Hireup Reviews 

906
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Incredible customer service! they really took the time to make sure I was connected with a well suited support worker - thank you

Company replied

Rated 5 out of 5 stars

I like the reminder note a day before my shift But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when p... See more

Company replied

Rated 5 out of 5 stars

My first experience with Hire up admin person was excellent as she helped me through registration and ensured I was comfortable with the app. Secondly carer Gene went out of the way during meet and gr... See more

Company replied

Rated 2 out of 5 stars

Lots of expectations from support workers, but not much help from Hireup. Some of the queries are ignored, others just copy and paste ready answers answering nothing. The pay is also low considerin... See more

Company replied

Company details

  1. Home Help Service Agency
  2. Disability Services and Support Organisation

Information provided by various external sources

Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.


Contact info

4.0

Great

TrustScore 4 out of 5

906 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(906)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s just such an easy app to navigate

It’s just such an easy app to navigate. Everything is really user friendly and I haven’t had any problems.

December 12, 2023
Hireup logo

Reply from Hireup

Great to hear the Hireup app is working so well for you Bronwyn! Thanks for taking the time to leave us a review.

Rated 1 out of 5 stars

Unending barrage of unsolicited calls and emails

I had to register to be able to look at their site, and noted that I could call to find out more, and planned to do so when I was not so busy. But then the unsolicited phone calls started, followed by unsolicited emails, including asking for a rating for each unwanted contact.
Even when I booked a time for them to call me, and had been told I would be taken off the mailing list, I continued to receive emails all over the weekend, even 8pm Sunday night, asking me to book a call.
On 8/11, and 23/11 I emailed saying I was not engaging their services, and to remove me from their database and stop contacting me.
Today I received another email from them.
Their system of deluging people with unwanted contact, and not responding to requests to stop, is intrusive, insensitive, a cause of stress, and actually illegal in Australia.
I like the idea of how they connect client and worker, but am repelled by their pushy arrogance, and wanted to warn others of what will happen if they register.

December 2, 2023
Unprompted review
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Reply from Hireup

Hi Grace,

Sincere apologies that this has been your experience. We've looked into what happened with your communications and will be taking your feedback onboard to improve. Thank you for taking the time to provide valuable feedback.

Kind regards,
David

Rated 5 out of 5 stars

Our Provider Relationship Manager is Charne Ryan…

Our Provider Relationship Manager is awesome, there at a phone call and able to help with the whole process even at short notice. Best thing we did was register with Hireup for when we get stuck providing a service. Workers who have supported us have been professional and reliable.

November 29, 2023
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Reply from Hireup

Thanks so much for providing this feedback, we'll be sure to pass it onto Charne. Appreciate the time you took to write this!

Rated 5 out of 5 stars

Fantastic platform

Fantastic platform for both those seeking assistance and support, and those who want to be independent or prefer to choose their own working hours!
Makes the work/life balance very achievable and rewarding!
Absolutely on point with how extensive the sign up process is, and the checks getting verified before potential Support Workers can start working!

November 26, 2023
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Reply from Hireup

Hi Jac, we're so glad you're enjoying the flexibility of the Hireup platform, and were pleased with the signup and verification process. We appreciate your feedback!
Best, Chelsea

Rated 5 out of 5 stars

Level of professionalism and really…

Level of professionalism and really listened to my specific needs and helping me address my fears.

November 23, 2023
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Reply from Hireup

Hi Robyn, thanks for taking the time to leave this great review! We appreciate it.
As always, our team is here to help so please don't hesitate to reach out to us if you need any further support.

Rated 5 out of 5 stars

personal care

the carrers are verry friendly and very profetionals and always on time

November 20, 2023
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Reply from Hireup

Hi Charles, thanks for taking the time to leave this great review. I'm thrilled to hear that Hireup is working well for you.
If you ever need any support, please don't hesitate to reach out to our team.

Warm regards,
Lowri

Rated 4 out of 5 stars

Method of getting bookings

Method of getting bookings, approval through to payslip - very good system!

November 16, 2023
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Reply from Hireup

Hi Lynette, I'm thrilled you find Hireup so easy to use! Please don't hesitate to reach out if you need any further support.
Warm regards,
Lowri

Rated 5 out of 5 stars

It's really easy as a care support…

It's really easy as a care support worker to get a profile and apply for jobs. The app is easy to use and the training they provide is useful. I've already recommended this app to a couple of people.

