Hotel Hilton Reviews 369

I recently booked a stay at Spark by Hilton Amarillo West Medical Center, mistakenly believing it was a Hampton hotel. These hotels quite literally had the same name other than the chain name as "Spark by" was not even shown until AFTER the reservation was fully confirmed. What followed was an absolutely abysmal experience, particularly when trying to cancel my reservation.

Customer service was, without exaggeration, a nightmare. I was hung up on twice and continuously ignored despite my repeated attempts to get assistance. Normally, I’m not someone who writes reviews or gets upset over minor inconveniences—especially as someone who regularly works in and with various areas of customer service. However, this experience felt deliberately deceitful and highly unprofessional.

Because of this ordeal alone, I am very unlikely to ever stay at or recommend any Hilton hotel in the future. Such poor handling of a simple cancellation leaves a lasting negative impression. Disappointing, to say the least.

One word, useless. If WISH.COM hosted a customer service line, they would call it HiltonHotels.com

Loyalty at hilton tuscany valley orlando means nothing i am 20 years diamond member asked for late check due to late flight and my understsnding is entitled due to long term diamond status refused asked for quet room put us under outside air conditioning plant despite hotel been at low occupancy ants crawling out of Bath staff un interested to put right awful asked for call from Duty Manager totally ignored awful experience wont be back

Extremely Disappointing Stay at an SLH-Affiliated “Luxury” Property

I booked this property expecting the high standards promised by Small Luxury Hotels of the World and Hilton for a 5-star property. Unfortunately, my experience was the opposite of “luxury.”

The room condition was far below what one would expect from an SLH property (see photos attached). There were stains on the bed, stains and mould/rust in the bathroom as well as worn furniture and fixtures. The light fixtures were noisily buzzing and the air conditioner continuously leaking.

When I raised concerns, I received dismissive and unprofessional treatment from management, including being accused of dishonesty despite providing evidence by hotel manager Alexandria.

I was told that others “enjoy the property” and that it had “passed an SLH audit.” If the room I stayed in truly passed SLH quality checks, that raises serious questions about the credibility of the audit process itself.

Instead of addressing the issues, I was repeatedly undermined and even discouraged from escalating my concerns to Hilton or SLH — conduct I found unacceptable from any hotel, let alone one claiming luxury status. To make matters worse, SLH, Hilton, and the property all acted as if they were independent from each other, each passing responsibility back to the other rather than taking ownership.

The pictures speak for themselves. This property cost me 80,000 points per night (equivalent of EUR 400 per night). I was offered a refund for one night and a complimentary stay at the same subpar hotel. This was not sufficient for the poor quality of the room, in my opinion.

I have stayed at many Hilton properties and luxury hotels and this is by far the worst service experience I have encountered. The property did not meet the quality, professionalism, or integrity expected under the SLH name.

Until meaningful improvements are made, both to the service and room quality, I would strongly advise anyone against booking this hotel if you are expecting the level of comfort and professionalism normally associated with SLH or Hilton.

I stayed at Hampton Inn white plains/ Tarrytown NY. After I left I discovered I'd been overcharged by $10 for my stay. So far it has taken 7 phone calls and two email contacts and it still hasn't been resolved. This was the first of 6 Hampton Inns I stayed in this month and was the only one that overcharged me. If the refund had been processed when I contacted them they would have got a 4 star review

My recent stay at Hilton Hotels was satisfactory but fell short of the premium experience the brand is known for. The property was well-maintained and the staff courteous, though service lacked the attentiveness typically associated with a four or five-star stay. Guest rooms were clean and functional, yet the décor and furnishings appeared dated and in need of refreshment. Amenities such as the fitness center and pool were adequate but did not stand out as particularly memorable. Overall, Hilton provided a reliable and comfortable stay, but the experience did not fully justify the higher expectations set by the brand’s reputation.

Hilton doesn't care about any guest. It's all money. They locked me out of my room. 3 visits up and down elevator they finally sent maintenance to fix my door. I bought a hot pizza but 45 minutes locked of my room cold. Contact customer service and they said talk to Hotel. They have no direct people for customer service. It's all a runaround to avoid giving you anything. Lousy Company and no customer service. Stay away from Hilton. Marriott is much better.

I booked a 3 night stay as a platinum member at Holiday Inn Leicester who claim to be a 4* hotel. The rooms are vey outdated, with no air conditioning, shabby paintwork. For the price being charge per night, it does not support the poor quality of the rooms.
The dining facility and the leisure facilities were good.

I stayed here for 4 nights in August, and my experience was absolutely unacceptable. On my 3rd night, the air conditioning stopped working in the middle of the night. At 2 AM, I called the front desk, but the person hung up on me and then refused to answer. I walked to the desk with my phone still ringing on speaker to show they were ignoring me. Security was called on me instead of offering any real help, and I was only given a fan.

