HmacartneyReviews 

I had the unfortunate experience of having to use this company for a repair job handled by my insurance company. On the face of it they were always very courteous and professional in the front office (which almost earned them a second star), but the work itself was of very poor quality. The job was to repair the front right corner of the car after a modest bump, and needed a new bumper, grille and headlight and possibly other parts. When I initially went to collect the car, they had forgotten to fit one of the badges on the grille. Much apologies and 20 minutes later the badge was fitted and it was lashing rain so I headed home.

It was only when I looked at the car once the rain had stopped that I could properly see the lack of care taken with the job. The entire front of the car was crooked; the right wing didn't line up with the bonnet, bumper or headlight, the headlight was bulging out of the bodywork and didn't line up with the bonnet or bumper, the bonnet didn't line up with the bumper and was visibly crooked and asymmetrical, the bumper wasn't level across the front of the car, the grille wasn't fitted properly to the bonnet, panel gaps were of course not parallel or symmetrical and the whole thing looked like it had been thrown together by amateurs in a hurry. Given that one of the updates I received was that the work had been completed and the car was going through "quality checks", I thought this was especially poor because clearly nobody had checked this work.

I complained, and brought the car back down to them for them to check out. Again, they were very polite and when shown the issues said they would of course sort them out. They arranged to pick the car up from my home and brought it down for a day. It was returned that evening, and while some of the issues had been improved, they were still obviously not resolved and the car still looked like it had been thrown together. I could understand maybe having an off-day once, but when they were explicitly shown the issues and still didn't bother to correct them and then had the audacity to send it back, I knew it wasn't a bad day but a systematic lack of care and quality control.

I once again complained, and once again they were very polite and arranged to take the car for a day and sort it out. This time, when it came back it was finally starting to take shape. It was still obvious that something was wrong with the alignment of the various parts, and there were other issues that they had simply ignored, but at a quick glance it kinda looked ok. The chrome surround of the grille had been scuffed in the accident and not replaced, and multiple pieces if internal plastic bodywork around the radiator had been smashed too, and also simply ignored. The bonnet support receiver had been cracked since I bought the car 4 or 5 years ago, but had been fine, however the car was returned with the receiver completely broken and a promise that the part had been ordered and I could go and collect it in a day or two. however, when I called the parts department a few days later, they'd heard nothing of this and finally agreed to order the part and post it to me for me to fit instead of driving all the way down for it. It was a ~27-mile round trip that had already been taken 5 times at this point, and I was utterly fed up with it.

So at this point I decided to cut my losses, accept that my car has obviously been poorly repaired and devalued as a result, and put the whole experience behind me as having these issues constantly hanging over me was really stressful. I try not to look at the front of the car, as the remaining alignment issues are a constant reminder of the stress and hassle of the situation and the fact that they repeatedly took advantage of me by trying to pass off the terrible quality of work in the hope I wouldn't notice or care.

Bottom line: friendly front-office staff, atrocious standard of work. Avoid them if you have any choice in the matter.