Hireup Reviews 

906
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Incredible customer service! they really took the time to make sure I was connected with a well suited support worker - thank you

Company replied

Rated 5 out of 5 stars

I like the reminder note a day before my shift But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when p... See more

Company replied

Rated 5 out of 5 stars

My first experience with Hire up admin person was excellent as she helped me through registration and ensured I was comfortable with the app. Secondly carer Gene went out of the way during meet and gr... See more

Company replied

Rated 2 out of 5 stars

Lots of expectations from support workers, but not much help from Hireup. Some of the queries are ignored, others just copy and paste ready answers answering nothing. The pay is also low considerin... See more

Company replied

Company details

  1. Home Help Service Agency
  2. Disability Services and Support Organisation

Information provided by various external sources

Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.


Contact info

4.0

Great

TrustScore 4 out of 5

906 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(906)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Hireup App makes working for this…

The Hireup App makes working for this company extremely easy. I can view all relevant jobs and record the jobs I have competed in minute. pay for these jobs is organised as soon as the client approves them.

September 5, 2023
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Reply from Hireup

Hi Sue, thank you for leaving a great review. I'm thrilled to hear that the Hireup platform works well for you.
Please don't hesitate to reach out if you need any support in future.
Warm regards,
Lowri

Rated 4 out of 5 stars

Great platform to seek work

Great platform to seek new and ongoing work. Hireup have great communication both electronically and over the phone.

September 3, 2023
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Reply from Hireup

Hi Sharon, thank you for taking the time to leave a review. If you have any further feedback for how we could improve, please don't hesitate to reach out to our community support team.
Warm regards,
Lowri

Rated 5 out of 5 stars

Efficient and sincere people working…

Efficient and sincere people working for hireup

August 14, 2023
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Reply from Hireup

Hi Heather, thanks for taking the time to leave this review. I'm glad the team have been efficient and effective in responding to your enquiries.

If you ever have further feedback, please don't hesitate to reach out to our team.
Warm regards,
Lowri

Rated 5 out of 5 stars

Employee feedback

I am an employee and can highly recommend Hireup to anyone wanting to work with people living with disabilities. Hireup value their employees and give recognition at employment milestones. They are supportive and very helpful with any queries you may have. I have worked at other agencies but these guys are truly the best. I've been with Hireup for 3 years

August 9, 2023
Unprompted review
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Reply from Hireup

Hi Zoe, thank you for taking the time to leave this lovely reply. We're thrilled to hear that Hireup is working so well for you. If there's anything further that you need from our team, please don't hesitate to reach out.
Warm regards,
Lowri

Rated 4 out of 5 stars

The App

The App
Help I have received from Hireup staff.

August 6, 2023
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Reply from Hireup

Hi Antony,
Thanks for taking the time to leave a review. I'm glad to hear your experience has been mostly positive with us, however we're always looking to improve. If you'd like to share further feedback with us, please feel free to reach out to the team via email at hello@hireup.com.au or by giving us a call on 02 9113 5933

Rated 5 out of 5 stars

I find Hireup very helpful

I find Hireup very helpful. The company is so good because it's simple to use and user friendly.
Thank you for providing information and resources to make my job easy.

August 5, 2023
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Reply from Hireup

Hi Marilyn, thank you for taking the time to leave this lovely review. I'm thrilled to hear Hireup is working well for you.
Warm regards,
Lowri

Rated 5 out of 5 stars

Rachel is the ultimate professional

Rachel is amenable, trustworthy and makes one feel safe in her care. She displays professional practices at the same time making one feel comfortable to be around.

August 5, 2023
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Reply from Hireup

Hi Vic, thanks for taking the time to leave this great feedback. I'm thrilled to hear that you have connected with Rachel.
Warm regards,
Lowri

Rated 5 out of 5 stars

I have been lucky enough to be able to…

I have been lucky enough to be able to provide support to young boy and his family and knowing I get support from Hire Up

August 1, 2023
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Reply from Hireup

Hi Sharon,
Thank you for taking the time to leave this great review. I'm thrilled to hear that Hireup is working well for you.

