Hinton Park Woodland Burial Ground & Funeral Directors Reviews 

138
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

All the members of staff at Hinton Woodlands were friendly, helpful and supportive throughout. Particular thanks to Rob Carey who had such care and compassion and went above and beyond to make the who... See more

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Rated 1 out of 5 stars

Absolutely terrible, surprised there’s any good reviews. Badly flooded, gardens un kept, flooding never resolved no matter how much I ask. I visit my uncle once a week which is impossible due to it be... See more

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Rated 5 out of 5 stars

Our Wonderful Mother Joyce passed away on January, 18th and she was finally buried at Hinton Park Woodland on 18th February. We cannot thank you enough for your professionalism and the care that you... See more

Company replied

Rated 5 out of 5 stars

Excellent treatment from professional and kind staff who really went the extra mile. We were given as much time as we needed and we’re not left to feel rushed or hurried at all. We spoke to 3 differen... See more

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Company details

  1. Funeral Director
  2. Cemetery
  3. Funeral Home
  4. Memorial Park

Written by the company

Hinton Park Woodland Burial Ground and Funeral Director can be found just outside of New Milton and Christchurch on the edge of the New Forest. Our woodland burial ground and funeral director is set in beautifully rural surroundings against a backdrop of established woodland, offering an attractive and peaceful setting to arrange/attend funeral services or time for reflection. Our on-site funeral director is exclusively for those having the funeral service at our woodland burial ground. Hinton Park Woodland Burial Ground and Funeral Director is managed by an experienced team, dedicated to ensuring you receive the best care, support and experience.


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3.9

Great

TrustScore 4 out of 5

138 reviews

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3.9

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(138)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Caring and professional

The staff were very kind, helpful, understanding and professional. Nothing was too much trouble which at a time when you’re grieving and having to navigate the formal processes, was much appreciated.

March 21, 2024
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Sandra,
Thank you for taking the time to leave a positive review.
We are pleased that our colleagues at Hinton were kind, helpful and understanding during this difficult period.

Kind Regards
Emma Connors​​​​
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

Disappointed and dumbfounded at lack of staff protocol

Following a recent visit to a close friend of mines burial area I decided to write a review to ensure any potential customers / purchasers are aware of the appalling conditions many of the special resting places are left in!
A close friend of mine has been buried here for a while now and each year the access to her special resting place is marred by the flooding that occurs.

Surely, the owners of woodlands should be addressing this major issue! There should be some kind of drainage implemented to allow bereaved family and friends access to their loved ones resting place!

The gardens are also unkempt and not how the brochure implied the resting place should be when customers are purchasing their plots…..

The staff lack any empathy or compassion when they remove personal belongings from loved one’s graves, without consenting with the family first! They do not respond to any queries that families raise either!!
I’m just totally disgusted and appalled as they are still trying to persuade people to buy these plots without the drainage works being completed first!!

March 20, 2024
Unprompted review
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Julie Barrow

Thank you for leaving your review highlighting the concerns you have.

Please be assured we are aware of the affected areas and as the weather improves we will be instructing for drainage and any additional repair works to take place where possible. We are very sorry our clients may be experiencing some difficulties and can assure you a solution is being investigated.

A grounds clearance has recently taken place following notice, which was put out around the grounds early December. These items have been kept to allow clients to collect if they wish to do so. We kindly ask all clients and visitors to adhere to the Terms and Conditions which can be found on our website.

Here at Hinton woodland burial ground we have a team dedicated to support any clients visiting our grounds either in person, by telephone or email. I am sorry to hear any communication made may not have been responded to. If you would like to discuss anything in more detail please contact us at burialgroundsinfo@southerncoops.co.uk where a member of our team will review and respond accordingly.

Kind Regards
Emma Connors​​​​
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

Appalled and devastated

My Grandma is buried here.
I am absolutely horrified with the flooding. Nothing has been done year after year. My Grandma has been passed 9yrs. Not a burial ground but a swamp. It is a hazard. Never seen anything like it. It is either severely over grown or severely flooded. Topped off with Sunday mother's day this year!
As police presence at the burial ground and running riot across our loved ones, as two grown men were fighting, not a staff member in sight, the office unmanned. Absolutely appalling to say the least.
Please think carefully before burying your loved ones here. I don't say this lightly. Once your loved one is buried and they've taken your money it's obvious they don't give a s***, no empathy, no sympathy and no understanding. I would have avoided this place like the plague. If only my grandad had known. On a serious note I don't know how anyone can be happy here. You can see yourself. Staff are rude with little to none or false assistance.

