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Rated 5 out of 5 stars

Customer service outstanding. Ordered items on Sunday evening and called them Monday afternoon 4pm to ask when the order would be delivered, explained needed them for a Job on Wednesday. One of the... See more

Company replied

Rated 5 out of 5 stars

Having used HiVis for over 4 years, they continue to be my first point of contact for my printing needs. GR8-value for money too. Tried and trusted, I wouldn’t use anyone else now.

Company replied

Rated 5 out of 5 stars

HIVIS always go above and beyond our expectations. We had left it late to place an order for an important event however the HVIS team were able to turn around our order in lighting fast fashion ensuri... See more

Company replied

Rated 5 out of 5 stars

Cannot praise Bobby highly enough. She was incredibly helpful and patient throughout the whole process, supporting me with a very tight turnaround. Having products available to try for size in the sho... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

ISO9001 company in merseyside supplying PPE and customised workwear, leisurewear, and safety equipment to the UK, EU and Worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Take a bow for service!

Customer service from all departments was outstandingly good in respect of availability to discuss by phone as well as good email dialogue and clear quoting and ordering systems.Both embroidery and printing proof depts.got their job done fast and accurately.
Their employee Bobby, who was my main contact, went out of her way to satisfy all the questions, queries and arrangements, and you felt as though you were their biggest customer ever, even for a relatively small order.
She was polite, accommodating and ultra-professional, with an upbeat attitude.
This also applied to the lady on the trade counter/shop (I think Joanne) on 11th April late afternoon, who was equally as approachable.
Yes, I would recommend this company if you want to feel relaxed that they will listen carefully and deliver on your needs exactly and efficiently. I have no affiliation with them whatsoever.
Kindest regards
Andy
for Bromborough Social Bowling Club, Wirral, Merseyside.

April 11, 2025
Unprompted review
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Reply from Hivis

Well, what a great review Andrew, thanks very much, we have passed this on to tall the team. Hope to work with you again soon.

Rated 5 out of 5 stars

Absolutely positively great products…

Absolutely positively great products and service well recommended to all.

March 21, 2025
Unprompted review
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Reply from Hivis

Thats great news Craig, glad we could be of service, you know where we are if you needs us :)

Rated 5 out of 5 stars

High quality, reliability and peace of mind

This was my first time with Hivis - and it was an excellent experience. I appreciated the range of garments, sizes and printing options and the ability to do the design myself. The staff were careful to check with me that everything was exactly as I required it and all went to plan. The final result is wonderful. My unique sweatshirt gets its first proud outing in public this evening!

I would heartily recommend them.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service from the company

Superb service from the company. Every query was replied to promptly and they delivered promptly. We are extremely happy with the end product. Just wonderful service.

October 24, 2024
Unprompted review
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Reply from Hivis

That's great, we really appreciate the feedback, and will pass it on to everyone. Thanks for the lovely comments. Hope to serve you again soon.

Rated 5 out of 5 stars

Fab product and service

Fantastic service, very rapid turnaround providing us with logo’d hi vis vests to keep our Brownies safe. Good communication and response time. Fab product. Thanks to the whole team!

October 18, 2024
Unprompted review
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Reply from Hivis

Thats a great review thanks Ruth, everyone has been made aware, and thanks for the time you took to review. We hope to be of help again soon.

Rated 5 out of 5 stars

Fantastic company

Fantastic company, always great quality and their turn around times are super fast. Highly recommended.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great communication, superb, fast service and the hard hats were beyond expectations, they look fantastic.

July 22, 2024
Unprompted review
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Reply from Hivis

thanks Steve, its much appreciated, hope we can work with you again soon

Rated 1 out of 5 stars

Poor

I recently purchased multiple high visibility jackets in red from your company, however, upon receiving them, I noticed that they were actually bright pink. As a result, I returned the jackets at an additional cost of £17. Despite my concerns, your company conducted an investigation and concluded that the jackets were indeed red. I am disappointed with the service I have received and feel that my concerns were not adequately addressed. If I had wanted pink jackets, I would have specifically requested them. I am unsatisfied with the outcome of this situation, I would not recommend

July 18, 2024
Unprompted review
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Reply from Hivis

