo no merece 5 estrellas, es que no merece ni una.

Una experiencia nefasta que jamás debería ocurrir bajo el nombre de Hilton. No volveremos y recomendamos a cualquiera evitar este establecimiento.
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Our experience at Hilton Rotterdam was an absolute disgrace and an emotional and financial betrayal for any family who trusts the Hilton brand and its supposed 5-star category.

From the very first moment, the problems began:
they demanded a cash deposit that was never mentioned in our Booking reservation, imposed without prior notice, without transparency, and with an attitude that can only be described as coercive. A scandalous start.

The room was shameful:
dirty, neglected, dusty, with an unpleasant smell, and constant noise throughout the night. Sleeping there was almost impossible. On top of that, the staff’s responses were distant, cold, and borderline contemptuous toward guests.

The hotel promotes services that simply do not exist. There is no room service. Instead, guests are expected to rely on vending machines in the lobby, more fitting for a cheap hostel than a hotel that calls itself “luxury.”

And just when we thought things couldn’t get any worse, the checkout proved us wrong:
we were forced to sign the deposit refund document without being shown the cash we had handed over earlier. An opaque, unacceptable procedure that leaves guests completely unprotected against any irregularity.

In summary:
mistreatment, dirt, noise, total lack of professionalism, and a money-handling process that raises every red flag possible. This hotel doesn’t just fail to meet 5-star standards—it doesn’t deserve even one.

A disastrous experience that should never happen under the Hilton name. We will never return and strongly recommend avoiding this hotel.

The hotel itself was nice and the restaurant was phenomenal — truly excellent food and service. However, our experience was completely ruined by the location of our room. We were placed on the front side of the hotel, where there was loud drag racing on the street until about 3 A.M. they need to replace the windows and they need to provide FREE ear plugs in those rooms.

What made it worse is that no one on staff did anything. They were afraid to call the police or do anything for the customer. The front desk and valet staff could see and hear the racing all night long, but no one called the police or attempted to address it. It was unbelievably loud and went on for hours, making sleep impossible.

The facilities are fine, but the lack of concern for guest safety and comfort was unacceptable. Unless management takes action to prevent this happening again, I would not recommend staying here — at least not in any room facing the front of the hotel.

Was verifying my existing reservations for a Florida Location and the attendent was extremely helpful. Once finished she asked if I'd speak to a representative about special hotel deals for an extra 500 Hilton points. I said certainly. I was transferred to what I think was their "Vacation Sales Division" which I had no interest in pursuing. The agent was nice, ran through some nice properties and ask to me to commit to a 4 day stay for a very good price. The caveat was we had to take a 2 hour tour of the resort. I've been through these and if you don't purchase their programs you're treated like a tramp. The program I believe is Hiltons Vacation program which very much like "time shares) with some differences. Once you buy, it's yours for life. The agent continued to get me to commit and even doubled some "free Hilton points" if I commited today. Apparently she bacame frustrated because I wasn't going to buy her sales pitch on the spot and ask me to hold and I agreed.
After 30 seconds I was disconnected. I found the entire episode to be insulting and inapproiate. It was a definite pressure sales call and I wasn't impressed. I no longer have respect for Hilton Hotels hiding behind word salad to get you speaking to a representative. I use Marriott mostly and will certain STOP USING HILTON.

Homes2 Suite By Hilton - Racine, WI is EXCELLENT! We had a wonderful time. When we arrived, Kim and Itsy, the front desk clerks were very nice, they greeted us with a big smile saying "Welcome Home." We were amazed at how nice, clean and beautiful the hotel looked. Itsy and Kim told us about the scheldule for the lobby, breakfast, the location of the pool, workout room, coffee etc.
Our suite was GREAT, just like being in our own home, a kitchen with all of the appliances, and utensils needed to prepare a meal. It was very comfortable and accomodating for all of our needs. BUT, WHAT I LIKED THE MOST WAS THE BATHROOM, IT HAD THE SINK IN THE BATHROOM AND NOT OUT IN THE OPEN! I was extremely happy and enjoyed my stay. Thank you for designing a suite that really makes a person feel like they are right at home. Kim went out of her way to help us get the rack (cart) to take our things to the car. Give Kim and Itsy an appauld for being so kind and helpful. A Great Experience!!

