Incredible customer service! they really took the time to make sure I was connected with a well suited support worker - thank you
Company replied
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See what reviewers are saying
I like the reminder note a day before my shift But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when p... See more
Company replied
My first experience with Hire up admin person was excellent as she helped me through registration and ensured I was comfortable with the app. Secondly carer Gene went out of the way during meet and gr... See more
Company replied
Lots of expectations from support workers, but not much help from Hireup. Some of the queries are ignored, others just copy and paste ready answers answering nothing. The pay is also low considerin... See more
Company replied
Company details
Information provided by various external sources
Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.
Contact info
Ground Floor/120 Pacific Hwy, Greenwich, NSW, 2065, Sydney, Australia
- (02) 9113 5933
- hello@hireup.com.au
- hireup.com.au
4.0
Great
906 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They offer help and follow up 👏👏❤️
I like the fact hire up actually contacts us support workers and also help !! Can't say that about other companies . Yes some pay more but the support isn't there . So well done hire up !!
April 29, 2024
Reply from Hireup
Hi Tabea, thanks for leaving this lovely review! We appreciate it and are so glad to hear that you’re having a great experience with us. Please don’t hesitate to reach out if there’s anything our team can do.
All the best,
Kate
Good business and well ran
Good business and well ran. The support services i recieved were amazing. THanks
April 25, 2024
Unprompted review
Reply from Hireup
Thanks so much for your review, Tony! Glad to hear Hireup is working well for you. Please don't hesitate to reach out if there's ever anything our team can do to provide extra support.
Best wishes,
Kate
Positive experiences
Positive experiences
Having providers enables work in otherwise low demand areas.
Pay documentation is comprehensive, accurate and very useful
March 28, 2024
Reply from Hireup
Thanks so much for your review, Jessica! Glad to hear Hireup is working well for you. Please don't hesitate to reach out if there's ever anything our team can do to provide extra support.
Best wishes,
Kate
The platform is great
The platform is great. Once you are up and running everything is so easy. Once you have booked shifts payment is so easy. Finding shifts can take time.
March 27, 2024
Reply from Hireup
Great to hear you're enjoying Hireup, Sharon. Thanks for taking the time to leave us a review!
the process is quick and easy…
I think the process is quick and easy to navigate.
The only small downside is not hearing back from clients that I have sent messages to. Just a little reply would be helpful in knowing if they have received a message.
March 27, 2024
Reply from Hireup
Hi Diane, thanks so much for taking the time to write this review. So glad to hear you're finding Hireup easy to use. If you ever need further support, don't hesitate to contact us!
Allie is perfect always caring on time…
Allie is perfect always caring on time and communicates well. So happy with her service.
March 21, 2024
Reply from Hireup
Hi Jodie, so glad to hear you're having a great experience with Allie. Our team is here to help if you need any further support with anything.
Hireup made register easy
Hireup made register easy. Job description was easy to understand. The app is user friendly.
March 21, 2024
Reply from Hireup
Thanks for the review Hong!
I got 3 clients but only got left with…
I got 3 clients but only got left with one at the end.
March 19, 2024
Reply from Hireup
Thanks for the feedback Jenny! Glad you're enjoying using Hireup.
Ease of use of portal to find a…
Ease of use of portal to find a suitable carer for our daughter, as well as easy access to see what service is being provided.
The invoicing process is also very simple to follow.
March 15, 2024
Reply from Hireup
Hi Nick, thanks for writing us a review. Great to hear you've found using our platform easy and have found suitable workers! We're always available to help in any way. Chelsea
Reply from Hireup
So glad you're enjoying your experience on Hireup Rani. Please don't hesitate to reach out to our support team if you need anything in the future!
I have only been with Hireup a short…
I have only been with Hireup a short time. So far my experiences have been all positive.
March 6, 2024
Reply from Hireup
Thanks for the review Todd! We hope your positive experience with Hireup continues. The Hireup team is always here to help!
Jo is such a great person and very…
Jo is such a great person and very helpful towards fiona
March 4, 2024
Reply from Hireup
Fiona, thanks for leaving a review! Great to hear you're having great shifts with Jo.
Reply from Hireup
Thanks Habeel, glad to hear you've had a good experience with us!
Call Hireup for hired help
Hireup has an easy process to sign up, profile the customer and choose the service you need. I like the way they call up and make sure you understand the process so you can make the overall experience of getting help as painless as possible. I am happy with Hireup
and would recommend them.
January 26, 2024
Reply from Hireup
Thanks so much for the feedback Suellan! Glad to hear you're enjoying Hireup. Chelsea.
Very easy system to use
Very easy system to use. Everything is done for you, in that tax and super with workcover are paid for you. There is good follow up available if required.
February 22, 2024
Reply from Hireup
Thanks for taking the time to leave us a review Kevin! Great to hear you're enjoying your experience on Hireup.
No more to say
February 20, 2024
Unprompted review
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