Hinton Park Woodland Burial Ground & Funeral Directors Reviews 

138
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

All the members of staff at Hinton Woodlands were friendly, helpful and supportive throughout. Particular thanks to Rob Carey who had such care and compassion and went above and beyond to make the who... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible, surprised there’s any good reviews. Badly flooded, gardens un kept, flooding never resolved no matter how much I ask. I visit my uncle once a week which is impossible due to it be... See more

Company replied

Rated 5 out of 5 stars

Our Wonderful Mother Joyce passed away on January, 18th and she was finally buried at Hinton Park Woodland on 18th February. We cannot thank you enough for your professionalism and the care that you... See more

Company replied

Rated 5 out of 5 stars

Excellent treatment from professional and kind staff who really went the extra mile. We were given as much time as we needed and we’re not left to feel rushed or hurried at all. We spoke to 3 differen... See more

Company replied

Company details

  1. Funeral Director
  2. Cemetery
  3. Funeral Home
  4. Memorial Park

Written by the company

Hinton Park Woodland Burial Ground and Funeral Director can be found just outside of New Milton and Christchurch on the edge of the New Forest. Our woodland burial ground and funeral director is set in beautifully rural surroundings against a backdrop of established woodland, offering an attractive and peaceful setting to arrange/attend funeral services or time for reflection. Our on-site funeral director is exclusively for those having the funeral service at our woodland burial ground. Hinton Park Woodland Burial Ground and Funeral Director is managed by an experienced team, dedicated to ensuring you receive the best care, support and experience.


Contact info

3.9

Great

TrustScore 4 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(138)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Woodland Tranquillity

Myself and my partner of 30 years were committed socialists, humanists and atheists. As Disabled People we valued and celebrated our lives together and it was very important that this was embedded in the events organised to mark Linda's death.
In her will, Linda expressed her desire to be buried in woodland and in Hampshire. As we had moved to London in 2014, this meant that a number of visits had to be organised in order to choose a site in keeping with Linda's expressed desires and known preferences.
Hinton Park was the fifth and final site we visited. Every aspect of the site (with the exception of wheelchair accessibility) was perfect. The dappled plot we chose provides tranquillity in beautiful, peaceful, natural woodland. The staff at Hinton Park were very flexible and caring, cooperating with the funeral directors in London to ensure that this emotionally charged humanist event ran seamlessly and smoothly. For example, they facilitated disabled people to act as pallbearers, including myself as a totally blind person, with other physical impairments. For me and Linda's friends Hinton Park offers a genuine, green environment where Linda can re-unite with nature. We are looking forward to visiting her plot again in early 2024 to plant a tree and some wild flower seeds.

June 23, 2023
Unprompted review
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Mike,

Thank you for taking the time to leave such a lovely and personal review.

We are pleased that the surroundings and settings at Hinton are just what you wanted and that our colleagues have been so flexible and caring. We will pass on your kind words to them.

We look forward to welcoming you back in early 2024, please do let us know if there is anything more you require or we can arrange prior to this visit.

Kind Regards
Emma Connors​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

A beautiful setting and sympathetic…

A beautiful setting and sympathetic staff.

September 6, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Thank you for leaving a review. We are pleased that you found Hinton Park to be such a beautiful setting and that our colleagues were so sympathetic.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Outstanding

Not only is Hinton Park Woodland the most beautiful peaceful resting place, the staff are amazing. They all make what is a difficult and sad time that little bit easier with their care and compassion. Nothing is too much trouble and they guide you through everything.

August 24, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Claire

Thank you for taking the time to leave a review. We are pleased that our colleagues at Hinton Park Woodland Burial were so caring and compassionate and made a difficult and sad time a little bit easier.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Kind caring compassionate from the…

Kind caring compassionate from the first meeting until the day of my husbands service.
A beautiful and fitting final resting place.

August 23, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Stephen

Thank you for taking the time to leave a review. We are pleased that our colleagues at Hinton Park Woodland Burial were so kind, caring and compassionate whilst arranging your husband's service.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

Dissatisfied with the grounds still!

