Customer service outstanding. Ordered items on Sunday evening and called them Monday afternoon 4pm to ask when the order would be delivered, explained needed them for a Job on Wednesday. One of the... See more
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See what reviewers are saying
Having used HiVis for over 4 years, they continue to be my first point of contact for my printing needs. GR8-value for money too. Tried and trusted, I wouldn’t use anyone else now.
Company replied
HIVIS always go above and beyond our expectations. We had left it late to place an order for an important event however the HVIS team were able to turn around our order in lighting fast fashion ensuri... See more
Company replied
Cannot praise Bobby highly enough. She was incredibly helpful and patient throughout the whole process, supporting me with a very tight turnaround. Having products available to try for size in the sho... See more
Company replied
Company details
Information provided by various external sources
ISO9001 company in merseyside supplying PPE and customised workwear, leisurewear, and safety equipment to the UK, EU and Worldwide.
Contact info
United Kingdom
- 01744 814004
- john@hivis.co.uk
- hivis.co.uk
A company to deal with
This is the first time that I have dealt with this company and it was a rewarding experience. I placed my order on a very user friendly website which was followed up by a most courteous phone call from the company checking one or two details about delivery. My order was delivered promptly on time and goods were just as described. With this much attention to detail you could be forgiven for thinking that I had placed a large order when in fact it was just about a small as it could be. A company that treats its small customers this well understands the value of customer service and
deserves all the plaudits it gets. Well done Hivis and more power to your elbow.
June 24, 2017
Unprompted review
Spot on helmet stickers
Quick and efficient service. Needed helmet stickers to go on special helmets that we couldn't source already branded. Stickers supplied looked almost identical to professionally branded helmets. Would definitely use again.
June 16, 2017
Unprompted review
Amazing company
Amazing company, quick delivery. Exceptional customer service. Would recommend to anyone.
June 15, 2017
Unprompted review
Not a great first experience with this …
Not a great first experience with this company, shipping wasn't particulary fast, part of the order was delayed and when it did arrive it was incorrect despite having the description highlighted in caps on the dispatch sheet. My call to hivis wasn't particulary productive also, got the feeling customer service doesn't rank highly. The rest of our engineers will be kitted out elsewhere.
May 15, 2017
Unprompted review
Reply from Hivis
Hi Colin, thanks for the feedback regarding the recent service on your order.
I can see you placed you order on the 3rd May, 16:00, (we processed on the Thurs 4th)
We did not have stock of the nomex trousers and after our stock dept emailing, you kindly told us to send the order part and the trousers to follow on arrival of stock into us.
this is where we slipped up and I must apologise.
The stock came in to us on the Mon 8th May but our part despatch notification was not followed, and your stock was not picked but left by our pickers, instead of being sent to you that day.
When this error was realised the trousers were picked and sent but the picker actually sent the trousers without the hi vis stripes, (apology number 2).
I understand you needed them for that very day, and we couldnt same day courier you some in time.
So all in all we dropped the ball on this one mainly with the trousers.
we have put a procedure in place whereas EVERY delivery of non stock items is cleared down each day now so that this shouldnt happen again, though human error explains the trousers not having stripes as you requested.
Apologies once again for the inconvenience we caused you, and should you need anything else in future please come though either myself or Dave and we will ensure the best deal and male sure the order goes through as priority.
Kind Regards
John
www.hivis.co.uk
Fast delivery, great customer service
Ive used Hivis since 2013, each time I use them I am kept informed all the way, and always get my goods the date specified from the start.
1 Time my delivery way delayed though no fault of Hivis but UPS, and Leanne kept me informed and chased UPS till my parcel arrived.
A far cry form the old days when no body cared about delivery times for PPE clothing.
May 12, 2016
Unprompted review
Beyond my expectations.
