Hisense UK Reviews 20,586

I bought an American fridge freezer, the water and ice dispenser did not work and after a couple of days the freezer light stopped working. I called Hisense and they sent an engineer who said it was a loose connection in the door. The water dispenser and light then worked, but not the ice dispenser. Another engineer came, he said it was a pipe at the back that wasn't connected and discovered that since the previous repair water had leaked out and ruined our wooden floor. He connected the pipe, but still the ice dispenser didn't work, and more water had leaked onto the floor. I called Hisense again, another engineer was dispatched but the customer service operative was not interested in the floor damage. A third engineer came with the wrong spare part, said we needed a new water pump and that one of the other engineers should have spotted that before. I called Hisense again, each time it takes at least 15 minutes to get through to an operative, he said he wasn't sure when a replacement pump would be available and wouldn't be able to find out until later in the day. Eventually he offered a replacement or refund voucher which I received the following day. I am hoping this was just an unlucky experience and that a replacement will work, as otherwise I do really like the size and design of the fridge freezer and it perfectly fits a difficult space, but who knows! So I now have to arrange a replacement myself and fix a ruined floor at my own expense. Not good at all.

A lot of TV for the money. It took a while to get used to the setup because I have been use to Samsung TVs but once I mastered that it was easy to navigate, Picture very good and the sound quality much better than I was expecting - no need for a sound bar at the moment maybe later. Well done Hisense for being able to produce a quality product at that price.

Was on hold to long and then was making things so difficult not helpful in anyway

Love my new Hisense Washer Dryer! Very easy to use and with slim depth features - fits great in my new kitchen.

Washing machine was bought from Currys they offered me an extra warranty which guarantees instant replacement should it go wrong it also had a warranty on it for a year anyway wasn’t really made Clear so I had two warranties on it. It started to leak water from the bottom because the area I live is in a small property I’ve housed it in a purpose-built what they described as a tin shed which it kind of is but I put water in there an they waited forever and ever to come out and diagnose this there was no instant replacement and then an assessor came out or whatever they called him the rudest man I’ve ever had at my front door like a dart player looking at his phone as I answered the door wouldn’t even look up. Where’s the Machine was his response? I said it’s out here he said well if he’s out here he said we won’t even cover it because it needs to be in the house it has to be kept in your house. I said I want a minute he said no it has to be kept in your house. I said I’ve got two warranties on this and he said I’m sorry I said can you just close it for a second? Haven’t even seen it. He came out to the utility area in my back garden but written off without even seeing it it was just disgusting his customer service attitude and so had having already waited two weeks plus I don’t know I can’t remember that was on the Friday maybe on the Monday I rang several what’s happening they said well there’s no replacement the warranty is invalid cause it’s not in your house,. I said it is in a purpose built goes outroom for my utilities it’s on my land and it is an our house. They looked at every excuse not to pay out on these warranties as did curries with the other warranty. It was disgraceful. I absolutely hate them. This company. I will never ever buy another product from them again I’ve only had it a few months what they could’ve done better was maybe honour those extra warranties I took out and be a bit nicer down the phone and send someone out to assess the situation he’s got some manners. It was the whole thing was it was just a crap show sorry but that’s the way it was people whoever read this do not buy anything from. HISENSE they are a bunch of hideous hideous. I can’t even find the words to be honest. I’m just so absolutely peed off of the situation. I washed my hands with it was a 500 quid and I had to go and buy another washing machine and I bought a washer dryer this time hot point better customer service all round and I don’t have to deal with absolutely hideous people down the phone or some f WIT without manners knocking at my door
And another thing I had to put up with down the phone with some customer service woman telling me like the Gestapo if I move the washing machine into my home which I just spent a fortune on renovating i wasn’t going to reconfigure my Renovation for a washing machine companythey would consider the warranty but because it had been put in a purpose-built utility room they wouldn’t consider it . just stressful. I want to use expletives but I can’t. I really hate them that company.
I cannot believe the response I’ve given below this. It is absolute B/S. The response you even try to justify what you did and we learn from our experience you learnt nothing you know what you’re doing. I reiterate to anyone reading this. DO NOT BUY ANYTHING FROM.HISENSI because quite frankly if they’re gonna respond, I would appreciate maybe we can rethink this. Maybe we can help you slightly more and not send around the rudest man I’ve ever met. It’s just a whole thing is disgusting. Have a little think his hands and maybe come back up to me with a better response.