Warm regards,
Lowri

Rated 5 out of 5 stars

Friendly Information.

Always treated well.
Informed if I am better suited to a particular job.
Kept well informed by your emails.
Friendly staff if I need to ring up for information in relation to the jobs.

August 1, 2023
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Reply from Hireup

Hi Ilario,
Thanks so much for taking the time to leave this lovely review! We really appreciate it and are thrilled you're enjoying using Hireup.

Warm regards,
Lowri

Rated 5 out of 5 stars

Ease of use of site no issues thus far…

Ease of use of site no issues thus far questions answered, and available response

August 1, 2023
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Reply from Hireup

Hi Jannelle,
Thanks so much for taking the time to leave this lovely review! We really appreciate it and are thrilled you're enjoying using Hireup.

Warm regards,
Lowri

Rated 5 out of 5 stars

Great service to use

Great service to use. Team is super helpful and always willing to provide help

July 30, 2023
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Reply from Hireup

Hi Sharonna,
Thanks for your lovely review. We appreciate you taking the time to leave feedback.
If you ever have any questions in the future, please don't hesitate to reach out. Our team is here to help.

Warm regards,
Lowri

Rated 5 out of 5 stars

I have been with Hireup for a few years…

I have been with Hireup for a few years now and always thoroughly enjoy the work and how professional Hireup has always been.

July 28, 2023
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Reply from Hireup

Hi Margaret,
Thanks for your lovely review. I'm thrilled to hear that Hireup is working well for you. If you ever have any questions or further feedback, please don't hesitate to reach out to our team.

Warm regards,
Lowri

Rated 1 out of 5 stars

deplorable discriminatory against NDIS participants, supporting the expectations of vulnerable people

used to be reason now has people who lie deceive don't know what they're doing an alleged support workers 3-month hire up learning, what to lie and explode people ? very pricey for no decent standards low take advantage of people and eat their food for 10 months , stated to alleged support worker if you want to keep eating hear you have to have to start chipping not even a response from high up +I had a scammer after posting a job for once a week regarding cooking as I suffer from severe nerve pain she had spent the time agreeing to next week and I thought it was organise as it was confirmed for the next week if it was not the person would have provided a service and cooked the meals that I was meant to receive the week after as they were not cooked because that day I had a I never had the person do anything only to find out the next day the person had lied and made something about smoking as I smoke outside which is not a relevant the person was then made aware however despite not approving it the low people at hire up that can only be described as people of reprobate mind approved it against my wishes even into my own account despite no service ever been provided I even had to change plan manager cos they concluded with myplanmanager and paid it invoice when no services were provided indicating that the team at higher up support scammers and people who lie and take advantage of vulnerable people and when I lodged it for a refund as it was illegally paid as no services was provided and the lack of professionalism and general honesty is severely lacking that used to be a reasonable platform now it is just full of people that take advantage of people lie to people and use people my time with higher up I noticed multiple things disappearing however if you share anything from members of past times when you have been hurt or exploded they're quite happy to exposed you and given what I just mentioned is supported by the current creatures at higher up that buy their justification and support for such things I would warn Christians to stay away from higher up it has a lot of the type of people that seemed to have the characteristics of a reprobate minds I was actually going going to cancel NDIS as my life has been easier since I have not had to deal with the deplorable people that support such things at hire up, so they have a 3-month training they call people support workers they're able to lie deceive exploit talk about providing a service not providing one all supported by the team at hire up especially Sam indicates the characteristics of a reprobate mind as my account was closed when I alerted my plan manager once again the reason why it was not approved it was as it was no services and I was basically scammed and I know what the NDIS says about fraud however instead of following that they had suspended my account and I was happy to move on after over a year of my food being a take advantage of approximately $600 on my food being eaten by a alleged support worker did not chip in once all supported by creatures here if you know someone that is autistic please keep a close eye as orbit takes is a couple of the ledge support workers and it does not matter how despicable it is to be supported and justified by such people reasons listed below absolutely deplorable may god have mercy on what's left of what little conscience or soul they may have to support such vileness, period of time was 2022 my food got a ate for 10 months taken advantage of however that is not concerning to some creatures sorry I can't say people at hire up that a support such people and mention above the date of the other issue was January 2023 can't remember the exact date would have to look it up and there's no point so the date on this will only be a rough estimate , request to plan manager was sent by someone who is studying law for a plan manager transfer due to the illegal payment to this place only for someone to lie about services not being provided they were already alerted how hire up got onto my account and approved it believing that they can confirm shifts ,which is very shifty not a trustworthy decent place I'm sorry so much money through this place it's full of people who lie and deceive and can do take advantage because hire up don't to make sure they 40% safer hiring someone off the street that most likely has a lot more decent honest people then here now very unorganised unprofessional some people I experienced that did not have a clue what they were doing even with really basic everyday tasks some would play with their phones lacking common courtesy and decency
especially if you are a Christian who is honest and decent please and deceives for financial benefits