I contacted this company looking for t shirts to use for my jujitsu club. The guy who took the call asked lots of questions about the club & what I wanted to use them for & recommended some other products that I might find useful. I had images emailed to me in 5 minutes & having chosen some of his recommendations I had samples with me in two days. Outstanding service, well beyond what I expected when I made the call, they took a genuine interest in making sure I got the right product for the job. I have now recommended you on to another club & my employer's. Very well done, keep up the good work.
August 2, 2015
Unprompted review
Completely saved
Need 45 hi vis pink vests with logo as was let down at last minute. Ordered from hivis.co.uk, had an image of my logo approval within 2 hours and vests on my desk the next day. Will definitely recommend, friendly staff and fast service. Thanks
July 7, 2015
Unprompted review
Sooooooo Slowwwwwwww !!!!
Placed an order with Hivis.co.uk & the waiting time for just a few small items was pretty dire! I ordered 3 Hi Vis jackets with a logo print on reverse & i placed this small order to test quality of the product & customer service etc. I had to email the company to ask where my order was but no one had the customer awareness to reply! My plan was to place more regular & larger orders but the lack of response & the very poor waiting times have made me look elsewhere. If you dont mind your emails not being answered & your happy to wait a rather long time for your order then you will get a decent product, eventually. For me though , "Once Bitten!"
05.06.2015
In response to Hivis today. My gripe is for the long waits on answers to my emails (48hrs) & the time it took to tell me my logo was not suitable in the first place. Im guessing its a lack of communication between departments! Your response today isn't the most customer orientated ive ever heard either. Id suggest a little less arrogance & more of a "Can Do" attitude would be a better approach. I gave you an average 3 star score because overall i received an average 3 star service. Take it on the chin John & move on.
February 16, 2015
Unprompted review
Reply from Hivis
Hi Jason, having only just signed up to trust pilot, I have only seen your review today. I am sorry to hear your experience wasn't great. I noticed you haven't been objective and listed any specifics as dates, times etc so I felt I would look into it to see exactly if anywhere it went wrong and would like to respond. I dont agree with you at all. I see the order for 3 Hi Vis vests (not jackets they were vests) with JD window cleaning printed to them. Its seems the order was placed on our website the 23rd January at 23:04 in the evening which was a Friday night.Ordinarily this would go on our system on the Monday the 26th after the weekend. On this same day the Mon 26th, our artwork dept sent you an email mentioning that you had uploaded an image only about 1 inch in size and of poor quality in full colour, but you had asked for this to be turned into a silver print, which couldn't be done as the image was so small and poor. Most other websites would have just printed your vests the same poor quality and size (1 inch) as the image you uploaded but we operate a policy where if we think it may not be good quality, we spend time getting in touch with the customer even for such a small order it is still important to us. You then sent us 2 images, ONLY RESPONDING to us on the WED 26th again each of which were still the same unusable image so our artwork team decided at our expense to completely re draw your logo at no cost to you without even mentioning it, usually this charge is at least £35.00, but we didn't charge even though your whole order with us amounted to £18.03p.
Once the logo had been re drawn which can take 2 days, it was finally set on the 2nd of February and printed and despatched that day, on the method you chose from our website which was the cheapest oprton of Royal mail.All in all we completed this task with the worst resources provided in 7 day us which is well below the industry average and is less than our stated standard turn round time of 7 working days. There are other options you could have chosen at checkout for express delivery but you didnt take up that option. So all in all from the date you replied to our email about poor artwork we re drawn(for free), printed and despatched in 3 days
Usually at this point most companies would take the politcal correct route of saying "apologies and hope this doesn't happen again", but in this instance I cannot take that route as I believe you were offered excellent service and declined the express delivery option offered at checkout as it incurred a surcharge.
I feel your review is totally wrong and totally I do not accept any of it and hope you feel the same way after checking my points above. I have all emails , dates and documents if you would like to see any other information. On the basis of this review I as a consumer would not trust any of your other negative reviews on trustpilot .
Just as a matter of balance for any customers that may come across this review as of today our "net promotor" average customer satisfaction score is the highest in the industry at over 98%
John Boland
www.hivis.co.uk
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