Fantastic.. honestly it has exceeded my expectations for the price and quality

Engineer was polite, helpful and very knowledgable.

You failed to respond to my second email regarding your claim it was accidental damage. You failed to repair the damage.
I’m exceptionally disappointed in Hisense and its customer service.

Bought an induction cooker from Hisense. Within 6 months the oven stopped heating up properly. Technician out and he replaced the element, didn't fix the problem. Technician came out and "fixed the fan" as it wasn't working, fan stopped working again the next day. Technician out again to replace the fan and cooker top elements as the front left ring wasn't working properly. Oven now working however front left ring still doesn't work properly. Customer service is a NIGHTMARE to get through to. Hisense refusing a return and refund, Currys isn't getting anywhere with them and I'm left with a cooker that still isn't for for purpose. Had an email over a month ago to say a technician would be in touch with me, still no word from them. Sent them an email to say no one has been in touch and still nothing back. I would avoid buying hisense products, I definitely won't be buying from them again. I've been trying to get this problem sorted since between Christmas and new year of 2025 and it's still not sorted

Very poor customer service
No help locating a replacement part.
Terrible customer journey
Endless telephone calls that did not resolve issue.

Warranty no use - replacement parts not in stock - no dates or help tracking them down.

Very frustrating

Had to buy another washing machine by Hotpoint as Hisense machine no longer works after only 6 months!

Terribly poor all round

I was completely impressed with their professionalism and customer service.

Purchased a Hisense 65E78QTUK PRO via Amazon. Within days of delivery (29 May 2026), the unit exhibited visible screen uniformity defects (vertical banding / dirty screen effect).

The issue is not confined to test conditions. It is visible during normal viewing, particularly on uniform-content material such as football and cricket broadcasts. It is also reproducible on the internal Picture Test and greyscale diagnostic patterns.

Hisense technical support reviewed submitted evidence (photographs, internal test output, and greyscale video) and confirmed the presence of Dirty Screen Effect. The conclusion was that the display is “within factory tolerance”.

No meaningful definition of that tolerance, or how the observed uniformity defects meet it, was provided.

From a consumer perspective, this creates a disconnect: a clearly visible display non-uniformity on a new unit is being classified as acceptable performance.

Based on this experience, I do not have sufficient confidence in Hisense display quality control standards to consider future purchases.
*There is no facility to upload photo here about the product, if I could, you would be amazed that Hisense thinks the fault is acceptable.* However, a review on Amazon, with photos is on there.

Dealt with my issues, just the guarantee warranty needs too be better addressed as to what the warranty actual does and doesn’t cover!

Product was faulty from day one and it took hisense 4 months before they agreed to write it off, exchange or give me a refund.

Good support

First cooker had a vibration and noise2 engineers could not solve it Curry's supplied a new cooker up to now working fine

I was dissapointed when I first had the cooker oven didn’t work this was brand had 2wks before I cold get oven on

After a long period of waiting to get my washing machine repaired Hisense eventually sent reliable engineers who knew exactly how to check and repair my machine.
Complete opposite to my experience a year previous when Hisense sent a different engineer to fix the same fault with my machine and could not a fault.
If the the engineer in May 2025 had checked properly he would have found the fault a year earlier and I would not have had the floods I have endured during this year.
VERY WELL DONE Barry and Beau, 2 Hisense engineers who checked thoroughly and found and fixed the problem.
UNLIKE Scott who didn’t have a clue!

I spoke to someone at hisense, she said she would come back to me and that was the last I heard from her. That was a month ago.
She said I would hear from them in 2 days. I am still waiting.
I spoke to currys there not interested. The insurance company are not interested. Hisense don't seem to be interested. So i have no where else to go. I didn't get any help from customer services either.