Hismith Reviews 

240
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I made an order and changed my mind the next day. Customer Service was willing to work with me to update the order to cancel what was being prepped for delivery and order what id wanted. Process was s... See more

Rated 5 out of 5 stars

Extremely lovely service and ultra fast delivery (within UK). Paid on Monday and had my order on Thursday morning through the free shipping option! Great service even after sales. With all the discoun... See more

Rated 5 out of 5 stars

Great products! And my machine hasn't broken or gone up in smoke like the user's experience buying machines fro amazon. Overall I'd say these products work well and are well made. This was a gre... See more

Rated 5 out of 5 stars

Customer service is fantastic. I accidentally ordered the wrong attachment with my machine and they caught it and sent me the correct one instead before I even realized what I had done. Quality of the... See more

Company details

  1. Sex Toy Store

Information provided by various external sources

Hismith is a sex toy company manufacturing original sex machines and related accessories. Since the company was founded in 2010, we have been committed to providing products and services that exceed customer expectations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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4.9

All reviews

(240)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hismith

so happy with my Hismith sex machines they are top quality as are all there accessories to go with them u wont be dissapointed with your purchase.

May 24, 2021
Unprompted review
Hismith logo

Reply from Hismith

Thank you for your wonderful review, it's much appreciated.
Kind regards
Sophia

Rated 4 out of 5 stars

OMG!! And then some...

I love this machine, all the power or slow sensual you could want. The adapters make it easy to attach all my toys for endless fun. Took a minute to figure out assembly. Tear down and storage a breeze. Thank you HISMITH!!

May 14, 2021
Unprompted review
Hismith logo

Reply from Hismith

Thank you for your wonderful review, it's much appreciated.
Kind regards
Sophia

Rated 5 out of 5 stars

Great Product and Even Better Customer Service

Bought the Premium Sex Machine with the Internet connectivity. I had problems connecting between my mobile and the machine. I reached out to Hismith customer service and they got back to me within a day. They gave me clear directions on how to fix the issue. Great product runs smoothly.

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

Quality everything! So happy!

Customer service is fantastic. I accidentally ordered the wrong attachment with my machine and they caught it and sent me the correct one instead before I even realized what I had done. Quality of the machine and attachments are high. It’s quieter than most of my little handheld/battery operated toys which was a pleasant surprise. Shipping was good too, only took about a week or so. Very happy with everything!

April 21, 2021
Unprompted review
Rated 4 out of 5 stars

Great customer service!!

I would give 5 stars but only reason I’m not is because I was unsatisfied with the mini capsule sex machine. However I would like to give customer service 5 stars! The lady who helped me always responded immediately and always helped with all my questions and concerns. I am very happy and satisfied with the service I received and the outcome of the problem in which was resolved.
I’m really looking forward to receiving my new product the Pro Traveler & hope there’s more satisfaction then the last product I received.
I will update my review once i receive and have tried out the Pro traveler.

I want to thank customer service again for all her help and making things right for me! It’s very much appreciated!

April 7, 2021
Unprompted review
Rated 2 out of 5 stars

i am not able to input the HISMITH APP…

i am not able to input the HISMITH APP on my I phone , the suction cup mount keeps letting go on the HISMITH UNIT and I ordered two attachments later from HISMITH and one was a remote controled vibrating and extending dildo and the dildo you sent me with the remote is not even made to be used with a remote so it does not work and the suction cup on this item also lets go after a few minutes no matter what I try to make it stay on your disc I will try to contact you again about these issues and have a good safe day,Bob.

April 3, 2021
Hismith logo

Reply from Hismith

Dear customer,

Sorry for the problems. We have sent you an email. Please replied with your order ID and more details of the problems. The customer service will solve it properly.

Best regards,
Hismith

Rated 1 out of 5 stars

no parcel arrived at home

hello
i didnt receive the parcel yet!

April 3, 2021
Hismith logo

Reply from Hismith

Dear customer,

Sorry for the inconvenience. However I noticed that the parcel has arrived in the normal time frame so there is no delay. And we have already sent you the tracking number on 24th March. We contact the local courier if you have not received the parcel.

Best regards,
Hismith Team

Rated 5 out of 5 stars

Excellent product and good customer service

I ordered a sex machine recently and it all worked perfectly. Delivery was from China to the UK and only took a week or two. However, it didn’t arrive with the suction cup attachment I’d ordered. I reached out to support and a very helpful Sophia was able to get it sorted out for me! The only issue I have now is I wish I’d ordered the app controlled version rather than the physical dial remote, but that’s my own fault and not anyone else’s.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

High quality products, nice customer service

The products are very high quality, both the mechanical parts and attachments. I couldn't be much happier with them. Also the customer service has been nice. The delivery took about two weeks from China. I will be certainly buying from them again.

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with recent service

Very happy with recent service. Ordered a new attachment for the machine, and it arrived very quickly, discretely and safely packaged, and with an extra gift, which was very kind.

November 30, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - item was as promised - took about 2 weeks to arrive which wasn’t bad considering it was coming from China. Would buy from this company again.

November 23, 2020
Rated 2 out of 5 stars
Hismith logo

Reply from Hismith

Dear customer,

We are very sorry for the delayed shipping. I have checked your order and found it has been delivered. Please contact local courier Royal Mail if you have not got it.


Best regards,
Hismith Team

Rated 2 out of 5 stars

Not UK stock, Chinese dropshift!!!!

No mention that the items would take so long and will come direct from China. I thought this was a UK shop with UK stock. Its just another Chinese drop-shift site, with slow international delivery to the UK.

November 8, 2020
Hismith logo

Reply from Hismith

Dear customer,

We are very sorry for the delayed shipping. When the item is out of stock we will send it from China but there is no taxes or delays.

Best regards,
Hismith Team

Rated 5 out of 5 stars

Fast shipping and great service

The customer service I’ve received from Hismith has been top notch. From the beginning of my order until the product arrived at my doorstep, any questions I’ve had were promptly answered.
I’m in the US, so my item was shipped by their Amazon Flagship store. I received everything I ordered in 4 days.
The item is exactly as described and is a powerhouse. My machine is the Tip Activated Machine, is heavy duty, comes with a stand and bag for storage. I will definitely buy from this company again.

November 5, 2020
Unprompted review

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