I second Gill Jackman Review on here

Over all incompetent management and uneducated staff.

March 10, 2024
Unprompted review
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Katie Maude

We are sorry to read your review and acknowledge the site is experiencing some challenges due to the extreme weather conditions which is under review to improve the affected areas.

We are aware of the incident which happened on Sunday 10th March 2024 (Mothers Day) and apologise to hear of the experience you had when visiting Hinton woodland burial grounds on this day.

This is currently an open police investigation, and we are unable to comment on this, however if you have any information you feel may be relevant to their investigation, please contact them on 101 and quote crime reference number 44240103970.



If you would like to discuss your concerns in more detail please contact us at burialgroundsinfo@southerncoops.co.uk providing your contact details and a member of our team will be in direct contact with.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

My husband has been buried at Hinton…

My husband has been buried at Hinton for less than a year, I am appalled by the grounds. In the summer it is over grown and in the winter I am unable to reach my husbands resting place due to flooding. I have witnessed the gardeners work, pulling plants from resting places and leaving them on the ground beside where they have been removed, grass cuttings thrown all over resting places, items removed that are to be seen in other areas of the burial ground but are not allowed on certain areas. I am all for a natural burial ground but rules must be the same throughout or not at all. I have emailed Hinton park and I am still awaiting a reply 5 months later, so I hold out no hope of this getting a better response. But these things should not be happening in a place where our loved ones are resting.

August 29, 2023
Unprompted review
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Kelly Walton,

Thank you for your review, I am very sorry to hear of your recent experience and the points you have highlighted. I am currently in the process of locating your details and aim to be in contact with you once I have received your contact details.

Kind Regards
Emma Connors​​​​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

The staff at Woodlands were friendly…

The staff at Woodlands were friendly and efficient. They responded to our requests and communications swiftly, making everything seem easy. The day itself went well without a hitch. Everybody especially praised the slides show of photographs which was perfectly timed to the music.

March 1, 2024
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Mrs Bohm

Thank you for leaving a review. We are pleased that our colleagues at Hinton Park Woodland Burial were so friendly and efficient and that the day went without a hitch.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 3 out of 5 stars

The process was difficult due to their…

The process was difficult due to their staff sickness. Things did get sorted but only when I made contact. I was disappointed with the internment. I had expected more. I didn't know what had happened to the floral arrangement as it was not on her plot or near it.

January 25, 2024
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear D Barnes,
Thank you for taking the time to leave a review.
We are sorry that there seems to have been some issues with your experience with us.
The site Manager will be in touch to discuss these further.

Kind Regards
Emma Connors​​​​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Very beautiful setting to look out to…

Very beautiful setting to look out to during the service. It was perfect from start to finish Hannah arranged the service with us and was very helpful all the way through. The gentleman on reception was very nice he helped us choose a plot also the lady who did the internment of the ashes, it was done very sensitively. Paul Tarrant the vicer was very good he read the order of service with great feeling and sensitivity. We were very happy with the service at Woodlands Burial Ground. Thank you

February 2, 2024
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Mrs Lee

Thank you for taking the time to leave a review. We are pleased that our colleagues at Hinton Woodland Burial were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

My son and myself were welcomed the…

My son and myself were welcomed the moment we entered. Things regarding the woodland burial we wanted for my husband was explained fully also any extras we might like. On the burial day everyone was very helpful. It made the sad day special for me.

January 23, 2024
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Mr Porter

Thank you for leaving a review. We are pleased that our colleagues at Hinton Park Woodland Burial were so welcoming and made a sad day special for you.

