Hisense UK Reviews 20,582

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 7,086 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the picture quality and sound of their TVs, often finding them comparable to more expensive brands and easy to set up. Reviewers also appreciate the value for money and the overall design of various appliances, including dishwashers, microwaves, and fridge freezers, noting their efficiency and quiet operation. Some users have had positive experiences with quick repairs and helpful customer service when issues arose, leading to satisfaction with their purchases. However, some people were dissatisfied with customer service, describing it as terrible, non-existent, or unhelpful, with reports of long wait times, lack of resolution, and difficulties with warranty claims. There are also concerns about product quality, with some appliances failing prematurely, having design flaws like sticky hatches or poor remote controls, or not performing as expected, such as noisy air conditioners or washing machines that leak or don't spin properly. These issues often led to frustrating experiences with repairs and replacements, with some customers resorting to purchasing new appliances from different brands.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing significant dissatisfaction due to... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction with product... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some expressing satisfaction... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing frustration and dissatisfaction.... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service, describing it as terrible,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

As a batch cooker and a buyer of frozen dog food I would have preferred more freezer than fridge space. The fridge doors don't shut smoothly so I've had to purchase plastic milk bottle tops for o... See more

Rated 3 out of 5 stars

The set up was easy great pictures sound not so have set up a sound bar ( more expense) the one big draw back FREELY absolute rubbish had I known how bad would not have purchased it is laggy disconnec... See more

Rated 3 out of 5 stars

I elected to set the 50 inch Smart TV up myself after I unpacked it. There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it. Everything goes thr... See more

Rated 4 out of 5 stars

Purchased a HV663A60UK dishwasher and, so far, it’s working well for us. Nice layout, and the cutlery tray is so much more convenient than a cutlery basket. Installation was another matter though. My... See more


Company details

  1. Electronics Manufacturer

Written by the company

For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

21K reviews

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Rated 5 out of 5 stars

EXPERIENCE

A top experience ordered freezer Sunday and it came Tuesday on time and those who come and delivered also helped with installation and were very friendly.

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

Hisense 43A6QTUK 43 Inch Smart 4K TV.

Hisense 43A6QTUK 43 Inch Smart 4K TV.
Overall very happy - price excellent, picture settings choices good.
Only drawback so far - I have not yet found the ideal sound setting. "Late night" is closest, the others are too loud on either music, speech or effects.
But still, so far, quite happy.

June 11, 2026
Unprompted review
Rated 4 out of 5 stars

A new TV at last.

There was a faulty satelite connection on my new TV but Currys swapped it immediately and now I’m delighted apart from the HDMI connection for my Sony soundbar which I haven’t managed to get fully working yet.
I could probably have sourced it more cheaply than at Currys but I’m not too worried.

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

Questionable customer service

5 call outs for the same fault which couldn't be repaired, poor customer service, refusal to be taken seriously, sudden changes in your agreements. Wouldn't recommend or buy another hisense appliance again.

April 2, 2026
Hisense UK logo

Reply from Hisense UK

Dear Simon, thank you for your review. We are truly sorry to hear of the inconvenience you have experienced with your appliance and the level of service you have received so far. We kindly ask you to email us directly at huk.service@hisense.com and provide us with your contact details and the details of the appliance, and one of our advisors will be able to support you further by chasing this internally to have the case expedited. Thank you.

Rated 1 out of 5 stars

I bought washing machine and it’s a…

I bought washing machine and it’s a total mess.
I’m asking for a refund because the machine was faulty in less than 2 weeks of purchase.
Not a good quality machine.

June 4, 2026
Hisense UK logo

Reply from Hisense UK

Good afternoon Evelyn, we are sorry to hear about the trouble with your washing machine. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Thank you.

