Incredible customer service! they really took the time to make sure I was connected with a well suited support worker - thank you
Company replied
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See what reviewers are saying
I like the reminder note a day before my shift But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when p... See more
Company replied
My first experience with Hire up admin person was excellent as she helped me through registration and ensured I was comfortable with the app. Secondly carer Gene went out of the way during meet and gr... See more
Company replied
Lots of expectations from support workers, but not much help from Hireup. Some of the queries are ignored, others just copy and paste ready answers answering nothing. The pay is also low considerin... See more
Company replied
Company details
Information provided by various external sources
Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.
Contact info
Ground Floor/120 Pacific Hwy, Greenwich, NSW, 2065, Sydney, Australia
- (02) 9113 5933
- hello@hireup.com.au
- hireup.com.au
4.0
Great
906 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Hire up is a wonderful company that is…
Hire up is a wonderful company that is always there if you need help.
February 9, 2024
Reply from Hireup
Thanks so much for taking the time to write this feedback Dominica!
Your website is easy to navigate and…
Your website is easy to navigate and the response from the client's mother has been very positive
February 7, 2024
Reply from Hireup
Thanks Babette! Great to hear you're enjoying your experience on Hireup.
Hireup is the best support worker platform out there
There are many comparable platforms to find support workers and therapy assistants, but Hireup is the simplest to use, has a great database of highly skilled workers, and offers responsive and friendly help from back office staff.
February 7, 2024
Reply from Hireup
Thanks for the review Dominique! We appreciate the feedback and are so glad you're enjoying your experience on Hireup.
Recently started working a support…
Recently started working a support worker and happy with the Hireup platform in particular the support provided by staff all I need now is a few more clients.
Thankyou
Paul Robertson
February 6, 2024
Reply from Hireup
Hi Paul, thanks so much for taking the time to write this review! We're so glad you're enjoying your experience on Hireup so far. Chelsea
Reply from Hireup
Thanks so much for your review Natalie! Glad to hear Hireup is working well for you. Chelsea.
its reliable and flexible and I will be…
its reliable and flexible and I will be doing more when my contra t runs out at Jamberoo action park
January 24, 2024
Reply from Hireup
Thanks Dale! Appreciate your review.
I found a great helper through your company
The best thing I think is that you can set up a meet & greet first to get your perfect match! And I did! Everything is so easy to do in the app!
January 23, 2024
Reply from Hireup
Great, Tanya!
Reply from Hireup
So glad you enjoy working with Hireup Tiahnee, we'll pass your feedback on to our product team. Best, Chelsea.
Reply from Hireup
Great to hear Huong!
Overall positive experience, not much work though.
I have found hire up communication with me to be supportive helpful and professional.
The frustrating things about Hire up and the platform are, there does not seem to be as many support opportunities as hoped in my chosen area.
When responding to clients posts for support and writing short covering letters to go with response, you don’t get. Any type of responses of communication and left in the dark. Even if a client has another party managing their need requests.
Finally so much of the posts for support are for gardening or house cleaning for an hour or a vacate clean with short time frames.
I feel this support needs to firstly have more information to it and pictures so the hire upper can ascertain roughly how long it will take.
And I also feel this sort of assistance is better suited to. Platform like Airtasker and would be cheaper.
January 15, 2024
Reply from Hireup
David, thanks so much for taking the time to provide this detailed feedback. We're glad to hear you've had a positive experience overall. It's a shame to hear about the lack of opportunies in your area! We are steadily growing into new parts of Australia so hopefully there will be more work for you available soon. We'll pass the feedback about posting jobs on to our relevant internal teams. Thank you again for your feedback, all the best!
Chelesa
Reply from Hireup
Thanks for the feedback Michelle!
Great organisation to work for
Great organisation to work for. Organised, good communication.
January 10, 2024
Reply from Hireup
Thanks Michelle, so glad you enjoy working at Hireup.
It is very clear to see what…
It is very clear to see what appointments are coming up and the process if very easy.
January 7, 2024
Reply from Hireup
Great to hear this is an easy process for you Janice!
Great company
Applying for Hireup was an easy process. I really appreciate the flexibility and casual nature of the job which allows me to choose shifts that work for me.
January 1, 2024
Reply from Hireup
Thanks for your feedback KC!
Needs more clients to be more attractive to staff
Hireup Team appears to be professional and attentive. The staff i have had the pleasure of speaking to have been wonderful.
The lack of work advertised on their platform for support workers to apply for is where this is lacking.
There is no way a support worker could solely rely on this platform for a steady income.
January 3, 2024
Reply from Hireup
Hi Gillian, thanks for taking the time to provide this feedback. We're glad to hear you've had a good experience with our team. We'll pass your feedback on to our relevant internal teams, and hope you can find some more work on our platform that suits you in the meantime.
Warm regards, Chelsea
Ability to acquire more experience, through numerous trainings organised by hireup
They are equipped their employees with different kind of training
January 2, 2024
Reply from Hireup
Hi Concilia, great to hear you've enjoyed your experience with our training modules. We appreciate the feedback!
Kind Regards,
Chelsea
Everything it's easy to find people.
Everything it's easy to find people.
With the help from Hire Up
and the paperwork is a breeze.
December 19, 2023
Reply from Hireup
Thanks for the review Warren! Much appreciated.
Great company
I have found one great support worker and will be looking for another next year
I love the platform it makes it easy to book and change support for when I need it.
December 19, 2023
Reply from Hireup
Hi Natalie, thanks for leaving us such a great review! Its lovely to hear you've found a great support worker, let us know if you need any support finding another one when you start looking, we're happy to help!
Kind Regards, Chelsea
I enjoy meeting new people and look…
I enjoy meeting new people and look forward to providing all kinds of support.
It is an easy process to view and select jobs that are right for me and I times I am available.
December 16, 2023
Reply from Hireup
Hi Tania, thanks for taking the time to leave us a review! So glad to hear you're enjoying your experience on the Hireup platform.
Kind Regards, Chelsea
Understanding and support
I appreciate the understanding and support that HireUp has extended to me over an administrative issue I was having with my certificate documentation.
I am very happy with the result.
December 12, 2023
Reply from Hireup
That's great news Bronwyn, thanks for the feedback! We'll pass this on to our Community Support team.
Kind Regards, Chelsea
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