Hivis Reviews 169

Reply from Hivis

Nov 17, 2020

HI Leo, Sorry you feel to give us a one star review. But after you slamming the phone down on Julie in our returns department, who was trying to explain, that one box was delivered and signed for on the 5th of september and all the goods were in 1 box (vests and hard hats).
The problem is that you told us the helmets were not there just today ? over 8 weeks later. As per our terms and conditions and most distance sellers we stipulate 10 work days to inform if incorrect deliveries. https://www.hivis.co.uk/our-delivery-services.html

Reply from Hivis

Nov 8, 2020

Thanks Bryan, appreciate the feedback. Katie will see this. :)

Reply from Hivis

Nov 3, 2020

HI Jan, sorry we dont understand? 4 weeks, it was 7 working days delivery as we state.
We see you called about the delivery of 2 hi vis vest with printing on the 30th which you ordered on the 20th ? and they left us on the 29th and were delivered that same day 30th of October by dpd courier who also sent messages and emails stating as such . 4 weeks ??? No
please see proof sof despatch and delivery below showing 7 working days as promised
https://prnt.sc/vcmads
https://prnt.sc/vcmh7v

I find it madness that you go along and give 1 star when the item has been at your premises since 7 days after you ordered it.

Reply from Hivis

Oct 16, 2020

Hi Mark, appreciate the time you took to leave a review and I have forwarded to all the team especially Lauren. If we can do anything else for you just get in touch.

Reply from Hivis

Oct 13, 2020

HI Phil,
I see our returns dept have sent you emails and spoke to you about this issue. I aslo see where we snet proofs and you replied saying OK to proceed, and I see "Brickwork Ltd" was missed from the print.
I see all the email corresponance/proofs etc, and that we accepted and offered to bring these back and add the extra missing text but you didnt want this, we also offered to reduce the costs and refund, but you also refused this. Im unsure of what else we can offer to do.
You say fit for the bin? Im sure having us bring them back and re do them to how they should be would "avoid the bin"

As for legal action, that is of course your choice, you will find we have done everything we can, and cant help you if you point blank refuse.
Ripped off ???

Reply from Hivis

Sep 28, 2020

Hi Brian, thanks for the feedback,on the economy version of our custom printed mask.
I also noticed you took the time to fill in another feedback as pasted below which I note was on the same day and along similar lines. But you refer to wantong to buy 100 units ?
-------------------
As for it being the Pits, thats of course a matter of opinion but I agree in this case we let you down slightly.
You see, at checkout you were shown the message and across our website, its states due to covid some lead times may be exetended and if you require clarification or deadlines please call. I see you didnt call?
But as we also state boldly everywhere on the web and in all communication our printed item lead times are 7 working days,(esp during covid) I see your order was place on the afternoon of 8th and desptched on the 21st, this extends our lead time by 2 days so apologies.

Part of this was we had to redraw your logo as you uploaded a logo that some rubbish sogtware was used to remove the white background before you sent it to us, and it had all pixelations and was not suitable for printing, zoom in on it and see what I mean. SO we did a redraw on this this free of charge ! which takes time and costs us money.

"THE PITS"and a 1 is defo debatable ? (as is the potential 100 masks) but you are entitled to your opinion.
Just as is my opinion that I wouldnt want to deal with someone who speaks ro people the way you have done in TWO feedbacks. Constructive is always welcome, RANTING and insulting is not.

the other feedback you left is below ,
"1, is poor
Customers name *******
Your service is the pits!!
Your service is very poor, was interest in buying 100 units, but you have difficuity in providing 4. Ordered on the 8th, still awaiting delivery. I hope, WHEN or if the items arrive they are worth the wait.
The excercise has proven your company is just not good enough!

Reply from Hivis

Sep 11, 2020

Well that is great Karin and we appreciate the time you took to write the review. Many thanks. :)we are sure the masks will be good for you.

Reply from Hivis

Jul 13, 2020

Great stuff, we are glad we could help Luke and will pass on your comments to all here.
We will all make a point when in North Wales, of heading to the Valentine Inn at Llandullas for some of the famous hospitality and great food that we see well reviewed on social media. . Thanks again. Elite Hivis.

Reply from Hivis

Jul 5, 2020

Wow, thank you so much Inga, we look forward to working with you and all those at the Axe & Compass in Dorset. Many thanks

Reply from Hivis

Jul 5, 2020

Hi Ashley, sorry about the mix up, maybe a rogue vest without zip was in the box that we import.

I am led to believe you were re selling our products on to one of your customers, so we obviously slowed down your supply chain.

Im confused though where you say our website was showing stocks available, as our website is not set up to show stocks? maybe you confused us with another website ?

We are though admittedly , like most wholesalers/companies/ businesses experiencing some slight difficulty in our usual very high supply standards in stocking some fast moving product lines whilst the country is still recovering from the Pandemic, though to get round this we have almost 1 million pounds worth in our warehouse, but in this case the 1 hi vis vest we let you down without zip (of the order of 20 I believe). We could not replace for you the very next day as we had no stock.

As our admin informed you we would certainly have shipped this for free the same same day if we had stock, but just didn't so we are sorry.

I also note that Bobby/Julie has sorted the cost query and told you to keep or recycle the "rogue vest" so as to avoid further costs and to save some c02 in returning to us. But if you feel you are out of pocket please let us know

it is a pity you won't be reselling any of our products in future, we never like to lose customers as we supply many successful businesses who resell our products custom and none customised to others.
We wish you good luck and thank you for the feedback you took the time to write here, and anywhere else, email etc
all feedback is useful.

Best wishes.

Reply from Hivis

May 22, 2020

Hi Marat NZ, first Id like to apologise for the damaged boxes you received. But to try and rectify it can we re iterate that we need to see the damages to the actual goods before we can enter a claim with the courier who delivered them to New Zealand for you.
We have asked twice for you to send us pictures of the actual damaged goods, but both times we didn't get them, just ripped cardboard box pics. We noted the protective polythene we use as a secondary measure was still intact?
Of course issues like this do arise from time to time esp with worldwide shipping, and if you can proved us with what we asked, I will ensure a resolution can be found. We don't like to have customers feel they aren't being served, but Im sure you understand we need to prove the items are defective and not just the packaging.
Regards, John