Hire up has demonstrated the characteristics of a reprobate mind describe Romans 1 28-32.
Supporting those who lie and use people for I'm sorry so much money was wasted here

May 1, 2023
Unprompted review
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Reply from Hireup

Hi Justin,
Thank you for taking the time to provide this feedback. I’m sorry to hear that this has been your experience.

At Hireup we have a number of policies in place to keep our community safe so that everyone is aware of their responsibilities as a member of our community. These can be found on the Hireup Help Centre on our website and include Hireup’s cancellation policy, code of conduct and expenses on shift.

We understand that Hireup isn't for everyone and appreciate you sharing your feedback with us. We're always trying to find ways to improve and would like to understand a little more about your experience and the issues you have identified above. If you'd like to contact our team on (02) 9113 5933 or at: hello@hireup.com.au we'd like to discuss this further with you.

Rated 4 out of 5 stars

Easy to understand n know what U need…

Easy to understand n know what U need to know.
My experience with this year's company good feelings and the support U get. No matter what time n day they alway response back to you. Each client I have are different just being a support worker with clearing with NDIS client. It fun cooking for client with need assistance care . U have options to help each client need in a different way it great balance U not alone.

July 24, 2023
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Reply from Hireup

Hi La,
Thank you for your lovely review of Hireup. I'm thrilled to hear the platform is working well for you.

Warm regards,
Lowri

Rated 5 out of 5 stars

Not just a cleaner

I am very happy with the support worker who comes to help me with general cleaning each week , she is so easy to communicate with and what she does is always done with a smile , lovely young lady 😊

July 20, 2023
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Reply from Hireup

Hi Kathie, thank you for your lovely review of Hireup. I'm so glad you've been able to connect with a great support worker.

Warm regards,
Lowri

Rated 4 out of 5 stars

Access

It has been easy to access learning and support. Client appointments and follow up are good.

July 18, 2023
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Reply from Hireup

Hi Paula, thanks for your lovely review. We're glad to hear you've enjoyed using Hireup.
Warm regards,
Lowri

Rated 5 out of 5 stars

Easy to use app

Easy to use app. Pay/hours run smoothly and any questions answered promptly.

July 11, 2023
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Reply from Hireup

Hi Kylie, Thank you for your feedback. I'm happy to hear everything is running smoothly for you.

Rated 5 out of 5 stars

Exceptional training and communication.

Completing the modules has given me greater confidence to be the best support worker possible. It has been great working with the App too because it is easy to use and understand. The communication aspect of working for Hireup has been excepcional. I always have the information I need before I work alongside the people I support.

July 10, 2023
Hireup logo

Reply from Hireup

Hi Nessa, thank you for taking the time to leave your feedback. It's great to hear that the training and the communication has been so well received.

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