Hisense UK Reviews 20,586

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 7,086 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the picture quality and sound of their TVs, often finding them comparable to more expensive brands and easy to set up. Reviewers also appreciate the value for money and the overall design of various appliances, including dishwashers, microwaves, and fridge freezers, noting their efficiency and quiet operation. Some users have had positive experiences with quick repairs and helpful customer service when issues arose, leading to satisfaction with their purchases. However, some people were dissatisfied with customer service, describing it as terrible, non-existent, or unhelpful, with reports of long wait times, lack of resolution, and difficulties with warranty claims. There are also concerns about product quality, with some appliances failing prematurely, having design flaws like sticky hatches or poor remote controls, or not performing as expected, such as noisy air conditioners or washing machines that leak or don't spin properly. These issues often led to frustrating experiences with repairs and replacements, with some customers resorting to purchasing new appliances from different brands.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing significant dissatisfaction due to... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction with product... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some expressing satisfaction... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing frustration and dissatisfaction.... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service, describing it as terrible,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

As a batch cooker and a buyer of frozen dog food I would have preferred more freezer than fridge space. The fridge doors don't shut smoothly so I've had to purchase plastic milk bottle tops for o... See more

Rated 3 out of 5 stars

The set up was easy great pictures sound not so have set up a sound bar ( more expense) the one big draw back FREELY absolute rubbish had I known how bad would not have purchased it is laggy disconnec... See more

Rated 3 out of 5 stars

I elected to set the 50 inch Smart TV up myself after I unpacked it. There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it. Everything goes thr... See more

Rated 4 out of 5 stars

Purchased a HV663A60UK dishwasher and, so far, it’s working well for us. Nice layout, and the cutlery tray is so much more convenient than a cutlery basket. Installation was another matter though. My... See more


Company details

  1. Electronics Manufacturer

Written by the company

For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

21K reviews

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Rated 5 out of 5 stars

Great chest freezer ideal as a 2nd…

Great chest freezer ideal as a 2nd freezer to complement the house fridge freezer ours is in the garage and we use it when the freezer compartment in the house freezer gets filled up and we keep the larger items in it joints of meat etc would recommend

September 10, 2025
Rated 4 out of 5 stars

It's a great smart looking fridge…

It's a great smart looking fridge freezer, very quiet, bright inside and easy to clean . The freezer drawers are very efficient and neat and get a lot of positive comments. I especially like the internal fridge bottom drawers - useful for egg boxes, butters, cheese, fruit etc. I feel the arrangement of shelves on the inside fridge door is poorly designed as the space for tall cartons or bottles is too limited .

June 4, 2026
Rated 1 out of 5 stars

The door on washer was broke and it

The door on washer was broke and it

took 4 weeks to send a new washer. Very bad service it also cost a lot of money because the trips to the laurdrette

June 4, 2026
Hisense UK logo

Reply from Hisense UK

Good afternoon, we are sorry to learn about the broken washer and the extended wait for a replacement. We understand the inconvenience and extra costs this caused. We are reviewing our process. We appreciate your feedback.
Kind regards,
Hisense Customer Care

Rated 5 out of 5 stars

Excellent customer service.

We had fault appear on our Hisense American style fridge freezer about 2 years after buying it, I reported the issue on the Hisense mobile app, and I was promptly contacted by customer services and they arranged for an engineer to come and take a look, it was fixed first time. Excellent customer service and with a five year manufacturer guarantee, I would recommend Hisense fridge freezers to anyone.

June 4, 2026
Rated 2 out of 5 stars

Not great

Every cooker I’ve had from Hisense has been faulty or damaged! Only reason for 2 stars are the staff that answer the phone! They atleast try to help

June 7, 2026
Hisense UK logo

Reply from Hisense UK

Good afternoon, thank you for your review. Please be informed that we reached out to you via email address you left in your account. If you need further support, please respond with the required details.
Kind regards,
Hisense Customer Care

Rated 1 out of 5 stars

The customer service/product is absolutly dreadful!

The customer service is absolutly shocking, the management are clueless and unhelpful. The Hisense product we purchased is faulty but Hisense won't help to resolve our complaint. Really disapointed with Hisense product we purchased and the lack of support from the customer service & management. I wouldnt even give it 1 star but it wouldnt let me not submit nothing.

June 1, 2026
Hisense UK logo

Reply from Hisense UK

Good afternoon Karl, we are truly sorry to hear about your frustrating experience with our product and support. Could you please share all the details with huk.service@hisense.com and put "TP review" in the subject? We will have one of our Senior Advisors assist you further if possible. Thank you.

Rated 1 out of 5 stars

Terrible customer service

I bought a TV. After about 14 months the set developed a problem with the display. The set was still within the 2 year warranty period. After numerous conversations and providing photos,the set was collected for inspection. I was then informed that the screen had been damaged and was therefore not covered by the warranty.
Clearly there was no damage when it was collected, as can be seen on the photos that I sent.I tried a number of times to explain this. Hisense did not want to know! And closed the case.
Disgusting customer service. Buyer be aware!

June 4, 2026
Rated 4 out of 5 stars

I am not a technical person and I found…

I am not a technical person and I found it very difficult to speak to your technicians I was trying to ask if I turned my TV off at the mains every night will I lose the Internet connection and I had great difficulty explaining myself to your technical staff

June 4, 2026
Rated 1 out of 5 stars

Unimpressed with dishwasher

Unimpressed with dishwasher. Leaves dirt on dishes & cutlery. Holes in cutlery basket are too small. Annoying bar on the top drawer that makes it awkward to get mugs in.

June 4, 2026
Hisense UK logo

Reply from Hisense UK

Good afternoon Harry, we are sorry to hear about your dishwasher issues. We appreciate you sharing your feedback about the cleaning performance and design. We will look into the issue.
Hisense Customer Care

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