Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the ease of ordering and the reliable, prompt delivery service, noting that items arrive on time and in excellent condition, even when sent as gifts. However, some people were dissatisfied with the product quality, mentioning issues like overbaked items or unbalanced flavors. A few other people also felt that the delivery was not on time, with some experiencing delays and concerns about product freshness due to these delays or the product's shelf life.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the macarons as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the macarons as delicious, well-made, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and quick... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best Macarons we've tasted!

My wife loves Macarons and has tried them all over the country (and the world!) and her feedback was that these were, hands down, the best she's tasted! I'm less of a fan normally but these had so much more flavour and substance than usual even I was a convert! A huge recommend from us & great value as well.

August 30, 2023
Rated 3 out of 5 stars

All's well that ends well

It didn't start well they had problems with their system which didn't pick up my message or the date I wanted them delivered and for some reason my emails weren't being delivered. After a few conversations it seemed to be sorted but then I had a message from the delivery company that they were about to deliver the package but not on the date that I wanted so I changed the delivery date to the correct one. It also didn't have the gift message that I had asked for so Hilton arranged for a new parcel to be sent out with the message and on the correct date free of charge. The upshot is that my sister received two parcels of macarons which she said were delicious but I could have done without the hassle.

August 2, 2023
Rated 5 out of 5 stars

Absolutely delicious

Ordered some of the fruity macarons as a treat to eat with friends. The delivery was very quick and they arrived well packaged in tip top condition. They were absolutely delicious, enjoyed by all of us, will definitely be ordering again.

July 31, 2023
Rated 5 out of 5 stars

Delightful Gift

The macarons were a gift to a friend. They were a delightful surprise to her. Arrived on time, well packed in perfect condition and tasted delicious. I would certainly use this company again.

July 21, 2023
Rated 5 out of 5 stars

Fabulous macarons

The Macarons were fabulous and helped me make a spectacular brownie and macaron tower for my grand daughter’s christening. They also tasted absolutely amazing so a win on appearance and taste!

July 23, 2023
Rated 5 out of 5 stars

Arrived on time

Arrived on time, brilliantly packaged to keep cool.
The macarons were an anniversary gift so did not sample myself!

July 15, 2023
Rated 5 out of 5 stars

Coeliac's delight

The macarons came as quickly as promised and were beautifully packaged. They were a gluten free present for my coeliac, macaron loving grandson. He was absolutely delighted with them, both for the taste and the attractiveness of the rainbow selection.

July 11, 2023

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