Hireup Reviews 

I find Hire Up great to work for. Communication is good, advice given to me by phone support amazing. I do feel very supported. The only issue I have, is I believe I should receive a higher hourly rate. I have a diploma and build great reports with my clients, I have a decent amount of training under my belt as well. I recently finished (December 2022) as an intensive therapeutic support worker earning $34/ hour in a permanent position (holiday pay, sick pay and regular roster) where I also had the benefit of salary sacrificing. What are your thoughts? Is there any opportunity for pay rise due to credentials and experience?
Another great thing about Hire Up is that there are way more jobs advertised on there, than on any other platform I currently use.
Upside to the other platforms is you can set your own hourly rate. I am currently waiting to hear from the NDIS Quality & Safeguards Commission regarding a platform trying to charge exorbitant subscription fees, I'm also pleased Hire Up don't do that.

The HireUp team as really helpful and always sort my issues promptly.

This company has got my support going very fast.
Thanks to Jasmine from the Hiring department, who initiated the process and herself did a lot of paperwork on the phone.
Being back from a total hip replacement surgery, and also dwindling of our budget with the Plan Manager, resulting in reduction of our supports when I needed them most, this help was really God sent.
We have funding in NDIS and going with Hireup I could secure some support which also was expedited by Jasmine by getting in touch with a worker who had worked with us previously, straightaway when I mentioned it to her. So we could start with supports for my adult autistic son very very fast.
She put us on to another agency, and Ash too got back to me straightaway and got a stream of job seeker applications to our Advertisement.
I have saved them and will be finding suitable ones when our new Plan begins.
This is made easy too as they are all screened by Hireup and we just have to see that we click with them. The background check is done for us.
The finance team (Belinda) did the Service Agreement as soon as I gave them the authorisation to do it for us.
The early teething problems too of the Credit team invoicing our Plan Manager but when told to invoice the Agency directly, were solved and I did not have to do anything.
I have got a sum of what has been spent in the first few days too, which is very helpful to keep up with how much we still have in balance.

The best part of Hireup is that they do all the paperwork for us which makes things so easy, esp for parents who are facing difficulties and do not have the technical or admin. understanding to do things.
Jasmine has always been available when I have any queries. It is a very large company with large volume of clientale, so appreciate the personal attention.

Thank you Hireup.

I have had to contact Hireup to get information on somethings. Staff were very professional and helpful.

I have got a few hireup support workers and have utilied their services and they have only only supported me in tasks in my home but a lot of driving support to shops or doctors and will continue to use their support. I has helped me immensely and am more than happy with the support provided. I would more than happy to advocate for your organisation. Continue on the great job to assist.

Good support team, answer questions promptly

It’s great to help people in their own homes to live their lives to their fullest.

I found the Hireup platform Easy to navigate. Workers contacted me very soon after I placed my ad for support workers. From those that contacted me I narrowed my choice down to 2 workers. I now have 1 lady with whom I am receiving support from and another lady for backup work.
I was a little concerned about how Hireup paid the workers, however, the system works well and I really like it now that I can amend required hours to suit my needs. I am very pleased with the Hireup platform and follow up support if needed.

Love being a part if the Hireup community, support worker! The company is supportive, very professional, helpful, everything so effective and easy! Thank you!!

Lots of expectations from support workers, but not much help from Hireup.
Some of the queries are ignored, others just copy and paste ready answers answering nothing.
The pay is also low considering one needs to drive to different clients and is not paid for that time and travel cost.
I don't see much of a future for this company. Already clients complain not many choices and very poor workers struggling with living expenses.

Not many jobs in the area and those that I message do not reply

Efficient booking and payment system. Responsive to worker needs. Good range of learning opportunities to enhance client support.

I really enjoyed my carer. Take me out to do what. I need

EDITED: this platform has gone down hill a lot. Too many support workers DO NOT READ JOBS & PROFILES before applying. I have very specific health needs that are clearly stated in my jobs and on my profile. I usually discuss this and double check they have read my profile thoroughly through messages before I even arrange a meet & greet. STILL too many completely ignore my needs and then try to tell me I'm wrong! Despite requesting SWs have the appropriate driver's licence MOST apply without it. Low English skills is also a huge problem. Despite stating that a very good understanding of English is essential I get SWs who are using translate on their phone to understand what I'm saying! I feel helpless, frustrated and demoralised.

(Loving the experience so far. Feel much more in control of my NDIS plan. It's great to deal directly with SWs and be able to work together with them to build supports around my needs instead of a company timetable, and knowing checks are done and SWs are being looked after too is very reassuring.
A couple of minor app issues and east coast timezone cause some frustrations but all in all a positive experience.)

Our support worker is so friendly, helpful,prompt. has great ideas for activities for us to do..

The staff I use are fantastic and the ease of it is great

My experience with HireUp is really great! I found a lot of interesting opportunities via very HireUp platform. Moreover, I like HireUp academy, where every support worker can find useful information. At this stage, I'm more than happy.

Im very happy with this service, very cleared and detailed as when I needed a help. Thank You!😊

Hireup is user-friendly, accessible, efficient and straightforward to use.