Hive Pharmacy Reviews 358

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have just bought the FFP3 cup mask with valve which came heavily recommended by a friend. Having tried it on it is very secure and comfortable and looks as though it will extremely efficient.... See more

Company replied

Rated 5 out of 5 stars

The pharmacists at Hive are wonderful..... They have helped me so much to obtain the drug Buproprion, which hasnt been available since Dec 2022. Inspite of numerous issues in obtaining the correct... See more

Rated 5 out of 5 stars

I recently had a great experience at Hive Pharmacy. I went in to pick up a prescription and was genuinely impressed by how friendly and helpful Kartik was. The pharmacist took the time to explain... See more

Rated 5 out of 5 stars

Excellent customer service. There was a lovely gentleman on the phone who gave me a call to double check my order and provide a more detailed explanation about the situation which I really appreciated... See more

Company details

  1. Pharmacy

Written by the company

Providing services locally around Staines and nationally


Contact info

4.2

Great

TrustScore 4 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service! Ordered yesterday afternoon and it was delivered today!!
I will definately buy from Hive again and have already recommended them!!

February 18, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Thanks Annie for your review and your support. We aim for next day delivery every time and are pleased to see you got yours swiftly.

Rated 5 out of 5 stars

Great service

Great service, questions via email answered very quickly, fast delivery.

February 18, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Yes! We know that customers love fast responses, that's why we aim to do so.

Rated 5 out of 5 stars

Good responsive service from Hive and a…

Good responsive service from Hive and a sense of humour an added bonus!

Royal Mail were not delivering when they said they would so confusing.

However arrived eventually.

February 11, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Thanks Christine, great doing business with you. What's life without some humour!

Rated 5 out of 5 stars

“Wonderful Helpful Customer Services”

Having purchased previously from Hive Pharmacy I tried to purchase 4 Aviro GT face masks. Unfortunately when I attempted to check out my basket I was unable to complete my order because Northern Ireland was no longer a region delivered to.
I sent an email to Hive Pharmacy questioning this, I explained that I was a parent with 2 children suffering from cystic fibrosis deemed clinically high risk to COVID-19 and that the masks would be of great benefit to our family.
Sach (employee) replied with an email
“ I want to help”, he demonstrated genuine compassion and sympathy with my situation which was quickly followed up by a wonderful example of the best kind of customer services.
Sach kept me informed with emails and I was able to place my order for the masks.
I am touched by Sach’s willingness to help me, he in my opinion an asset to Hive Pharmacy. Thank you Sach, you have been wonderful.

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic little pharmacy

Fantastic little pharmacy.
The staff are always friendly, the pharmacist is always approachable, willing to listen and to help.

February 5, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Thank you Jenna

Rated 5 out of 5 stars

very helpful

Very very helpful on the phone and really went out of their way for me. Very grateful

February 2, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Cheers Lee

Rated 5 out of 5 stars

The Hive continue to amaze.

The staff at the Hive always go out of their way to help out. Especially now, when we can't get the same access to our GPs or other healthcare providers due to Covid, this is more important than one could have previously imagined. I don't know how they do it, but they take the time to know and treat each and every one of their customers like patients, with the one to one service of a small town chemist, but the efficiency of a big city private practice. I hope I'm not just that horrible awkward customer, but if they bend over backwards to help everyone else like they do to help me when I'm in a bad way and need helping, well, they really deserve some recognition.

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

Happy

Happy, friendly, speedy service, thank you.

February 1, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Thank you Stacey

Rated 4 out of 5 stars

A bit pricy

PPE overpriced, quality does not justify the higher price compared to other manufacturers.

January 23, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

Hello,
Sorry you feel this way. We are here to help, as such the FFP2 masks we offer are sold at the lowest price we can, as we see it as an essential item. £45 for 20 Bsi Certified FFP2 masks is a good price for this quality. Moreover, the quality is second to none. BSI are a world-leading certification body.

Rated 5 out of 5 stars

Love to use all services in Hive

Love to use all services in Hive. All staff are friendly and helpful nothing seems to be too much trouble. So handy to have flu vaccine in local shop and always feel safe and protected. Cleanliness is 100%. It’s like a little shop with a big heart.

January 18, 2021
Unprompted review
Hive Pharmacy logo

Reply from Hive Pharmacy

What a lovely review Ann, its one of our favourites!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look