Over a month gone by and although an attempt at cutting the grass around some graves others have not been. I had spoken to a Groundsman last week who said it will all be getting done. This week it’s still the same! This is a hazard, I went over and sprained my ankle the other week. It’s dangerous with the wet, long grass. As it’s so uneven on your underfoot. How long before someone has a serious accident? As a lady said today, once the coop took over it was never the same. I can’t fault the service it’s the aftercare that’s a zero. As usual the new plots are all manicured. Please don’t bother with your scripted response Claire… I’ve given up!!!! Actions speak louder than words!

September 1, 2023
Unprompted review
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Billy

Thank you for your most recent comment. Please can I ask you to contact Hinton direct providing your contact details so a member of the management team can contact you to discuss your concerns in more detail.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. The site is lovely and tranquil and the trees have grown amazingly since our first burial there 20 odd years ago.
Thoroughly recommended

August 16, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Roy

Thank you for leaving a review. We are pleased that our colleagues at Hinton Park Woodland Burial were so friendly and helpful and the site is so lovely and tranquil.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

I would like to take time to thank…Karen & Catherine xx

I would like to take time to thank Karen and Catherine for there work in placing my fathers ashes with my mother on 24/8/2023. Nothing to much trouble and also with the dignity that goes with a job like this, we wanted to change the tree, no problem. we wanted to change the date, no problem was the key word from them so i would like to thank them very very much for taking care of us along with family and friends xxx

August 24, 2023
Unprompted review
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear David

Thank you for taking the time to leave a review. We are pleased that Karen and Catherine at Hinton Woodland Burial were helpful and caring.

We will pass on your kind words.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

Utterly devastated

Utterly devastated. Last month, I bought a new memorial plaque for my daughter's grave because the original plaque had deteriorated very badly since 2006 - which I do understand happens as they are made of wood.
Today I visited her grave and the new plaque was missing, which was pretty heartbreaking. I'm sat writing this trying not to cry.
I went to the office and to cut a long story short the plaque had been removed by the staff because I did not buy it from them.
Yes, you do read the above paragraph correctly.
I followed the ethos in what the plaque was made from but they chose to remove it as I had not bought it from them. It would appear that they see us relatives simply as cash cows.
To be honest, I didn't think to go to them after so long and I genuinely don't remember what we signed back in 2006 whilst arranging her funeral and burial. To be accused of 'breaking the rules' is a farce as there are so many items within the unkempt grounds that have been there for a long time and do not fall within what is allowed to be there.
I genuinely cannot describe how it felt to see my daughters grave unmarked.
A very kind gentleman on reception gave me the plaque back and I am so grateful for that and for his empathy today.
I have returned it to her grave and if they remove it again do I upset other relatives by insisting that the 'powers that be' remove all precious non-regulated items from other graves?
No.

August 23, 2023
Unprompted review
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Amanda

Thank you for your review, I am sorry to hear of your most recent experience and how this has made you feel.

Please can you contact Hinton directly and provide your contact details so a member of the management team can contact you.

Kind regards

Emma Connors​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Amazing in every way

They were so helpful and exceeded our expectations. Katie went above and beyond , meeting us to hand over mums clothes for her to rest in , on her day off. As we live 2 hrs away from the site , it was so important that Katie kept us in the loop which she did wonderfully . Couldn’t recommend you enough and a special thank you to Katie for holding our hand through such a difficult time . Lynne
Blacklock and John Wilder

July 30, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Lynne

Thank you for leaving a review. We are pleased that Katie at Hinton Park Woodland Burial was so helpful during this difficult time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

We had a very good experience with Hinton Team

We had a very good experience with the Hinton woodland burial ground team. They made this difficult time a commemoration of a loved ones life with our individual requests met.

August 7, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Thank you for leaving a review. We are pleased that you had a good experience at Hinton Park Woodland Burial team during this difficult time.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

From start to finish it was beautifully…

From start to finish it was beautifully organised. The needed help was there on the other end of the phone and given with patience and kindness no matter what questions I asked. On the day it all went very smoothly. They were certainly the right people for such a sensitive job.

