Incredible customer service! they really took the time to make sure I was connected with a well suited support worker - thank you
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I like the reminder note a day before my shift But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when p... See more
Company replied
My first experience with Hire up admin person was excellent as she helped me through registration and ensured I was comfortable with the app. Secondly carer Gene went out of the way during meet and gr... See more
Company replied
Lots of expectations from support workers, but not much help from Hireup. Some of the queries are ignored, others just copy and paste ready answers answering nothing. The pay is also low considerin... See more
Company replied
Company details
Information provided by various external sources
Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.
Contact info
Ground Floor/120 Pacific Hwy, Greenwich, NSW, 2065, Sydney, Australia
- (02) 9113 5933
- hello@hireup.com.au
- hireup.com.au
4.0
Great
906 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working with Hireup is responding is…
Working with Hireup is responding is very poor and sometimes the job is not clearly explained not bout todays job am saying in general may not Hireup then the people using this platform.
I have worked with some others here they call and tell you something when you go there is totally different.
October 12, 2023
Reply from Hireup
Hi Surishta,
I appreciate you taking the time to leave a review, and apologize that this has been your experience to date.
As your employer, we want to ensure that the platform is working for you and the support that is being provided is in line with what can safely be provided on Hireup. If there is ever a situation where you are being asked to do something outside of the scope of your role as a support worker, please contact our friendly community support team on 02 9113 5933 or by emailing hello@hireup.com.au. We would also be interested to understand your experiences in more detail, so please reach out to our team and we can arrange for a friendly team member to give you a call.
Warm regards,
Lowri
I have found the on-boarding efficient
I have found the on-boarding efficient, the follow-up timely and customer-service friendly and appropriate to the needs of the community that HireUp is servicing. They are also very good at the management of invoicing and payment.
October 9, 2023
Reply from Hireup
Hi Leigh, thanks for taking the time to leave this lovely review. I'm thrilled to hear that Hireup is working well for you, and you've been given timely support.
Please don't hesitate to reach out to our team if you ever need further support. Our team is here to help!
Warm regards,
Lowri
Very easy to cofirm bookings and great…
Very easy to cofirm bookings and great customer service
October 9, 2023
Reply from Hireup
Hi Lisa,
Thank you for your lovely review. If there is anything you would like to discuss with us to improve our service please contact us via email at hello@hireup.com.au or by giving us a call on 02 9113 5933.
Cheers,
Nicole
Excellent carers.
October 8, 2023
Reply from Hireup
Hi Lucia,
Thank you for taking the time to write this lovely review. We really do have great support workers in our team.
Have a great day,
Nicole
I love HireUp
I love HireUp. Such an awesomely easy set up process. There is input and help and follow up all along the way. And before you know it, you’re up and running!
The app is so easy to use. It all runs so smoothly, which is a breath of fresh air!
Jobs are easy to find, and book. The follow up payment is prompt.
The training modules are so well produced.
I can’t fault it. The whole system…
Very organised!
October 6, 2023
Reply from Hireup
Hi Zoe,
Thank you for taking the time to write such a glowing review. We are really happy to hear you find our team and the processes really easy.
Have a great day,
Nicole
I enjoy being part of hire up and give…
I enjoy being part of hire up and give the connection for work thank you to Susan
October 1, 2023
Reply from Hireup
Hi Jeanette, thanks for taking the time to write a lovely review. We are happy to hear you are happy.
Warm regards,
Nicole
Reply from Hireup
Hi Meie, Thanks for your review. I'm happy to hear everything is useful.
Warm regards,
Nicole
The hireup app is easy to use and has a…
The hireup app is easy to use and has a lot of resources available to assist the support workers.
September 27, 2023
Reply from Hireup
Hi Helen,
Thanks for your lovely review. Please reach out to us if you ever need anything.
Kind regards, Nicole
I thoroughly enjoy working with my…
I thoroughly enjoy working with my client. I'm learning so much and really enjoy the support provided (if needs be) by Hireup. I would really like to work with other participants and I hope to assist others in the near future. The online training not only informative but essential. I have never done this before, and I'm finding it incredibly rewarding. I feel that Hireup is always there should I need them.
