Hisense Australia Reviews 87

I bought a Hisense heat pump drier and within two months the handle for the water tank had snapped off, meaning I couldn't empty the tank when it's full. It's a super simple fix, just replace that one part and it'll be fine.

I got in touch with their customer service team on live chat and spent AN HOUR trying to explain what I needed. This was with the assistance of photos and everything too. They take about 10 minutes in between each message. Finally it's all sorted and they tell me they'll send out the bit I need.

After a week, the bit had not come. I got back in touch to check what the issue was and it turns out they just plain forgot to send it. So I spend ANOTHER HOUR (honestly wish I'd kept screenshots of the chat because it was ridiculous) trying to sort it out again. Finally get there, it's going to get sent out.

Wait another week, and a part comes.

...it's the wrong part.

I'm pretty livid at this point, mostly because it'd been weeks since I'd been able to do laundry. I get back in touch with them and the same customer service agent I'd been talking to the whole time palmed me off to their spare parts team, who were even less responsive than them!

After a few days of sending an email to that team and not getting a response I got back in touch with the customer service agent I'd been talking to asking what had happened. She said she went and talked to the Spare Parts team and they were looking at the email now. My email client has a feature where you can see if someone has opened an email from you, they hadn't, she lied.

Over the weekend I finally had to give up and go to a laundromat with PILES of laundry. The wash ended up costing me $127 in total, which I really can't afford at this point.

Altogether a terrible experience, which really could've been avoided just by sending me the right part.

I would like Hisense to take this seriously, hurry up and send me the right part, and reimburse me for the laundromat.

The first and last time I will ever buy this brand.
Customer service does not exist. There is never any agents available to talk to or have live chat with.
TV is rubbish. From the very start the voice went one direction and the lips another. 4 attempts to correct and still have the same issue.
Avoid this brand at all costs

I've bought two Hisense products in the last 6 months, a washing machine and a heatpump dryer. I also registered these products on the Hisense website and received a confirmation email from Hisense both times.
So yesterday the heatpump dryer threw an error, and the user manual states to call up support.
I call the number and get Alfie who helpfully tells me that my mobile number, which I registered the products under, cannot be found on their system.
So I ask him to search ANY other information linked to my registered products such as name or date of birth, he tells me its not possible, he can only search mobile number.
Of course, this is a lie, he has lied to me. Why? Who knows at this point.
After pushing him further, he finally admits he can search for my surname, but then he lies further and says he can ONLY search my surname.
Why are you continuing to lie Alfie?
So he apparently searches my surname and says it returns over 50 results and he says its easier if we create a NEW file for me, which will involve me providing all of the information I've already provided when I registered my products.
I refuse this, because I know my file is already on the system and my two products have already been added.
I then push further and say well if you can search mobile number and surname, then why can't you search first name etc. and he lies and says its not possible.
So I say to Hisense Australia, you need to improve your customer service management and specifically with Alfie, you definitely need to coach them NOT to LIE to the customers.

The worst company to buy from I will never ever recommend or buy Hisense again. My washing mat home has been broke for three months and they have still done nothing. With empty promises of call backs, updates and compensation for this time of having to use laundrettes while the team at Hisense do nothing. Disgusting service I hope more people realise.

Purchased a Hisense TV on July 23. 21/01/2024 I switched the TV on and it looked like the screen cracked, when switched off there was no crack. After numerous telephone calls and emails to Hisense, we have been advised that this was not under warranty due to physical force. We asked for a technician to come out to do a proper assessment because there is no explanation on how this could have happened and told Hisense we are willing to pay for the call-out fee as well. They phoned us back a couple of days later telling us again due to evidence they won't come out because it was damaged by us. We then told them to please quote us to fix the TV because the TV is not even 7 months old yet. We got a call back saying they couldn't repair the TV due to them not having any parts for that model. How frustrating is it to spend so much money on an item that does not even last a year?

