I bought a item from Hjemsol. no that not answered to my expentation. After I wrote an e -mail to them and explained the situation they were positive and very service minded. I got my money back in ju... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shipment tracking code SYZZ019060961 should be sent 42 days ago, value 1388Nok. Not in transit. Gift to woman and colleague, not for me. Contacted Hjemsol several times. No reply back. Also contacted... See more
Company replied
Delivery time ok. Quality of product was far from expected and advertised. Used the product in clear sky and sunny weather, the glass is close to as bright as during night time. Will not recommend thi... See more
Company replied
It was difficult to find the right price, a bit messy. While I was trying to decide, the deal was already made and I ended up with twice as many drills as I wanted. I have sent a message about t... See more
Company replied
Company details
Written by the company
Hjemsol er et lite, men topp moderne selskap dedikert til å levere og tilby de kuleste nye varene på ett sted. Vi har et mål om å tilby våre kunder de beste produktene med den beste kvaliteten og de beste tjenestene. Vi bruker innovativ kjemi med moderne designteknologi for å konsekvent sette standarden for moderne leker, glass, elektronikk, verktøy, batterier og telefontilbehør.
Contact info
3.1
Average
945 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. To be honest, i half expected the jacket stickers to be of a low quality due to low price, but i was mistaken. I can really recommend buying through hjemsol.
March 15, 2023
Unprompted review
I was received my order very quickly
I was received my order very quickly. It has a very good quality.
March 29, 2023
Unprompted review
this is just nonsense and trickery
this is just nonsense and trickery. there are toys coming. not proper goods. Do not order from this company.
March 24, 2023
Unprompted review
Reply from Hjemsol
hi
We are sorry to hear that you are not satisfied with product. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return the items within 14 days upon receiving the order.
We have reported your problem to our Customer Service Team and they l reply to you within 48 hours, please wait patiently. If you did not receive the email then, please recheck it with your spam box or junk folder. We will give you a satisfactory solution.
Best regards
Most of the time
Most of the time, Im satisfied with the tings I buy, and fast delivery is a big pluss.
March 14, 2023
Unprompted review
Very nice and useful product. It is very easy to use.
Very usefull and very easy to use. Affordable price.
February 1, 2023
Unprompted review
Bargains at a decent price
Am very happy with what I buy from you it can sometimes take some time before it arrives but it is coming and it is good what I have ordered
February 13, 2023
Unprompted review
Remember to be honest and respectful
I'm super happy with the deliverance.
January 30, 2023
Unprompted review
Reply from Hjemsol
hi KYRRE
We are sorry to hear that you are not satisfied with order. We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. Could you please give us your order number or informations? We could like to track the order for you.
Best regards
People need to stop shopping her!!!
People need to stop shopping here! "Hjemsol" does not sell original goods, they sell copies and fake products. If you check some of their ads, you can see that they have left out the original names of the products!
My assessment was made when a couple of friends bought a clipper that was supposed to be nice and quiet for dogs. It hardly cuts, makes a lot of noise and looks VERY cheap!
It is also based on the ads "Hjemsol" posts on, for example, TikTok. Where you can clearly see that they use the original producers' advertising, and censor their names.
In addition, there is a warning against this store via, for example, "Forbrukerrådet"
Google «Erfaringer Hjemsol.no»
They try to appear as a Norwegian online store, but have nothing to do with Norway!
Now Hjemsol is trying to stop my assessment because I have not physically bought anything in their online store.
December 1, 2022
Unprompted review
Reply from Hjemsol
hei Hans Ove Orefellen Orefellen
Vi er en ekte og kan stole på shoppingside. For ethvert problem du har møtt, vil vi hjelpe deg med å løse det prøve vårt beste. Vi er forpliktet til å gi våre kunder rimelige produkter. Vi fant ikke bestillingen din av trustpilot-kontoen din "Hans Ove Orefellen Orefellen" etter at vi prøvde flere søk i systemet. Kan du oppgi bestillingsnummeret eller navnet på mottakeren?
Med vennlig hilsen
DO NOT SUPPORT DROPSHIPPING
This website buy cheap products from china and sell it VERY expensive. Every single product they sell can be bought from ali express for a much cheaper price. Please help me bring down this website. This is pure scam!
Do not support website that does dropshipping!
December 25, 2022
Unprompted review
Reply from Hjemsol
Hei Rise
Vi er en ekte og kan stole på shoppingside. For ethvert problem du har møtt, vil vi hjelpe deg med å løse det prøve vårt beste.
Beklager at vi ikke fant bestillingen din, hvis du ikke er fornøyd med produktene våre, kan du sende ordrenummeret og spørsmål til vårt ettersalgsteam: customer@hjemsol.no Vi vil gjøre vårt beste for å hjelpe deg med å håndtere det
I tillegg har vi ikke samarbeidet med AliExpress
Med vennlig hilsen
Defect product, and no reponse from customer support
I got a defect product, that does not charge. Tried several times to contact Hjemsol on all channels (email, website contact, facebook) since October, but they don't respond.