My client is fantastic and has helped me tremendously.
September 27, 2023
Reply from Hireup
Hi Michelle, thank you for taking the time to leave this lovely reply. We're thrilled to hear that Hireup is working so well for you. If there's anything further that you need from our team, please don't hesitate to reach out.
Warm regards,
Nicole
Reply from Hireup
Hi Richard, thanks for taking the time to leave this lovely review! We appreciate it and I'm thrilled that Hireup is working well for you. Please don't hesitate to reach out if there's ever anything our team can do to provide extra support.
Warm regards,
Lowri
I appreciated getting a call from Hire…
I appreciated getting a call from Hire Up to encourage me about ways to connect with new clients. The booking to payment system seems to work really well - I don't have to chase invoices - yay!
September 1, 2023
Reply from Hireup
Hi Juliet, this is great to hear! Our team is here to help if you need any further support. Thank you for taking the time to leave this great review.
Warm regards,
Lowri
I’m very happy with Hireup
I’m very happy with Hireup . The support I get is great and there’s so many jobs on offer
September 25, 2023
Reply from Hireup
Thanks for taking the time to leave this great review Barbara. I'm thrilled to hear that Hireup is working well for you.
Warm regards,
Lowri
My support worker has made my life easier
My support worker has made my life easier and more enjoyable. Service is great from the organisation, bookings are handled efficiently and whole process is seamless
September 25, 2023
Reply from Hireup
Hi Debra, thanks for taking the time to leave this great review. I'm thrilled to hear that Hireup is working well for you.
If there's anything our team can do to help you in future, please don't hesitate to reach out.
Warm regards,
Lowri
I thought I’d have trouble finding…
I thought I’d have trouble finding someone. But, I was wrong. Kris is just perfect.
He’s such a kind caring person. And he has a lot of the same interests as my son.
September 22, 2023
Reply from Hireup
Hi Lyn, it's the success stories like these our team lives for! Thank you for sharing. I'm so glad to hear that Hireup has worked well for you, and if you ever need help searching for more workers in future, our team is here to help.
Warm regards,
Lowri
Reply from Hireup
Hi Sarah, that's great to hear! I'm thrilled to hear that Hireup has worked well for you and your son. If you ever have any feedback in future, please don't hesitate to reach out to our team.
Warm regards,
Lowri
Reply from Hireup
Hi Shengqin, thank you for taking the time to leave this great review. I'm thrilled to hear that Hireup is working well for you.
Warm regards,
Lowri
Reply from Hireup
Thanks for taking the time to leave this great review Fadi. I'm thrilled to hear that Hireup is working for you.
Warm regards,
Lowri
Hireup is a great company
I find Hireup a great company to work for very easy to get advice or support either directly through contacting their call centre/emails/portal - staff very helpful, knowledgeable and friendly. The whole process of booking with my client and approving is simple, quick and allows for any changes to be made before submitting. The downside is the lack of clients in my area Crystal Brook SA so if my current client leaves or no longer wants my assistance I'm out of a job but currently all is going well and I love the flexibility of either my client or myself accepting or declining a job directly through the portal.
September 13, 2023
Reply from Hireup
Hi Sue, thank you for taking the time to leave this great review. I'm thrilled to hear Hireup is working well for you.
I can understand your concerns regarding having limited clients in your area, however please note there are new people joining our platform every day. If there are opportunities for us to grow Hireup in your local community, please reach out to our friendly community support team via email at hello@hireup.com.au and we can chat further.
Warm regards,
Lowri
I am so happy with hire up as support
I am so happy with hire up as support worker are
September 9, 2023
Reply from Hireup
Hi Robert, thanks for taking the time to leave a review. I'm thrilled to hear that Hireup is working well for you.
If there's anything further that we can help with, or you have other feedback please reach out to our team. We're here to help!
Warm regards,
Lowri
Hireup has been very helpful
The Hireup app has been very helpful in getting work in disability support. The only issue I’ve had is with users not responded to requests or messages at all.
September 9, 2023
Reply from Hireup
Hi Kim, thank you for taking the time to leave such a lovely review! If there's anything further that you need from our team, please don't hesitate to reach out to our community support team.
Warm regards,
Lowri
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.