Absolutely disgusting customer service.
They sold us a faulty tv at almost exactly two years ago.
The screen just went black but the sound still works.
I took them weeks to send someone (third pary) out to assess the tv and confirm that it is faulty to then say to us that they don't make that size tvs and more and we'll need to get a smaller one.
Such rude customer service in
Hisense. Very very disappointed in the brand.
If I could give 0 stars I would

The TV dropped the Foxtel app. I rang customer service. They said there were some TVs that the latest electronic upgrade did not work properly for. So they sent me a link via email, to upload to a USB, then I had to stick the USB in the TV and manually upload the upgrade. That did not work. A factory re set was suggested. That did not work. Many other attempts from cust service people talking me through many other fix options has not worked. I put up with no foxtel app for some months, and then it appeared again, but did not work well at all, sometimes not at all. I rang again, only to get a young person on the phone who had to keep putting me on hold while they asked for advice at their end. After mucking around with her giving me instructions over the phone and me at the TV with remote in hand, she finally said that since nothing was working, she asked me to do the factory re set. I explained that this did not work before, and she explained its part of the process, but I would have to manually re log into all of my accounts again which is a HUGE pain the ass because I need to do that via my laptop not via the phone. So reluctantly I did as she asked, and then she explained that she cannot stay on the phone, but if I have trouble to call back. So I had trouble alright! Now the TV has nothing on it, except a blank screen. No apps no nothing, and when I rang back three times, I keep getting an auto voice message saying that they are closed due to technical difficulties. Its now only 4pm and they are open till 7pm. So what now? Evil loop that I am in. NEVER EVER will I pay for this crap again. NEVER!
Adding on 4 days later - I have had no tv and not been able to contact Hisense from Tuesday to Friday despite many calls and following prompts for a call back. Friday tried again and got a call back. The person was kind and tried to help with more fixes. This time the TV turned on and showed connection to the router via Ethernet cable. It never picked up the wifi since moving into this house despite an expensive new router (not foxtel router which I am told Hisense have trouble with) router being approx 6 metres away. The Samsung picks up the wifi fine and its further away. So I've had to buy and run Ethernet cable which is a constant trip hazard. So after a few more attempts at re trying things that have been tried, the customer service person booked a technician to come to house. I was told.to expect a call over the next one two working days to organise a time. Now I'll see what happens and keep this review updated.

My laser TV unit came back from repair with scratches and other faults and the customer relation team is blaming me for that and refusing to replace and or refund. This is so wrong. they don't even have the proper service centre. they are using third party contractor to repair your item and these contractor does not handle your items with care. I'm very disappointed and now I left with no choice, so I have now raised the case with Consumer Affair Victoria.

I would give zero if it was an option. Worst company to deal with, they will quote spare parts are in stock then immediate send them an order for it and one WEEK later, after sending them to emails EVERY day to send me a payment link I get a reply that it’s 4-6 weeks and I have to contact them again after 4-6 weeks to place the order???
Absolute joke! Try calling them- automatic answer saying no one is available and hangs up the call.

Needed to upgrade my TV at the end of last year. Decided to buy a Hisense 55inch Smart TV LED 4K U6KAU given the price and picture quality. Slight lagging when changing between apps otherwise it has been pretty good. It’s been just over couple of months since I’ve had it, and so far it’s been pretty good. No complaints from me.

DO NOT BUY A HISENSE!!

incredibly u professional service!

We’ve been without a TV for over a month, they’ve been dragging the process out. From technician to repairer and in the end neither could get it fixed or replaced. Offered a refund but asked the client to go out of the way and pick up the faulty tv from the repairer (who took it and couldn’t return to customer after 2 weeks) this was absolutely a joke!!

