Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the ease of ordering and the reliable, prompt delivery service, noting that items arrive on time and in excellent condition, even when sent as gifts. However, some people were dissatisfied with the product quality, mentioning issues like overbaked items or unbalanced flavors. A few other people also felt that the delivery was not on time, with some experiencing delays and concerns about product freshness due to these delays or the product's shelf life.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the macarons as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the macarons as delicious, well-made, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and quick... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Just like Paris

Macarons were delicious! I first discovered passionfruit and chocolate flavour macarons in Paris and fell in love with the combination so whenever I can get my hands of the same flavour I do and these did not disappoint, they tasted just like my first experience in Paris! Doesn’t taste artificial and is just like a happy dance in my mouth! They also last so much longer than other brands I’ve tried! Love them! Will be buying again.

June 19, 2023
Rated 5 out of 5 stars

Excellent macarons

Excellent macarons! ⭐️😊The communication was very friendly and efficient, kept informed at all points.👍🏻 Delivery company was on time and friendly.👍🏻 Great to hear that the foam
pellets inside the box are biodegradable, maybe this could be marked on the box. Perhaps if you are are reoccurring customer, a personal note could be free. Great speciality product, fantastic taste, would recommend! ⭐️😊⭐️

June 15, 2023
Hilton Macarons logo

Reply from Hilton Macarons

Dear Rod,

Thank you for your review, and I'm delighted that you enjoyed the macarons and that they all arrived safely and on time.

Hopefully you can still give us five stars because the white packaging pellets that we use inside our boxes are actually made from expanded GM free starch; they are not plastic (or polystyrene which is even worse!). If you still have them just put them in a sink and apply some water and you'll see that they will simply dissolve away! They do look very similar to plastic so I guess it's an easy mistake to make.

We have given a great deal of thought to both the recycling and sustainability of our packaging because macarons require so much of it and we explain this a bit on our FAQ page on packaging https://hiltonmacarons.co.uk/pages/faq.

Hope this alleviates your concerns.

Kind regards,

James

Rated 5 out of 5 stars

I’m sure it would have been a lot…

I’m sure it would have been a lot better to receive the macarons sooner, but unfortunately they were in a hot van for 2 days as our road was closed for repair. We enjoyed the first row but haven’t got around to the others, so fingers crossed - they’ve been in the refrigerator as suggested.

June 13, 2023
Rated 5 out of 5 stars

AMAZING

Delivered on time
A personal message inside the box
Beautifully packaged
And most importantly they tasted AMAZING

May 21, 2023
Rated 5 out of 5 stars

5 star service and product!

Honestly I could not praise Hilton Macarons highly enough! My whole experience with them was perfect. The webpage is clear and easy to use, the delivery extremely efficient, the packaging and personal note so thoughtful and the product is simply yummy!! And all at a reasonable price from a UK company. My daughter was so touched as she loves macarons; I will definitely be ordering again. A big thank you to Andrea and James.

May 18, 2023
Rated 5 out of 5 stars

Great service

Great service, turned up when expected.
Very friendly and personable note which is a nice touch. More importantly… amazing macarons which my wife loved. Would highly recommend. We got the rainbow pack and will be looking to try out the other flavours soon.

May 21, 2023
Rated 5 out of 5 stars

Easy to use the website and no hesitation in recommendi

Easy to use the website and, when I realised that I’d made a mistake in the ‘thank you’ message, were very helpful in putting that right. Very impressed that the card was also written by hand. Delivery was speedy and on time. Best if all my daughter was delighted and pronounced the macaroons ‘absolutely delicious’!

May 7, 2023
Rated 5 out of 5 stars

Absolutely delicious macarons

Absolutely delicious macarons! I used most of them to decorate a birthday cake and then we ate the rest - they didn’t last long at all. I’ll definitely buy them again for treats and special occasions. I’m looking forward to trying some other flavours too:)

May 7, 2023

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