The next morning, my husband found a condom wrapper under the nightstand — absolutely disgusting and proof the room had not been properly cleaned. We lost half a day dealing with management, who promised to comp the awful night but never documented it. Later, they claimed to know nothing about our situation. No compensation. No points. Nothing.

On top of that, valet service stopped parking cars after my 2nd day, yet I was charged for all 4 nights at $54/night instead of the $36 self-parking rate. I had to retrieve my car myself from a dark, creepy underground garage — the very reason I pay for valet in the first place.

The food is overpriced, staff is scarce, and management is invisible. This place is gross, unsafe, and dishonest. The fact that it carries the Hilton name is shocking. I will never stay here again and urge others to avoid it.

We were there three nights and never received any housekeeping. The breakfast was very inferior to the breakfast we had at Holiday Inn Express the night before our Hilton stay. There was mold in our shower. This morning when we left the coffee in the lobby was so weak it looked like herbal tea. Never again! We will look for Holiday Inns.

I am writing to express my deep dissatisfaction with my recent stay at doubletree by Hilton at scheffield Park UK on the nights of 26th and 27th July, during which I had booked two rooms for myself and my family.
To my disappointment, the air conditioning in both rooms was not working. When I reported this to the staff at reception, I was told someone would attend to it once a colleague returned. However, no one ever came, and the issue remained unresolved. The rooms were unbearably hot, making it nearly impossible to sleep or relax. We attempted to open the windows for ventilation, but a constant loud mechanical noise from outside made the situation even worse.
I raised the issue again at reception the following day and was informed that a formal letter regarding the complaint would be emailed to me, and that I would receive compensation. It has now been over a week, and I have not received any such communication from your side.
I also lodged a complaint through Booking.com, through which I made the reservation. Booking.com confirmed they sent your team a message on my behalf, but there has been no response to that either. Strangely, despite the lack of acknowledgment, I continue to receive automated emails and messages asking me to review my stay — which only adds to the frustration.
Additionally, the in-room phones were not working, which meant I had to go down to reception in person each time — further adding to our inconvenience.
This experience has been extremely disappointing and reflects poorly on your service and standards. I expect a formal apology and appropriate compensation for the discomfort and lack of service during our stay.

Hotel is a shambles, very long check in and then rooms booked not available. Many guests also complaining too. Very poor

Homewood Suites by Hilton Downtown at 400 Gervais St, Columbia, SC plays games with people's reservations. I've stayed at this property five times and only once I didn't get a hassle over my reservation. This fifth and last stay this hotel gave away my room which I had checked-in via Hilton's app and got my digital key! Then they played the game we give you another room on a floor you don't want. Oh no you won't! I called Hilton's customer service and Michael was an absolute jerk! I called the manager-on-duty and told Eric I wanted a room as reserved and on the same floor as reserved. I got it but I am finished with this hotel and the parking sucks which you have to pay for. I wasn't recognized as a Hilton Honors member and was basically blown off during my stay.

Very bad housekeeping service

I thought paying extra to stay in the Hilton hotel in Culver City, LA would ease mind and make my LA stay stress free. I was wrong.
We waited up to one hour to check in after flying for 11 hours. Once we checked in we discovered several issues in the bathroom, broken facilities and general uncleanness. We complained and were moved to another room which had a faulty light and air conditioning. We asked to make a formal complaint and was told that the manager would contact us, she did not. We chased this up several times to no avail.
We found the manager ourselves by chance when checking out, she explained that she was informed by her staff that the issue was resolved. How can it be resolved without speaking to us?
We asked for the complaint to be escalated, she confirmed that she would do this and keep in touch. She did not. I tried to contact her several times, she did not respond.
Staying at this hotel was the only disappointing part of our LA experience. I would hate for anyone else to go through this so I recommend avoiding this hotel at all costs

Recently stayed at the Hilton Kensington in the UK. Worst Hilton I have ever stayed in. The rooms are quite dated with chipped porcelain on the tub, missing caulk all around the sink, large ring stains on the sink countertop and just an overall worn out feel. The service was terrible. We called the desk to obtain some extra towels and pillows. An hour and a half later no response. Called down again. No one at the desk answered. The air conditioning stopped working during the hottest week London has seen. The front desk said they would send up their mechanic. 20 minutes later a housekeeping staff showed up. When asked where the mechanic was she stated that there was no night mechanic. Huh? The service in the bar was horrendous with the rudest staff. I cannot even describe the insane interaction we had over ordering 2 glasses of pinot grigio. Not sure why they told us the closest tube station was Holland Park, a 15 min. walk away. On our last day there we discovered that Shepherds Bush was a 5 min. walk. IMO the location was terrible. There were zero decent restaurants within walking distance. Many London attractions required changing trains. Expected MUCH better from a 4-star rated Hilton.

I am extremely disappointed with our recent stay at Hilton Garden Inn Albany Airport. We were there for a baseball tournament (four teams), and from the moment we arrived, the experience was unacceptable.

