Hireup Reviews 

906
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Incredible customer service! they really took the time to make sure I was connected with a well suited support worker - thank you

Company replied

Rated 5 out of 5 stars

I like the reminder note a day before my shift But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when p... See more

Company replied

Rated 5 out of 5 stars

My first experience with Hire up admin person was excellent as she helped me through registration and ensured I was comfortable with the app. Secondly carer Gene went out of the way during meet and gr... See more

Company replied

Rated 2 out of 5 stars

Lots of expectations from support workers, but not much help from Hireup. Some of the queries are ignored, others just copy and paste ready answers answering nothing. The pay is also low considerin... See more

Company replied

Company details

  1. Home Help Service Agency
  2. Disability Services and Support Organisation

Information provided by various external sources

Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.


Contact info

4.0

Great

TrustScore 4 out of 5

906 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(906)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great for what for what I want.

Great for what for what I want.
Too many emails claim down you send more emails then domino’s

February 22, 2023
Hireup logo

Reply from Hireup

Hi Trent, thanks for sharing your feedback about the amount of emails you're receiving. Feedback like this can help us improve the experience for all Hireup users, and we've passed directly onto our email team.

Thanks again for taking the time to share your feedback with us, and please don't hesitate to contact our team on (02) 9113 5933 or at: hello@hireup.com.au if there's anything we can support with. Thanks!

Rated 5 out of 5 stars

awesome platform!

Hireup is great at checking in on workers and ensuring our wellbeing is adequately supported. Hireup also offers an excellent app interface which is easy to use and navigate. I love receiving notifications on available jobs near me as this is very helpful and there are great resources available :) Adequate training modules are also provided, helping me feel more confident in the service I am providing.

February 13, 2023
Rated 5 out of 5 stars

Hireup team is fantastic

Hireup team is fantastic, friendly and efficient. spoke to Susanne. She was awesome. She answered my query within a couple minutes. Absolute superstar!

January 24, 2023
Rated 5 out of 5 stars

Hire Up app is easy to use.

Hire Up app is easy to use.
I find I can plan my fortnight ahead and know who ill be working with and the tasks ill be doing each shift.
The client profiles make sure I only take on the clints who live close and makes sure i only take on clients within my scope of work.
The payment system is great, I know how much ill be earing each shift and for the fortnight, it makes working out my budget a lot easier.
I get positive feed back from clints about Hire Up as they like they can pick the support worker right for them, also they like knowing how much each shift will cost them, so no hidden fees that didn't expect.

Overall Hire Up has made a defiance to clints and support workers.

January 23, 2023
Rated 5 out of 5 stars

Super Support Workers

Finding compatible, ethical, well trained people local to us. Opportunities to learn new things, exchange ideas and recharge with exercise.

January 8, 2023
Rated 5 out of 5 stars

HireUp are trustworthy and look after both workers and clients

I’ve been using HireUp for a few years. It’s great that they look after their workers and pay them superannuation etc. Billing is easy and accurate. Lots of good workers to choose from and find a good match.
I appreciate the support from HireUp’s head office staff when I’ve run into issues, they are really good.

January 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look