November 13, 2023
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Reply from Hireup

Hi Stuart, thanks for taking the time to leave us this great review. I'm thrilled to hear that Hireup is working well for you, and that you've even recommended it!
Please don't hesitate to reach out to our team if there's ever anything you need.
Warm regards,
Lowri

Rated 5 out of 5 stars

Excellent service

The app is really easy to use. The support workers have all been great. They seem to be happy with the company also.

November 7, 2023
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Reply from Hireup

Hi Holly, thanks for taking the time to leave this lovely review! We appreciate it, and are here to help if you ever need support, or more information.

Warm regards,
Lowri

Rated 5 out of 5 stars

I am extremely happy working for…

I am extremely happy working for hireup,staff are friendly and helpful and I have a beautiful client I visit.

November 7, 2023
Hireup logo

Reply from Hireup

Hi Judith, thanks for taking the time to leave this lovely review. Our team are here to help, so please don't hesitate to reach out if you need support in future.

Warm regards,
Lowri

Rated 5 out of 5 stars

Found a great mentor and a good role…

Found a great mentor and a good role model for my son

November 1, 2023
Hireup logo

Reply from Hireup

Hi Helen,
Thanks for taking the time to leave this review. I'm thrilled to hear that you've found a great mentor on Hireup for your son.
If there's any support that you need in the future, please don't hesitate to reach out to our team. We are here to help.

Warm regards,
Lowri

Rated 5 out of 5 stars

A 5-Star Gem for Exceptional Customer Service

I'm thrilled with this company's services! They've been incredibly useful to me because I can easily get help and contact their customer service whenever I have concerns. Their approachability is a huge plus. I recently had an issue, and their customer service team resolved it promptly and efficiently. I'm giving them 5 stars without hesitation. Thanks for your outstanding support, and I look forward to continued business with you!

October 31, 2023
Hireup logo

Reply from Hireup

Hi Charmaine, thank you for taking the time to leave this glowing review. It means a lot to our team.
Please know we're here to help, so please don't hesitate to reach out if you need our support in future.
Warm regards,
Lowri

Rated 5 out of 5 stars

I like the reminder note a day before…

I like the reminder note a day before my shift
But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when putting out rubbish or collecting mail or parking. I get stopped by other residents who are you how did you get in so I would love an ID Lanyard please

October 30, 2023
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Reply from Hireup

Hi Marina,
Thanks for taking the time to leave us a great review. Unfortunately we are unable to provide physical lanyards at this time- so I would encourage you to keep your digital ID on your phone with you at all times. Alternatively, you may like to screenshot this, and print out a copy to carry with you physically.

I hope that helps.
Warm regards,
Lowri

Rated 1 out of 5 stars

Asking For Help is not available

Rang Hire Up twice for help with a situation with the hire up app. I get told it’s not our problem or don’t want to raise your concern to the appropriate team basically passing the buck. The customer service on the phone is appalling I’m asking for help and according to the hire up staff member who you’re speaking with the help is non exist and seem they don’t care either.

October 27, 2023
Hireup logo

Reply from Hireup

Hi Janelle,
I'm really sorry to hear this has been your experience with Hireup. I have flagged this with our Community Support Leadership team and someone will reach out to you to discuss this soonest.
Warm regards,
Lowri

Rated 5 out of 5 stars

Easy to use

I really like how simple and easy it is to use this platform compared to others! The team who are there to answer any questions I have are extremely helpful and they are as very fast to get back to me!

October 21, 2023
Hireup logo

Reply from Hireup

Hi Jimmy, thanks for taking the time to leave this great review! I'm thrilled to hear that Hireup is working well for you.
If you ever need support in the future, please don't hesitate to reach out to our team.

Warm regards,
Lowri

Rated 5 out of 5 stars

Quick reply to posted jobs

Quick reply to posted jobs. App is easy to use and payment options are great (I like PayPal)

October 19, 2023
Hireup logo

Reply from Hireup

Hi Steph,
Thanks for taking the time to leave this review! I'm thrilled to hear that Hireup is working well for you.

Warm regards,
Lowri

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