Hive Pharmacy Reviews 358

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

We have just bought the FFP3 cup mask with valve which came heavily recommended by a friend. Having tried it on it is very secure and comfortable and looks as though it will extremely efficient.... See more

Company replied

Rated 5 out of 5 stars

The pharmacists at Hive are wonderful..... They have helped me so much to obtain the drug Buproprion, which hasnt been available since Dec 2022. Inspite of numerous issues in obtaining the correct... See more

Rated 5 out of 5 stars

I recently had a great experience at Hive Pharmacy. I went in to pick up a prescription and was genuinely impressed by how friendly and helpful Kartik was. The pharmacist took the time to explain... See more

Rated 5 out of 5 stars

Excellent customer service. There was a lovely gentleman on the phone who gave me a call to double check my order and provide a more detailed explanation about the situation which I really appreciated... See more

Company details

  1. Pharmacy

Written by the company

Providing services locally around Staines and nationally


Contact info

4.2

Great

TrustScore 4 out of 5

358 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have been using the hive in all the…

I have been using the hive in all the 19yrs I have lived here, they have always been very friendly and efficient but I must say over the last year with the pandemic they have been amazing,patient and always have a smile on their faces.

May 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. There was a lovely gentleman on the phone who gave me a call to double check my order and provide a more detailed explanation about the situation which I really appreciated since I had been searching for answers on google. I'm glad my mind was put at ease and I received the medicine the following day so a speedy service aswell. Thankyou for your great work and compassion.

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

First class friendly service

Since moving to the Hive from another pharmacy we have been very happy with the excellent, efficient and friendly service they have provided. Using the NHS app. to order repeat prescriptions and receiving text from the Hive when items are available has been a massive improvement. Add ease of parking and it’s perfect.

April 7, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Yes Mike, you're using the NHS app and receiving an efficient service. Thats what we like to hear!

Rated 5 out of 5 stars

Excellent service

Really good service. Kept me updated with regards to stock availability and delivery.

April 1, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Thank you Sanz

Rated 5 out of 5 stars

Can't I award 10 stars?

I really can't rate Hive Pharmacy highly enough- as you can tell from my title. Having had many months of anxiety, never knowing if my medication, which I had ordered locally, would arrive or not, once I approached Hive I was confident that my stress levels would decrease- and I was right! I know that the medication I am on, not prescribed too often these days, is one that is more difficult to source, and yet the service provided by Hive was excellent- within 3 days of posting my prescription to them, the tablets were in my hand!
In addition, all prior contact with Hive was excellent. Procedures were explained in detail and documents were forwarded to explain things in full. Everything was very clear. It is not often that you come across somewhere so customer focused in terms of care, concern and support. I am very impressed and will continue to use Hive for all future prescriptions.

March 31, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Wow, Sarah. Thanks for taking the time to write such a wonderful and detailed review. We're mega happy that we could supply your vital medication when other pharmacies struggled. Best wishes

Rated 5 out of 5 stars

I have dealt with this pharmacy on a…

I have dealt with this pharmacy on a regular basis for at least 10 years. They are efficient, helpful and very friendly. I would have no hesitancy in recommending them.

March 28, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Thanks for your loyalty and support, greatly appreciated.

Rated 5 out of 5 stars

I found hive Pharmacy on line as I was…

I found hive Pharmacy on line as I was unable to get my medication from my GP surgery and I have been struggling for over a year I called and they had my requirements in stock I sent prescription from my GP to hive and they promptly posted to me I have used hive Pharmacy now on several occasions lovely people to deal with thank you hive and stay safe x

March 21, 2021
Unprompted review
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Reply from Hive Pharmacy

Thank you for your lovely review Graham, your support is greatly appreciated.

Rated 5 out of 5 stars

I was able to get my medication here…

I was able to get my medication here after finding this pharmacy online that I have been unable to get from my own GP. They are very friendly and helpful on the phone and true to their word ,my medication arrived when they said it would. I am so grateful to them as I haven't been able to get my prescription due to unavailability for nearly a year, I which I'd found them sooner.

March 16, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

We're really happy we could supply your vital medication when others couldn't.

Rated 5 out of 5 stars

Excellent service

Excellent service. I've been a customer for a long time.

March 12, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Thank you for your support Julie

Rated 5 out of 5 stars

The customer service is great and so…

The customer service is great and so helpful. I had problem with the delivery and I contacted the customer service and their were so kind and helpful. definitely I'll keep shopping with Hive pharmacy.

March 11, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Thanks for your support Hend!

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
Unfortunately there was an issue with Royal Mail delivering the order and it was returned to Hive, they immediately issued a refund so I could place the order again

March 9, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Glad it was sorted and thanks for the review Jess!

Rated 5 out of 5 stars

Brilliant pharmacy..

Brilliant pharmacy... helpful and easy to deal with. Definitely recommend using as regular chemist

February 26, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Many thanks Linda

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