Normally excellent in all respects, now really badly treated at SUNDERLAND.
On Octobrr 16th I checked in, and
reception told me to download an app to pay the newly ibtroduced £5 parking fee.
The app would not work and I reported this to the person in charge, who told me there were "known problems with this app", and recorded my registration number and told me they would take care of it. I was dubious as I am aware how awful private car parking companies can be, and I tried to give the reception £5 or have it added to my room account. The member of staff assured me that this was not necessary.
I have now received a demand for £100 from ParkingEye.
On the phone today, the hotel manager, one "Greg" has refused to acknowledge the above took place. I my need to attempt to take this to court.

Hilton hotel Leicester. Being 58 I have stayed in Hilton hotels round the world and I have always been impressed with the facilities and the service. Unfortunately, for the Leicester hotel, this has greatly gone downhill. A window that won't seal so the room was cold and the local traffic noise was constant. No information in the room. Not very clean. Unable to use the Leisure facilities as there was no life guard. Toilets no hand soap. Kids and parents shouting down the corridor at 11 at night. I could "go on" more but I'm just depressing myself. I would advise if you are thinking to stay here, consider elsewhere.UPDATE: Manager to get into the leisure suite and all good. Breakfast good too. Updated from a 1 star to a 3 star.

We stayed at the Hilton Garden Inn LAX as part of the Park Sleep Fly program. The stay on the front end of our trip was good but the last stay was not. I wasn’t sure how to rate this experience as the hotel was 5 star but the shuttle service was terrible at a 1 star (there wasn’t a choice of 0) so I gave the overall experience a 3 star.

We arrived back in LA on October 19. Since we wouldn’t land at LAX until after midnight, I called the front desk to make sure the shuttle was running and I was assured it was. When we landed, we picked up our luggage then headed to the pickup area for hotel shuttle buses. We waited for 30 minutes then called the hotel. I was assured the shuttle would b there any moment. As I hung up the phone, I saw our shuttle scream through the pickup area on the inside lane without picking us up. We waited another 30 minutes and the same thing happened (called the hotel, was assured they were on the way then the shuttle bus blew past us again). By now we are exhausted from a day of travel and cold. I called the hotel again and this time I spoke with a male. He said the shuttle stops at 3 places at the airport and after stopping at the first stop, he probably didn’t have room. As I was talking to him the shuttle blew past us again!! At this point I lost my temper because it was obvious that as long as there were people to pickup at the first stop, he would never stop at ours. By now, there are 14 angry people waiting for this shuttle. I ended up calling the hotel two more times and was told the driver was on the way. Finally at 2:00 am (after waiting 1 1/2 hours), the shuttle arrived. The driver was a black gentleman with an African accent. He asked my husband, “Oh are mad??” My husband replied, “Absolutely I’m mad - we’ve been waiting over 1 1/2 hours!!”then he laughed. There was no apology or explanation.

If indeed the first shuttle stop takes priority over the other 2, you need another bus. We noticed most of the hotels had multiple shuttles. Waiting 1 1/2 hours in the cold in the middle of the night is totally unacceptable. I paid for the Park Sleep Fly option to avoid hassles like his from happening. It was a terrible experience!

I stayed at the Hilton in Canary Wharf two weeks ago. I stayed for three days and two nights. I must say that I really enjoyed my stay there. My room was neat and very comfortable. The bar and dining area's were also very comfortable with a nice ambience. But more than all this, the staff are the greatest asset to this hotel. They were all, without exception, very helpful, polite and really couldn't have done enough to make my stay very pleasant. I would in particular like to mention Maisha and Kamila. But all the staff were great, without exception. I look forward to staying there again soon. Almost forgot to mention there was a young man working at the reception, I only know his name began with Z, he was most helpful to

Please don't go to stay here. Rotten to the core the lot of them. After writing about my experience of being absolutely boiling hot upon check-in and told by Divina Prakash a manager there that I should have waited in the queue for another room until I collapsed, where they would have called an ambulance. I then, spoke to the unprofessional Manager Sally Bennett. She kept asking me questions like, 'why didn't I call the hotel straight away when we left?" Hmm I was having a medical emergency. 'Why didn't your husband call? He was busy attending to me having a medical emergency.