WORST EXPERIENCE, ground-breaking low-standard customer service you can ever have in Australia.
Left work earlier twice to stand by the broken fridge in order to answer questions from customer support. The first time waited on the phone for 1 hour and 2nd time 2 hours no agent answered. The 3rd time, I try to ask the agent to call the person who is available by the fridge, was refused and hung up on me.
Despite poor quality of products, the customer support is shocking awful

I have had to deal with this company for the past 3 months and they are the worst ever. My TV is faulty and after many many rude conversations with and even emails I was finally going to get a replacement but they didnt want to provide a new warranty I just had to keep the same warranty from the old TV which is wrong in so many ways. I was told well if we gabe everyone new warranty's for their fauly products it would just go round in circles...i was mind blown they just told me that their products are crap and they dont want to give me a new warranty with the new TV they were trying to give me cause its just guna break and if I had a new warranty they would have to replace again. I even spoke to JB HI FI and they were like how is that legal.... In the end I returned it to Jb hi fi so I could get a new warranty.

Appalling outfit to deal with. At our Australian home we bought a 65 inch TV which seemed good for a couple months then the screen failed. Customer service people tell you anything that will get you off the phone. Took a couple weeks to get to the point of replacement for what was obviously a failed unit. Told them we wanted a refund rather than replacement. They told us they don't do refunds despite it being an express term in their warranty and consistent with consumer law. When they lost that argument they basically dropped us like a stone. They tell you lies. Bad bad company.

Customer service has a phone contact for Saturdays but was un attended when I called. After being on hold for 6 minutes I was given the option of a call back and was told I would not loose my place in the queue. That was oven an hour ago and still no call back. One star for being open on Saturday one star for call back option. Minus 1 star for not calling back minus one star for the difficulty in registering the product online minus one star for the frustration

I decided to stick the Hisense brand when purchasing a new 55" Hisense ULED TV as I already own the 65" ULED Hisense. Both TV's deliver high quality visuals and good sound quality. Matched with my Yamaha sound bar, I can use the TV remote for all devices connected to the TV because of the bluetooth connection. Setup is easy but not clear as to why you would want to setup a Vidaa account. Apparently it gives you more capabilities in relation to apps. Would definitely recommend buying the 55" and 65"Hisense for the best price. The only negative aspect is the length of the 55" Hisense tv power cord being too short, probably about 14 inches or 35.5 cm shorter than my previous 55" Hisense which is still in use.

On Thursday 2nd July 2020 I spoke to somebody on the phone and I told them the Hisense 43N6 43” 4K UHD TV had vertical lines from top to bottom. On Saturday 4th July 2020 somebody from Hisense picked up the TV in the afternoon. On Tuesday 8th July 2020 they couldn't fix the Hisense 43N6 (43") because the mainboard had died so they replaced it with a Hisense 55R5 55" 4K UHD TV for $370 since they didn't have any more of the other one in stock, which was extremely nice of them to do that for me. On Thursday 9th July 2020 somebody from Hisense dropped it off for me in the afternoon.

Poor customer service
Nobody would call you back when requesting a callback. Absolutely disgusted with the way the customer service operates for Hisense.

****WARNING**** DO NOT BUY HISENSE 75 INCH TV.
I only had mine for 1 month until it turned itself off. rang the 1800 number, finally got onto someone, they did a factory reset, it worked for a few hours then it turned off again. it was past 7pm so couldnt call for assistance agsain, couldnt even watch my TV that night, next day rang again and they advised they would get a technician to call, well its been 3 days now and still no technician, i called them 5 times, also sent an email to the CRT department and finally i had someone call me from tech company ,she asked if i coud send them a video of the issue , to which i did. i sent an email to there customer relations department asking for a refund, they replied stating we have to have a techician look at it first. it is now 5 days without a tv and no technician, im totally disgusted with there customer service, thats right what customer service, they purely dont care about there customers.
i will not be buying another hisense product or purchasing anything from Good Guys ever again. i will be telling everyone i know not to buy a hisense product.
5 days no TV. no help,
I ask the CEO at Hisense, what would you do if this happened to you? is this fair , right??? shame on you

How on earth do you contact anyone through the main Hisense Customer Support number 1 800 447 367
I have called the number on multiple occasions in order to obtain assistance, yet all I get is a voice recording stating that there ARE NO AGENTS AVAILABLE.
What sort of Customer service is this for a such a HUGE COMPANY?