Kind regards
Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Excellent service all the way

Katie and her team were brilliant.
So professional but equally compassionate and really kind allowing us access during a holiday period to our loved one. Really a proper personal service at a very strange & emotional time for the family. Thank you

December 1, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Thank you for leaving a review. We are pleased that Katie and the team at Hinton Park were so professional and compassionate and you had a personal service during this emotional time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Brilliant and helpful staff

Everyone was so helpful, respectful and understanding.. My requests were met and the whole experience made a painful time so much easier to bear.

December 20, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Jennifer

Thank you for taking the time to leave a review. We are pleased that our colleagues at Hinton Park Woodland Burial were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Excellent service

We found Phil very helpful and informative and it was all done quick and easy and service went very well.

December 15, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Lauren

Thank you for leaving a review. We are pleased that Phil at Hinton Park Woodland Burial was so helpful and informative.

We will pass on your kind words.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Everyone was so kind to us

Everyone was so kind to us, we have unfortunately used you twice in 6 months for both my parents but everything went smoothly and without any problems.

December 12, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Mr & Mrs Hall,
Thank you for taking the time to leave a review.
We are pleased that all of our colleagues at Hinton were so kind and everything went smoothly on both occasions.

Kind Regards
Emma Connors​​​​
Head of Crematoria and Burial Grounds

Rated 3 out of 5 stars

Grossly overpriced

For an unattended cremation nearly £5k was outrageous.

November 17, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Mark Lanigan,

Thank you for taking the time to leave a review.
I'm sorry to hear that you feel the cost of our services were outrageous. I understand that the cost also included the cremation and an interment of ashes followed by a service at the venue. If you would like to discuss this further, please do not hesitate to contact us directly

Kind Regards
Emma Connors​​​​
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

Dire

Dire, isn't it. And every bad review is responded to by someone who tells the bereaved person to 'contact the team', clearly demonstrating that 'the team' is a fragmented business, always ready to put the onus of responsibility for everything back on the bereaved. I've been trying to contact them direct about burying my mum in a DIY ceremony, as we buried dad there in 2000. Nothing, Nil. No response. And guess what - I bet I get one here telling me to 'contact the team'. So you can look me up, from the email I sent you from with a proper answer to my question or you can just go on and on not listening or giving a sh* I tried the co op in, probably, July. They were both illiterate and completely unable to understand what i was saying. Terrifying.

November 4, 2023
Unprompted review
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Gill Jackman,

Thank you for leaving a review and raising your concerns, please do accept our apologies for the issues you have faced.

Could you please email burialgroundsinfo@southerncoops.co.uk
directly and one of our colleagues will pick this up as a matter of urgency.

Kind Regards
Emma Connors​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Caring and helpful staff at a time when…

Caring and helpful staff at a time when everything is difficult. Take care of everything.

October 19, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear John

Thank you for leaving a review. We are pleased that our colleagues at Hinton Park were so caring and helpful during this difficult time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

I can’t thank them enough for their…

I can’t thank them enough for their care and support. Hannah and the team were great from start to finish.

October 20, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Danny,

Thank you for taking the time to leave a review.
We are pleased that Hannah and the team were able to look after you so well.

Kind Regards
Emma Connors​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Great service

Great service. Hanna was so helpful, patient, supportive and kind. Celebrant Claire was also brilliant.

October 9, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Amy

Thank you for taking the time to leave a review. We are pleased Hanna at Hinton Park Woodland Burial was so helpful, patient and supportive.

We will pass on your kind words.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

My Husband's Funeral

We could not fault the service we had for the funeral. Everything went smoothly. All attendees expressed their appreciation. The staff were wonderfully helpful and attentive and the surroundings are so peaceful.

October 11, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Felicity

Thank you for leaving a review. We are pleased that everything went smoothly for your husband's service and that the staff at Hinton Park Woodland Burial were so helpful and attentive.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

The entire process

The entire process. All of the team were helpful and courteous at such a sad time in our lives. From the gentleman on reception desk(sorry don't know his name), Hannah, Helen and especially Louise Ryenolds- our lovely celebrant. Everyone contributed to making this a wonderful ceremony and experience for our family in order to lay our mum to rest and do her proud.

October 10, 2023
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Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Wendy

Thank you for taking the time to leave a review. We are pleased that our colleagues at Hinton Park Woodland Burial were able to offer the best care, support and experience.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

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