Hjemsol is not a professional company, and purchasing anything from them is gambling with your money, due to the low quality of the products, and the fact you will not recieve a refund or a replacement product if you recieve a defect product.
Edit 27.12.22:
Still no resolution from hjemsol, other than several promises on Facebook chat, and the response below on Trustpilot, that I soon will be contacted on email. 100% scam company. Stay away.
October 10, 2022
Reply from Hjemsol
hi Robin
We are sorry to hear that you are not satisfied with product. Hope you don't mind that I need to confirm the problem with you. Did you mean you have received the damaged product? We understand your concerns. Please don't wrried. We will take responsibility if you received the damaged product.
We are sorry that we did not reply in time du to the peak season. Usually, the daily working time is Monday to Friday（weekend off）. We are so sorry there may be a delay in replying. Once again sincerely sorry for the any inconvenience caused to you.
We have reported your problem to our Customer Service Team and they will contact your email as soon as possible. If you did not receive the email in 48 hours, please recheck it with your spam box or junk folder. We will give you a satisfactory solution.
Best regards
Products as promised, long shipping time..
Products came as ordered, and described. I've had the products for few hours only, so unable to comment too much on quality and longevity. I do have some concerns that few of the products may have, let's say a limited lifespan. Took 1month and 3days from ordering, until products arrived at my door here in Norway.
November 10, 2022
Unprompted review
Reply from Hjemsol
hei Odd Gundersen
Vi håper hver kunde vil være fornøyd med hvert kjøp, men forstår også at ikke alt kan være perfekt. Send gjerne e-posten til customer@hjemsol.no hvis du trenger det. Vi vil gi deg en tilfredsstillende løsning.
Med vennlig hilsen
Veldig bra
Veldig bra. I highly recommend this website to other customers. Products are very nice.
July 25, 2022
Unprompted review
Reply from Hjemsol
Hei
Vi setter pris på at du tar deg tid til å vurdere produktene våre. Vi liker å lese anmeldelser om shoppingopplevelser med nettsiden vår, spesielt når de er like positive som din. Vi tar disse svært alvorlig.
Håper du får en fin dag.
Always exited with new products 😉
Always something interesting here, and good quality as well, thanks, Ill be back for Christmas presents 😉
September 17, 2022
Unprompted review
Reply from Hjemsol
Hei
Vi setter pris på at du tar deg tid til å vurdere produktene våre. Vi liker å lese anmeldelser om shoppingopplevelser med nettsiden vår, spesielt når de er like positive som din. Vi tar disse svært alvorlig.
Håper du får en fin dag.
Only good things to say about Hjemsol
Only good things to say about Hjemsol. I have ordered several things from here, and always received the goods. They are as good as described in the ads😍. The delivery may take some time, but the goods always arrive. I have bought the water fountain, owl with lights and a sitting fairy that I have out in my garden. Love all of these😍😍😍
July 29, 2022
Unprompted review
Reply from Hjemsol
Hi
We appreciate you taking the time to review our products. We enjoy reading reviews about shopping experiences with our website, especially when they are as positive as yours. We take these very seriously.
Hope you will have a nice day.
Storkapasitet skulder veske - hjemsol sent a product not as advertised
Storkapasitet skulder veske - Big capacity Shoulder bag - The product that was sent was not as advertised. They sent a scaled down version.
1. The updated version that I ordered should have longer straps - they sent a product with shorter straps.
2. The product advertised had a zipper compartment separate from the main bag - the product they sent is just one big hole.
I sent an email demanding the product the company advertised
24 august 2022
Hjemsol.no cannot give me the product as advertized and is returning my payment - I asked when they will return my payment and have not received an answer.
I emailed them that I would prefer the shoulder bag as advertized but they have not replied if the have the product at all.
I also replied to them directly via email with the information they requested.
August 21, 2022
Reply from Hjemsol
hei ELena
Vi beklager å høre at du ikke er fornøyd med produktet. Det er virkelig synd at varen ikke passer til forventningene dine. For å gjøre det praktisk for alle kunder, har hver vare sitt eget størrelsesdiagram som kan være forskjellig fra ditt lokale størrelseskart. Og størrelseskartet er oppført på produktsiden for hvert produkt. Før du legger inn bestillingen, anbefaler vi sterkt at du sjekker varens størrelsestabell først.
Vi fant ikke bestillingen din av trustpilot-kontoen din etter at vi prøvde flere søk i systemet. Kan du oppgi bestillingsnummer eller navn.
Vårt kundeserviceteam vil kontakte deg så snart som mulig og finne den beste løsningen for deg. Eller send e-posten til customer@hjemsol.no med tittelen "trustpilot+ ordrenummeret ditt". Vi vil gi deg en tilfredsstillende løsning.
Med vennlig hilsen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.