She then told me she would issue me a refund but only to the card 3777 and that it can only be this card otherwise, it would be fraud. She repeated this over and over and I knew she was making this card up or pretending it was my card. I told her we do not have a card ending in those digits and I sent the booking to her and my bank statement proving it was from another card. I phoned Booking.com whom I had booked through and explained the situation and they could not believe the way I was treated. I then received an email from them, giving me a reply from the hotel that I walked out of the hotel and therefore, would not be getting a refund! The truth was I was physically very ill and had to leave before I collapsed, for my own safety. So Sally Bennett lied to me about issuing a refund in the first instance.

I then got in touch with the MD of Hilton England and Ireland, he sent it to his Executive Customer care team. She started off very helpful, then went into the mode of 2777 being my card number, even though originally it was 3777. She sent me a screenshot of the transaction - it only had the card number and not my name. I wrote and told her this and she assured me it was my transaction.

I then received another 2 screenshots shoved together with the card number 2777 with no name next to it and another with my name but no payment. My husband and son laughed so loud at the audacity of it and could tell straight away the name was not next to the card number and the other just contained my details. I know they never want to issue a refund so the customer care person tells me if I was to receive a refund it would have to be on that card, apparently the one I used and that sometimes Apple Pay or my card issuer use another number from far away.

I checked both and spoke to the bank who said this was not the case and my bank statement proves the transaction on the card that I use all the time and paid on. I have now been promised a cheque from the US that can't be tracked and will take 60 days! I don't have a lot of faith. It's not just about the money, these people are low life's and scammers. Also, Divine Prakash spoke to me like she owned the place and was rude, condescending and shouted the whole time, without letting me speak. When I tried to speak to Sally she wa always in a meeting and had completely lied in about refunding me and pretending to press buttons. Awful and would never stay in any Hilton again.

I walked to the hotel to be greeted by...plastic flowers in a raised flower bed. The receptionist was unwelcoming.
Great start!
Breakfast is £17.00 pp when Wethersoons is a short walk away. NO thanks. Im not on expenses!!
After paying £259.00 for two nights I went to the lift. It wouldn't accept my room card.
Up we go to the third floor to be met by disgustingly dirty carpets in the hallway.
Onto our room.
Immediately..a like bleach stain on the doorway carpet.
The 3 metre desktop was filthy with tea stains and fingerprints.
Where was the tea making kit?
In a large drawer with only two teabags, two milk pots and a bit of sugar. Biscuits...none.
The room is dark like a cave with a tall 2 foot wide window closely overlooking the building next door.
On sitting on our bed it creaked like a middle age man'o'war in a storm.
So...off we go to restock our tea making kit.
Next morning off we go into Lincoln. On our return all our tea making kit had disappeared except for what we had the day before.
Bathroom.
We had three facial tissues in the box within the bathroom. When I showered the bathroom flooded.
Was it worth the money?
NO! And very disappointing after great expectations.

Staying at Double Tree by Hilton, Glasgow. I travel for business and pick Hilton where ever I can. This has to be the worse stay I have had. Got to the room, spent a penny, went to wash my hand and the plug is stuck, had to use the bath to wash and clean my teeth. The food is absolutely awful! Not a lot of choice, the chips were undercooked and still hard raw potato in the middle, the fish resembled plaice and tasted of deep fat fryer. Even thought the staff are friendly, they just leave you standing there whilst chatting and doing something else. Wouldn’t stay here again, very disappointing.

Ok experience, they have big hotel. Service is doing their job nicely, but cooking need improvement.

Rude staff at Hilton Leeds.

Furthermore, the staff are not even on the same page when it comes to giving details to customers!

