Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the ease of ordering and the reliable, prompt delivery service, noting that items arrive on time and in excellent condition, even when sent as gifts. However, some people were dissatisfied with the product quality, mentioning issues like overbaked items or unbalanced flavors. A few other people also felt that the delivery was not on time, with some experiencing delays and concerns about product freshness due to these delays or the product's shelf life.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the macarons as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the macarons as delicious, well-made, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and quick... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service! Excellent product. I sent to friends as a Thank You. The macaroons arrived when promised. Will definitely use this product/service again!
Thank you.

December 5, 2023
Rated 5 out of 5 stars

These really are the best Macarons

We used to live in .France and ate macarons often. However, these are in a different class. Believe me, they really are different and definitely delicious, nothing like the frequent disappointments I have bought elsewhere.

November 16, 2023
Hilton Macarons logo

Reply from Hilton Macarons

Hi Trish
That is wonderful to hear! I'm very pleased you enjoyed them so much, I'll pass the compliments on to the rest of the team.
Regards
Jamie

Rated 5 out of 5 stars

Amazing

Amazingly beautiful and delicious! It was a lovely treat for my Coeliac daughter, will definitely order again.

October 25, 2023
Rated 5 out of 5 stars

Delicious!

Delivered when they were meant to be. Delicious macaroons bought as a present for my wife - said they were the best she’d ever tasted!

October 25, 2023
Rated 5 out of 5 stars

Bought as a gift

Bought as a gift. Have had these Macarons several times, always consistent. Prompt delivery.
Living in Suffolk I like to use a local business as much as possible and first tried them at the Food and Drink Festival in Snape. Having sampled a few macarons I must say these are the best and the recipient (my son) said they were delicious!

October 30, 2023
Rated 5 out of 5 stars

Definitely recommend!

Bought these for my future mother in law and she loved them so much! And I loved the lovely handwritten note that came with them Would definitely purchase these again!

September 24, 2023
Rated 5 out of 5 stars

Bad delivery

We have purchased from Hilton several times before and once again they reacted promptly to our order. What let them down on this occasion was the delivery driver who left a temperature sensitive package by the front door, knocked once and ran! If we had been out, our order would have been ruined.

September 24, 2023
Rated 5 out of 5 stars

Best Macarons ever?

The person I bought these for (as a present) said “They were the best Macarons EVER”. They came well packaged and on time, with a personal note from the company. Lovely. Clear instructions on how to store them too. Great service and product.

September 15, 2023

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