Hi Liam, we are sorry and disappointed that you decided to leave a 1 star review. We sell many thousands of these red vests a month and never have we had anyone say they are pink. BUT as all monitors show colours differently to different people, as ever we did the right thing and got them back here to check as mistake hadnt been made.. but yes they were red, the same you can see on the webpage here https://www.hivis.co.uk/red-hi-vis-vest.html .
But as well as that, to make it clear (we already told you this in email comms) we list the pantone colour of the vest in the description so customers know the exact colour before they buy, maybe you probably didnt check this (even though yes they are red not pink) see here https://imgur.com/cx1fRvm and we also list that if you are in ANY DOUBT that you should order a sample first due to monitor differences, this is standard practice in the industry see here https://imgur.com/H50fczE
we got the vests back and emailed you this reply ....https://imgur.com/srqH3E7
rhese pictures do show the pink and the red side by side, yours is on the left https://imgur.com/w4kv25b
you then emailed us this https://imgur.com/H9B1VKG and thus this is where we are today.
Of course I can understand your frustration, and no the vests are not as red as the road/skip sign you sent us a picture of, but we cant legislate for that, nor can we account for what you monitor or phone shows. But if you had followed our webpage description etc, and told us you were to order 23 with logo and the colour was critical, we may hvae even sent you a free sample.

I think one star would be required for , poor quality, wrong colour, slow delivery, and bad printing but not because you missed all the information we could possibly add.
If you do want them replacing now or in the future, we will gladly replace at half price, but maybe by another manufacturer who produces a deep dark red as this one here Pantone: 185C/186C https://www.hivis.co.uk/leo-hi-visvest-in-red-w05.html
but Im afraid we do not accept any liability on this occasion and think 1 star is harsh.

Rated 5 out of 5 stars

Amazing

We had an amazing experience with this company! The staff were incredible at designing and responding to our questions. The T-shirts arrived promptly for our event, and the print quality was perfect. A massive thank you to the team. We will definitely be using them for all our charity printing requirements.

June 28, 2024
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Reply from Hivis

Well, what can we say, thats a great review and we really appreciate it, we are glad your t shirts were suitable and would love to see you back in future. good luck, and thanks

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very courteous and professional. Great in house design team and very high quality, long lasting and cost effective clothing and PPE.

July 5, 2024
Unprompted review
Hivis logo

Reply from Hivis

That's great you took the time to review Alex, we know you have also used us before and appreciate it, thank you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Everyone we dealt with was helpful and friendly, and the end product was really good quality. Would recommend.

June 20, 2024
Unprompted review
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Reply from Hivis

Thanks very much for the great review, and the recoomend, hope to see you again soon.

Rated 5 out of 5 stars

Excellent from start to finish

I ordered a hivis custom vest and they even beat Vistaprint's price! The quality is outstanding I would highly recommend Hivis

May 16, 2024
Unprompted review
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Reply from Hivis

Thanks for the feedback and that you would recommend , it means a lot to us all.

Rated 5 out of 5 stars

Brilliant service

Ordered some polo shirts online on Sunday. Phoned them Monday because I'd made an error on the order. Got the corrected order on Wednesday. Brilliant service.

May 15, 2024
Unprompted review
Hivis logo

Reply from Hivis

That's great news Steve, glad we could sort it and as ever, we appreciate the time you took to review.

Rated 5 out of 5 stars

I needed 30 Hi-vis vests in a hurry and…

I needed 30 Hi-vis vests in a hurry and Hivis were able to turn around my order overnight and get them to me in time.
Great service from them.

April 25, 2024
Unprompted review
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Reply from Hivis

thanks for the review, I have fed back to everyone, apologies for the late reply and do appreciate you taking the time. hope to work with you again soon.

Rated 5 out of 5 stars

Railway HiVis Vests

Ordered 4 Railway HiVis vests with printed back logo. Day after ordering I was called by sales to advise that the items I had ordered were not available and there was no foreseable date of these to be delivered to Hivis. As a gesture of good will I was offered an alternative which, even though more expensive, would be of no extra charge to me. The items have arrived within a few days and are excellent. To sum up, excellent customer service and supreb items. If ever I need further items this is the company I will use. Top marks to them.

April 17, 2024
Unprompted review
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Reply from Hivis

Thanks for the objective review Taffy, apologies for the late reply we have had issues getting into trustpilot, glad it all went well, hope to see you again soon.

Rated 5 out of 5 stars

Stress-free Service

Having initially found this company from ordering hi-viz waistcoats, which were promptly dispatched to us, we have now progressed to trusting them with our making our T-Shirts and Banners for our Corporate events for our JuiceBar business. Thank you all for making my life so much easier and stress-free. I will be back as my business grows
👏👏👏👏👏

April 11, 2024
Unprompted review
Hivis logo

Reply from Hivis

Brilliant, sorry for the late reply...truspilot issues. That was the idea, sell t shirts etc to evryone who buys vests from us so thanks for confirming its working. Good luck with the Juice bars :)

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