Rated 1 out of 5 stars

Solid item that could not be house in…

Solid item that could not be house in out house and has to be kept at 10deg was not told this at time of purchase

June 4, 2026
Hisense UK logo

Reply from Hisense UK

Good afternoon Margaret, we appreciate you sharing your feedback. We are sorry to hear the information was not mentioned by the retailer prior to purchasing the appliance. Please reach out to them for further support.
Kind regards,
Hisense Customer Care

Rated 1 out of 5 stars

Hisense makes no sense

I bought my Hisense integrated fridge from Euronics in Twickenham London. It was one in stock so I took it in my car.I got someone to remove the old fridge and install the new one. but the parts to fit the kitchen unit door to the fridge were missing.This is a let property so access needs to be arranged.After a lot of to-ing and fro-ing trying to get this sorted Was told I would receive a new unit and return the old one but would need the supplier to do this. When I asked Euronics to do this I was told that because I collected the fridge my self they couldn't assist me. When I emailed Hisense to inform them of this I was told there was nothing they could do to help me????
Now I have an angry tenant and a damaged looking fridge (no kitchen unit door) and all I did was buy a Hisense replacement fridge !!! Not good customer service. Will avoid in future buyer beware.

June 4, 2026
Hisense UK logo

Reply from Hisense UK

Good afternoon Martin, we are very sorry to learn of the difficulties you encountered with the missing parts for your integrated fridge and the subsequent issues with installation and support. We understand your frustration regarding the impact on your tenant and the appearance of the appliance. Your feedback is important, and we are reviewing our processes to prevent similar situations.
Hisense Customer Care

Rated 4 out of 5 stars

Fairly easy to use

Fairly easy to use, the lady who was helping me with my issue was quite rude, as I am not very computer literate, the guidance could have been more understanding. The overall of hisense TV is excellent. Great sound and quality picture

June 4, 2026
Rated 4 out of 5 stars

Samsung stoped 13 years, giving Hisense a go.

Well our Samsung stoped after a great run of 13 years, so the desision was made and through Richer Sounds we have a Hisense 55".
this TV has a fine picture, to our non profetional eye's it appears as good as the Samsung. The only problem ( if it is one) is that we still have to use and pay for our Virgin streeming box. This is because we have got used to using pause if leaving room and other convenience apps. Here's hoping for at least another 13 years, anyway. Thank you.

June 15, 2026
Unprompted review
Rated 3 out of 5 stars

Good value but wish I'd done more research

As a batch cooker and a buyer of frozen dog food I would have preferred more freezer than fridge space.

The fridge doors don't shut smoothly so I've had to purchase plastic milk bottle tops for our glass milk bottles so milk doesn't spill everywhere everytime I shut the door. I also have to remember to wedge some taller items in so they don't fall over.

Our previous fridge/freezer had a really useful shallow drawer where you could store snacky items like cold meats, cheese, hummus etc.

June 4, 2026
Rated 1 out of 5 stars

Engineer didnt turn up for a repair (6…

Engineer didnt turn up for a repair (6 month old tumble dryer!) Id booked half a days holiday from work. repair scheduled for Friday PM between 1pm-415pm. I then got a message Friday 6pm simply stating the engineer had been rescheduled for Sat pm... Again the engineer failed to show up!? Ive had to call Hisense (1hr hold) then to speak to an external service/repair team Pacifica only to be told the earliest time appointment would be another 7 days!! as im back of the queue!!??

June 12, 2026
Unprompted review
Hisense UK logo

Reply from Hisense UK

Good afternoon Andrew, we sincerely regret the significant inconvenience and frustration caused by the repeated missed appointments for your tumble dryer repair. We understand how disruptive this has been, especially after taking time off work. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Thank you.

Rated 1 out of 5 stars

Washing machine fauty

Washing machine fauty, constant error messages. Company does not responded to emails.

June 4, 2026
Hisense UK logo

Reply from Hisense UK

Good morning Amy, we are truly sorry your washing machine is faulty and for our lack of response. Could you please share all the details with huk.service@hisense.com and we will get one of our Senior Advisors to support you further if possible? Thank you.

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