I bought a very nice watch from H L Brown and I had an amazing experienceThe watch arrived with very speedy delivery and was well packaged as you expect it so that was a good startThen once I opened... See more
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Review summary
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I purchased a Gents Tissou watch for a present from a well known online high street store who cancelled the order after a week. After searching on Google I came across HL Brown who had the watch I wan... See more
Company replied
Incredible service just when I needed it! Ordered a Tissot watch for my friends 50th party from a different company. I ordered the watch Monday needing it for the Saturday, by Thursday I realised it h... See more
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What a great experience from start to finish buying a preloved item online. Such helpful honest staff (I had initial questions) and then my dealings with Daniel, who went above and beyond helping me... See more
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Company details
Written by the company
Discover the timeless elegance of H. L. Brown, a family-run business for 162 years. Located in Doncaster, we specialize in luxury jewellery and watches, offering both new and pre-owned pieces. We provide an exquisite selection of prestigious brands. Our collection also includes silverware and unique gifts, perfect for any occasion. H. L. Brown blends heritage craftsmanship with modern elegance, ensuring each piece reflects our commitment to quality and style. Visit our stores in Doncaster or explore our online shop to experience our exceptional range and unparalleled service.
Contact info
18 St Sepulchre Gate, DN1 1TB, Doncaster, United Kingdom
- 01302342589
- info@hl-brown.co.uk
- hl-brown.co.uk
4.8
Excellent
143 reviews
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Replied to 100% of negative reviews
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This Company went above and beyond i…
This Company went above and beyond i ordered a Tissot watch as a gift for my Grandson’s 21st which didn’t arrive as it had missed out house number contacted them explaining that royal mail had sent it back to them they immediately sent a replacement as the one going back to them was last one instock so they sent me an upgraded model at no additional cost i cannot thank them enough at the Sheffield office , amazing service from an amazing company
July 26, 2025
Unprompted review
Reply from H. L. Brown
Dear Aitch Davies,
Thank you so much for leaving your wonderful review.
We're delighted to have been able to help and we wish your Grandson many happy years with his gift.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
I have an incredible experience at H.L.Brown
I had an incredible experience at H.L.Brown Sheffield due to their professional and supportive staff. I was especially impressed by the thoughtful Nikki and James with their unmatched attention to detail and exemplary customer service. I highly recommend this establishment for all special occasions and timeless pieces for an unforgettable experience.
Many thanks
Fatima
July 17, 2025
Unprompted review
Reply from H. L. Brown
Dear Fatima,
Thank you so much for taking the time out to leave your review.
We're delighted to hear of your experience with our team, and we'll be sure to let both Nikki and James know of your feedback.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Outstanding service once again
Outstanding service once again. A really nice store and lovely, helpful staff. I am very pleased with my purchase. Thank You.
July 14, 2025
Unprompted review
Reply from H. L. Brown
Dear Jane Almond,
Thank you so much for taking the time to leave your review.
We're delighted to have been able to help!
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear Felicia,
Thank you for taking the time to leave your review. While we’re grateful for reviews of any kind, we’re naturally disappointed to see a 3-star rating.
Our team worked to accommodate your order by issuing a bespoke discount on a full-price item, despite the original discount offered on selected items only, as well as fast-tracking your dispatch after both the standard and an extended cut off time – something we cannot always guarantee.
We understand that expectations vary from customer to customer, and we’re genuinely sorry to hear that your experience didn’t fully meet yours. That said, we stand by the service and flexibility we provided in this instance and are confident that we did everything reasonable to meet your needs.
Should you have any specific suggestions on how we could improve, we would welcome the opportunity to hear them.
Kind regards,
The H. L. Brown Team
buying experience from…
Excellent watch buying experience from Brett Heath at H.L Brown Sheffield Thankyou Kevin Lowe .
July 9, 2025
Unprompted review
Reply from H. L. Brown
Dear Kevin Lowe,
Thank you for taking the time to leave your review.
We're delighted to hear of your experience and will be sure to let Brett know of your feedback.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Daniel Beever
Daniel Beever, a watch specialist at H L Brown’s was most helpful with our problem with my wife’s Mondaine watch. He managed to sort out the problem which others had failed to do. He was very pleasant and chatty and overall our experience was excellent.
July 5, 2025
Unprompted review
Reply from H. L. Brown
Dear Barry Holloway,
Thank you for taking the time to leave your review.
We're delighted to read of your experience with Daniel and we'll be sure to let him know.
We hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Ladies rolex
Purchased a ladies Rolex which I am delighted with. Brett was great to deal with very efficient.
June 26, 2025
Unprompted review
Reply from H. L. Brown
Dear Amanda Bennion,
Thank you so much for taking the time to leave your review.
We're delighted to read of your experience and will be sure to let Brett know of your comments.
Kind regards,
The H. L. Brown Team
The staff were great ever so helpful
The staff were great ever so helpful
June 26, 2025
Unprompted review
Reply from H. L. Brown
Dear Stephen Ashton,
Thank you so much for taking the time to leave your review.