We stayed at Destin Hilton home 2 hotel for the weekend started from Friday
They have a bedbugs do not go to this hotel. Threw our suitcases and clothes all in the trash Horrible

Our hotel was cancelled without reason and. we needed to find somewhere quickly. We booked the Hilton, Watford and arrived on a scorching hot day in September. At reception a girl with the most miserable face ever, both my son and I thought, and she told us we had not paid.
I had paid upon booking on my credit card, but the payment was not taken. I said I would pay but my phone was flat so she told us to go and get a charger.
meanwhile, I was melting in the heat of the lobby and get immediately, sick from heat but had managed all summer to stay cool. I asked about air con and she said they do not have any.
I waited around the corner by the lift as it was cooler and tried to cool myself down. My son had managed to get the charger and power my phone to pay as we had to move money around due to the credit card being left at home and not taking the payment. The girl had left and if we thought she was bad at customer services she was replaced by a disgusting individual who needs a whole course on customer services.
My son went to pay but is 14 and told he was not allowed, meanwhile I thought the girl was still there and could still see our check in details. I went round to see the guy and explained I was very hot and needed to cool down. I felt ill, he did nothing to help. he demanded to see my ID, I said what do you need. I gave him a bank card. He then faffed around for a good 15 minutes whilst, I tried to go around the corner to cool down. In that time I have no idea why it took so long and went around to the desk again. he made me sign a sheet of paper 4 times. I have never seen anything like this upon check in and was feeling ill.
He finally gave us 2 cards and we went upstairs to the room. It was absolutely boiling through the corridors and I was already unwell but were sent on a walk for 5 minutes through to the other side until we got to the room.
Finally, got into the room with no air con! The dullest oldest room I have ever seen. Old brown doors and furniture, vaguely clean, shower over a bath and dark. No revamp here for the price!
A young man knocked on the door to make up the spare bed. He came in and told us there are some rooms with air con and to go and ask.
He was a very sweet man and I said to him the best person we had met there. At reception there was a couple in front trying to check in and it was taking so long, we waited around 10 mins, how long do they take?! We couldn't wait in the heat any longer and left. They charged us over £300 for half an hour in the most depressing godforsaken hotel I have ever been in.
We went to an airbnb paid again and Booking.com have requested our money back, which has not been replied to. No wonder the Hiltons have made so much money, on shockingly bad service and old-fashioned.

Everything else in the room was exceptional - our bathroom was not! It was not what we'd expect from a "Hilton" named establishment. I wish it was a way I could share the pics I took for a reference so you could understand our disappointment and surprise. If there is...more than happy to share.

Sincerely,

I am writing to express my disappointment with the service I received during my stay at the Hilton Homewood Suites from Aug 30 th thru Sept2. Upon arrival at 11 am, I requested a pillow topper for the pullout sofa bed, as two guest would be sleeping on it. We went out for the day and returned to the hotel around 7pm and was advised, no toppers were available. Instead, a thin blanket was offered as a substitute for exposed springs. which was inadequate. Despite being told that 159 rooms checked out on the second day and 259 rooms checked out on the third day, my request for a pillow topper was not fulfilled until the last night. I was made to feel like I was being a pain or annoying the front desk staff. The blankets that were provided were inadequate and lead to a poor night sleep and stay. I shouldn't have been made to feel like I was asking for something that outlandish.
I believe some form of compensation was warranted, given the repeated request and the lack of a suitable solution. Overall, I am disappointed with the level of services provided during my stay.

It was around 170 for 1 night for me and my 2 kids. I paid with Tesco club card vouchers. Got to chose a room so we went with the airport side. My 8 year old son is a plane enthusiast and we watched so many planes take off with our amazing view. He saw a 747 cargo also take off right in front of us.
The rooms are pretty sound proof which is amazing and 2min walk to the departures. We came via train also and just so easy to get here by the free air rail.
Lovely smart room
Only downside was breakfast buffet. So many items were empty. But as it was so great in every other way I can't take off a star. Loved it!

We chose 1 star because it was the lowest available rating. Unfortunately we picked this hotel for our downtown Tampa trip and what a mistake that was. I have never stayed at a hotel with a mattress this bad, it was the worse experience I can recall. The shower was almost impossible to set to an acceptable temperature, and overall it is a run down property.
The valet service is atrocious, along with the elevator speed. The drinks at the pool bar taste awful, and I can’t comment as to price as I have not seen the bill.
Please do yourself a favor, don’t stay at this hotel. Horrible experience, and we aren’t interested in returning to this area again.