August 3, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Elizabeth

Thank you for leaving a review. We are pleased that everything at Hinton Park Woodland Burial was beautifully organised and it all went smoothly on the day.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Excellent

Every detail was dealt with sensitively by the staff, we was made to feel very comfortable, the service and the Celebrant Helen was superb, and portrayed the family memories perfectly, our most grateful thanks to all at the Woodland burial ground

July 19, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Mrs Simons

Thank you for leaving a review. We are pleased that the staff at Hinton Woodland Burial dealt with all the details sensitively and that the service was superb.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

Before and After Experience

My second attempt at submitting this review !
Unfortunately, I have 4 family members who are laid to rest or interned at Hinton Park and the family have a plot prepaid, for another family member.
The "Before" experience began nearly 4yrs ago and could not be faulted. The team were very caring and professional, worthy of 5 stars.
Regrettably, it is now, this year, the "After experience" which has upset so many, including my father and our family. Up until this time the grounds have been very well maintained and yet have still retained a woodland feel; after all any planting that loved ones wish to do, has to be in line with the rules of native plants, no problem with that. Yet, it seems acceptable for the rule makers or new owners to disregard all of the rules for their own means. No consultation, respect or even fore thought to people's feelings have been considered. A notice on a notice board is insufficient when you intend to leave the grounds to go wild, especially when it is so wild that family cannot find their loved one's plots. Yet strangely, the area in front of the main building and office is very well manicured and maintained. Surely this should be included as an advert for your
re-wilding project?
Having read through the upsetting reviews, I find it again disrespectful to use terms like "the grounds look different" this is incorrect, the grounds look abandoned. After the overgrowth has started to be cut down, it was left there like a farmer's hay field. Why not clear as you go? When family members have to take it into their own hands to clear around their family plot, so our 92yr old father, who needs to use a walker and struggles over the rough ground, can visit his wife, it is a very poor show. This is not what was paid for. The plot was chosen for its proximity and view to the lake, just as Mum wanted, that view is now nonexistent. When my sister complained about the state, the response was " tell us what plot it is and we will sort it out for you", too late we were already working on clearing the plot. Besides, everybody deserves to be treated equally, with respect and no special treatment because of a complaint. Why, when you read these ongoing reviews and replies, has no one had the decency or integrity to put their hand up and admit we got it wrong, no apologies, just excuses.
Please don't respond with your seemingly standard reply of " the grounds might look a little different"
John Hazell

May 7, 2023
Unprompted review
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear John Hazell

I am truly sorry to hear of you and your family's experience recently, and for how you have felt when visiting Hinton following its recent challenges with the grounds. The team have been working through some unexpected challenges and as a result the grounds and its appearance was significantly impacted. We acknowledge this is not it's usual condition and have taken on board any comments and concerns raised by our clients.

The grounds team and external contractors have been working on restoring the grounds, please bear with us whilst this work is completed and be assured a plan is in place to provide safe access and the presentation remains suitable at all times for our clients.

It is important to us at Hinton Woodland Burial Ground that the grounds return to its known tranquil location and continue to be a respectful resting location for our families and their loved ones, and we will continue to work towards restoring this.

If you wish to discuss this matter in further detail, please contact Hinton direct where a member of the team will be available for you.

Emma Connors​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

From the start the staff are most…

From the start the staff are most helpful, compassionate and kind.
From planning the funeral and holding the service it was all plain sailing, nothing was too much trouble.
Hana and Phill lead a good professional team.

July 5, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Kim

Thank you for leaving a review. We are pleased that Hana, Phill and the team at Hinton were so helpful, compassionate and kind.

We will pass on your kind words.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 2 out of 5 stars

Lack of communication

Although mum was buried a year ago it was only last month I finally got answers. Leading up to the funeral my sister & I rang & at times nobody got back to us,and emails went unanswered. As this is a distressing time it didn’t help with the distress it was causing us. The worst part for me was getting the final details organised less than 24 hours before mums funeral. I felt like I was being ignored.A tree was requested as per contract & it hadn’t been planted & I was told this had been overlooked & it would now be planted between November & March. I don’t feel I have will have closure until the tree is planted. Only then will I be able to say “mum rest in peace”I would like to thank the ladies who answered my questions recently although I can’t remember their names. Having said all this I could not fault the day of the funeral,the staff were caring & compassionate & although sad was a lovely service. Shame about the office side.

July 3, 2022
Unprompted review
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Thank you for taking the time to leave a review for Hinton Park, we are sorry to hear of your recent experience and would like to understand more. Please can you contact Hinton directly leaving your contact details to allow a member of the management team to contact you directly.