Upon check-in, many families were assigned incorrect rooms with the wrong bed types, and we immediately noticed the poor and unsanitary conditions: bathrooms were dirty, sheets were stained, floors were littered, and many rooms smelled strongly of mold. Our room was clean but did have a strong musty smell, suggesting mold.

Prior to our stay, we called ahead to confirm a rate adjustment — the group rate had been higher and was reduced for several families but not all. However, the next day, I discovered that our rate had been silently increased without any notice or consent. When I approached the front desk, I was informed that Linda Reed, the Director of Sales, had made this change without informing guests and refused to honor the previously confirmed rate. When I asked to speak with her, she declined to come to the front desk.

In an effort to resolve the situation, I contacted Hilton Corporate, and they assured me an investigation would be initiated. To my shock, just an hour later, Linda Reed called my room directly — not to address the complaint or apologize, but simply to assert, “this is the rate that was quoted, and this is the rate that it will stay at.” Her tone was dismissive and unprofessional, showing no interest in resolving the issue or addressing guest concerns.

Beyond the mishandling of rates, the overall condition of the property is unacceptable and reflects severe mismanagement. The hotel is in a state of disrepair: hallways are dim and neglected, carpets are stained, the air smells damp and musty throughout, and common areas appear poorly maintained. The lack of cleanliness, maintenance, and basic hospitality standards is alarming, especially for a Hilton-branded property.

Additionally, the fact that group rates were inexplicably higher than standard rates raises serious ethical concerns. Group bookings are typically offered at a discount — why were baseball families penalized with inflated rates? This practice feels deceptive and exploitative.

All that said, I do want to recognize that the front desk staff for the most part was kind and helpful throughout our stay. Despite the many challenges, they remained courteous and did what they could within their limitations. Housekeeping also did a great job maintaining our room — it was cleaned as requested and well-kept during our time there.

I have stayed at many Hilton properties over the years and have always had positive experiences — until now. This location does not reflect the Hilton brand’s reputation for quality and service.

In short: this hotel is very poorly run, in disrepair, and fails to meet even minimal service expectations. Save yourself the time, money, and frustration — do not stay here. We will never return alone or as a team, and I strongly caution others against booking at this property.

I submitted a Price Match Guarantee claim with Hilton, fully expecting it to be honored because I followed all the stated terms:
• Same room type, dates, number of guests
• Same booking conditions
• Same currency (GBP)
• Screenshots clearly showing the lower rate at the final payment stage

Despite providing all the necessary evidence, Hilton rejected my claim using vague, shifting excuses. First, they implied the prices weren’t in the same currency (even though screenshots showed GBP throughout). Then they claimed terms didn’t match — without specifying what exactly didn’t match. Every time I replied with more proof, they fell back on generic language about “maintaining integrity” while avoiding directly addressing my specific claim details.

The process felt deliberately obstructive. It seems like Hilton hides behind broad policy terms as a catch-all to deny valid claims. This undermines trust in both the brand and their Price Match Guarantee as a genuine offer.

For anyone considering booking directly because of this guarantee — I’d advise caution. Based on my experience, expect a frustrating back-and-forth followed by refusal, no matter how carefully you follow their policy.

I went there in 2001, 2022, food used to be great. I had dinner there a couple of times. However,I decided to pop in there on my own July 2025. This place does not provide decent food. prices are extortionate not suitable if you’re vegetarian or vegan. Drinks are great, but the food is terrible.

As we approached the Hilton Watford, we were struck by how the exterior managed to look both forgotten and vaguely apologetic — a sort of architectural shrug. Still, first impressions can be misleading, right? Walking into the reception, we were momentarily duped. Plush interiors, gleaming surfaces, and that faint scent of “we care” raised our hopes like a well-rehearsed sales pitch.

Unfortunately, the elevator doubled as a time machine — whisking us from modern luxury straight into what I can only assume was the sun. The moment we entered our room, we were greeted by a wall of heat so aggressive, it felt personal. Imagine the inside of a McDonald’s apple pie — but without the comfort of knowing there’s dessert involved.

Sleeping was, understandably, a challenge. Unless you're the sort of person who thrives in a Bikram yoga studio, spending the night marinating in your own sweat isn't ideal. Our room, a time capsule from the 1960s — complete with décor that screamed "budget cruise ship chic" — boasted none of the comforts you'd expect from a four-star hotel. No air conditioning, no fridge, and certainly no concern for the laws of thermodynamics. Apparently, the fourth star is awarded for imagination.

Morning brought with it the melodic growl of car engines being aggressively revved in the car park — a charming wake-up call for anyone who finds alarm clocks too pedestrian. Still, credit where it's due: the breakfast was surprisingly good. Genuinely. A small, warm beacon in an otherwise tepid experience. And the staff? Polite, helpful, and seemingly just as disappointed in the hotel's reality as we were — which honestly made us like them more.