We're delighted to read of your experience and we'll share your review with the team.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
My buying experience was wonderful
I left H.L. Brown with the impression that the team really loves their job. Any question I had about my purchase was answered on the spot and everyone was highly professional and paid close attention to details. It was recognized that buying jewelry is a special occasion, hence, every effort was made to make the purchasing process as memorable as possible. I am truly impressed by how warm and welcoming a retail experience can be and would happily return for another purchase in the future. Thank you for your efforts!
June 21, 2025
Unprompted review
Reply from H. L. Brown
Dear Luis,
Thank you for taking the time to leave your review.
We're delighted to read of your recent experience with us. We've also made sure the relevant team members are aware of your review.
We hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Outstanding, professional and caring service.
We took a family solitaire diamond ring into the store and asked for advice which was given, we chose to have the ring resized, the staff were all professional and friendly. We have just collected the ring today and was absolutely over the moon with it, was beautifully done and cleaned to a high standard. Delighted with the first class service given. We will undoubtedly be back soon with another project. Thank you so much, we are so happy we entrusted the ring with you.
June 21, 2025
Unprompted review
Reply from H. L. Brown
Dear Deborah Styles,
Thank you so much for taking the time to leave your review.
We're delighted we could be of help with a sentimental piece, and that you're so pleased with the outcome!
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Exceptional service
Recently ordered some earrings for a present to go with a matching necklace that another family member bought. Great service, very good price and delivery was really quick.
June 10, 2025
Reply from H. L. Brown
Dear Sean Doyle,
Thank you so much for taking the time to leave your review.
We're delighted to read of your experience, and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
I recently purchased a 2025 Rolex
I recently purchased a 2025 Rolex Datejust 41 from HL Brown, and I couldn’t be more impressed with the entire experience. From the moment I walked into the store, I was treated with genuine professionalism, warmth, and expertise. The staff were incredibly knowledgeable and patient, taking time to answer all of my questions and guide me through the selection process with zero pressure.
The watch itself is absolutely stunning – flawless in craftsmanship, with that timeless Rolex elegance. HL Brown made the whole process feel special, from the initial viewing to the final handover. They clearly take great pride in offering a premium service and go above and beyond to ensure their customers leave satisfied.
If you’re considering a high-end timepiece, I can’t recommend HL Brown enough. It’s rare to find this level of care, attention to detail, and trust in retail these days – truly a 5-star experience from start to finish.
May 17, 2025
Unprompted review
Reply from H. L. Brown
Dear Mark Swallow,
Thank you for taking the time to leave your lovely review.
We're delighted to hear of your experience with us, and being able to assist with your purchase.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Very attentive staff
Very attentive staff . From first email to my purchase. Was treated with great respect as a customer. Was shown the watch very professionally and explained everything in great detail.
May 21, 2025
Unprompted review
Reply from H. L. Brown
Dear Paula,
Thank you for taking the time to leave your review - we love hearing from our customers.
We're delighted to hear of your experience and wish you many years of joy with your purchase.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Orthodox cross
I ordered a bespoke orthodox cross to be made for my God son.
It has been a big project
James was absolutely professional and the same time really responsive to my request
On a separate note I had a ring made with the same precision.
Customer care is absolute top.
Thank you James and everyone I did not catch your names.
I'll definitely call again if I want another beautiful thing to be made.
And recommend to friends for sure.
Thank you!
May 9, 2025
Unprompted review
Reply from H. L. Brown
Dear Nadejda,
Thank you for taking the time to leave your lovely review - we're thrilled to receive your comments.
We're delighted to hear of your experience with us, and pleased we were able to deliver such significant pieces.
We hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Everyone very welcoming when entered…
Everyone very welcoming when entered the shop told me all I needed to know about the watch
May 6, 2025
Unprompted review
Reply from H. L. Brown
Dear Alice,
Thank you for taking the time to leave your review.
We're delighted to have been able to help with the watch.
We hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Incredible service
Incredible service, so impressed. I put a note on saying I was going away so could they let me know if the order wouldn’t be dispatched that day and got an email back confirming it had been sent out and with a tracking reference.
26 hours after placing order it was delivered.
Thank you so much
May 2, 2025
Reply from H. L. Brown
Dear Sarah,
Thank you so much for taking the time to leave your review.
We're delighted to read you're so happy with the service received.
We all hope you have a wonderful trip and hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Great independent store
Great independent store. I have been dealing with them for over 60 years. Remember well the good old Sheffield when HLBrown was located across the road.
April 26, 2025
Unprompted review
Reply from H. L. Brown
Dear John Hargreaves,
Thank you so much for taking the time to share your experience.
We adore hearing from our longstanding customers, especially when they remember us across the road!
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Everyone was very welcoming and…
Everyone was very welcoming and courteous. Josh was great, finding me some silver necklaces. I am most satisfied with my purchase.
Thank you
Regards
Jane
April 12, 2025
Unprompted review
Reply from H. L. Brown
Dear Jane Wall,
Thank you for taking the time to leave your review.
We're delighted to have been able to help you, and we hope you enjoy your purchase for many years to come.
We hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Mrs Nadia Ben-Abdalla,
Thank you for taking the time to leave your review.
We're delighted to read your comments and it was a pleasure to assist you.
We hope to see you back again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Avoid Wiggle,
Thank you so much for taking the time to leave your review.
We apologise again for the delay in getting your item to you, but pleased to read of your review.
We hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
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