Kind Regards
Emma Connors​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

Extremely helpful team of funeral Directors

All preparation for burial of my husband was done extremely professional. Everything was clearly explained and ceremony was made as we wish. Very good contact with team, people with high level of empathy . Everything was done with high professionalism and dignity. I cannot be grateful enough especially to Katie for her support and understanding this such a terrible situation I find myself. Thank you .

June 28, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Thank you for taking the time to leave a review. We are pleased that Katie at our HInton branch was so supportive and understanding and the funeral was done so professionally.

We will pass on your kind words.

Kind regards
Emma Connors
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

Disgusting lack of respect

Jane Young
3 reviews·1 photo

22 minutes ago NEW-Edit
This used to be quite a beautiful, tranquil, reflective space to sit and reminisce Our dad loved to go and sit and chat to his wife and son who are both buried there. Now to our absolute horror its like a derelict scrub land!! Its long grass, in parts almost waist high grass and weeds You can't read the plates to see who the grave belongs to, and in parts where the grass has been cut to allow a sort of path, plates have been left strewn across the path How very sad is this, I don't really understand I have spoken and written to Hinton and have been assured that there are on the case. I'm afraid that is little comfort to us It should never have been left in the first place We have all paid good money for our loved ones resting place the state of the grounds shows just total disrespect How very sad !!

July 2, 2023
Unprompted review
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Mrs Young,

Thank you for taking the time to leave a review.

We are aware the grounds currently look different to usual at the moment and the team are working hard to gain back control of the presentation of the burial ground.
Whilst some areas are flourishing with wild flowers we are conscious this is not the case across all the grounds.
Please be assured we acknowledge your feedback and are working hard towards resolving this.
If you wish to speak to a member of the team please contact us by telephone or email and a member of the team will be available for you.

Emma Connors​
Head of Crematoria and Burial Grounds

Rated 1 out of 5 stars

Disgusting overgrown grounds

Personal experiences when first arranging cremations here were that if friendly and sensitive staff. Sadly this is where my positive experience ends. The maintenance of the grounds is awful. Once they have your money it seems they don’t care. I have had issues over the years which I have raised and been given feeble excuses about however nothing compares to the utter disgrace and mess of the burial grounds this week. The distress this has caused my family when we came to the rose garden to leave flowers for my grandparents is unacceptable. It was so overgrown and riddled with weeds that we were unable to find the name plaques. We do not live close by and so only visit every 3-4months and it was a mess last time. This time however I am literally speechless. It appears the company are professional up to the point they have taken your money and then don’t care. The complete lack of respect for both those who have been buried/cremated there and the families who wish to visit is nothing short of disgraceful.

June 4, 2023
Unprompted review
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Jason,

Thank you for taking the time to leave a review and some feedback.

We are sorry to hear about your experience previously and also most recently. We are aware the grounds currently look different to usual at the moment and the team are working hard to gain back control of the presentation of the burial ground.
Whilst some areas are flourishing with wild flowers we are conscious this is not the case across all the grounds.
Please be assured we acknowledge your feedback and are working hard towards resolving this.
If you wish to speak to a member of the team please contact us by telephone or email and a member of the team will be available for you.

Kind Regards
Emma Connors​
Head of Crematoria and Burial Grounds

Rated 5 out of 5 stars

A wonderful end to life.

The attention to detail and the wonderful atmosphere on the day.I have had so many family, friends and neighbours saying "It was the finest, most well balanced funeral service that they have ever attended."
Thank you so much. My late wife would have been delighted.

May 25, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Thank you for leaving a review. We are pleased that you found Hinton Park to have such a wonderful atmosphere and that your late wife would have been delighted with the service.

Kind regards
Emma Connors
Crematoria & Burial Ground Operations Manager

Rated 5 out of 5 stars

Wonderful service

Every part of my experience with Hinton was dealt with sensitively and professionally. There was never any delay in communication and nothing was ever too much trouble.

April 27, 2023
Hinton Park Woodland Burial Ground & Funeral Directors logo

Reply from Hinton Park Woodland Burial Ground & Funeral Directors

Dear Kelly

Thank you for taking the time to leave a review. We are pleased that our colleagues at Hinton Park were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look