HM Cosmetics Reviews 

319
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly welcoming, friendly team who consistently make everyone feel completely comfortable, valued, and relaxed from the moment they arrive at the premises. Consumers note that the professional staff provide detailed explanations and exceptional customer care throughout every single beauty procedure. Though some customers initially felt nervous before their appointments, the supportive personnel quickly put them entirely at ease with reassuring conversations. Reviewers consistently highlight the stunning and exceptionally clean salon environment, expressing absolute delight and full satisfaction with their wonderful aesthetic results.

What people talk about most

Staff

Consumers find staff to be positive, highly professional, and welcoming during every visit. Reviewers... See more

Service

Users describe positive interactions with service, highlighting professional staff who make consumers feel... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning that staff members are... See more

Product

Clients share positive opinions on product, expressing high satisfaction with cosmetic treatments like lip... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consumers are made to feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time having Botox and I was a little nervous, but Olivia was absolutely amazing! She instantly put me at ease, explained everything clearly, and made the whole experience so comfortabl... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming here for Botox and fillers for years, and I couldn’t be happier! The whole process is always so thorough and professional — everything is clearly explained, and I always feel complete... See more

Company replied

Rated 5 out of 5 stars

I had Lip Blush with Robyn, she was so knowledgeable and professional. Reassured me throughout the treatment and spoke me through what was happening at each step. I was so anxious about the pain but a... See more

Company replied

Rated 5 out of 5 stars

Amazing salon! I’ve been here a few times now and will definitely keep coming back. Everyone is so lovely, it’s super clean, and I always leave feeling 10/10. I recently had the 3ml glow up package wi... See more

Company replied


Company details

  1. Cosmetics Industry

Written by the company

Here at HM Cosmetics, we have 1 goal in mind; to make you feel comfortable from the second you walk through our salon doors, until the moment you leave. We believe that everybody deserves to feel great about themselves. We offer an exclusive range of industry leading non surgical cosmetic treatments as well as general beauty treatments. Our local friendly team have been carefully selected and trained to the highest standard. With constant innovation within the beauty industry, we strive to be the best at what we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(319)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the HM girlies

Love the HM girlies! Holly is amazing and has done an amazing job with my filler! Robyn did an amazing job with my brows! And I wouldn’t go anywhere else for my lashes!

September 24, 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much Remy! xxx

Rated 5 out of 5 stars

I’ve been going to HM cosmetics since…

I’ve been going to HM cosmetics since 2020 and the quality of the treatments have always been outstanding: the only team I would trust with my face!

September 22, 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much Lacey we truly appreciate your loyalty and we are so glad you put all your trust in us! We cannot wait to see you again soon xx

Rated 5 out of 5 stars

Had an amazing experience with Olivia

Had an amazing experience with Olivia , she was an absolute angel. I have alot of scaring on the lower half of my face so not only did she do the filler on my ageing skin she took so much time to try to even out the deep scars. Would give this experience 100 out of 10 .

September 19, 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this beautiful review, we are so glad you love your results Justine and it was such a pleasure to have you! xx

Rated 5 out of 5 stars

One happy lady!

My first experience for microbladding so didn’t know what to expect. As soon as I walked through the doors of HM, I was put at ease straight away by the warm welcome I received! Sophie was very knowledgeable about the procedure, showing patience when I asked for changes!! I would highly recommend HM cosmetics.

September 12, 2025
Unprompted review
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Reply from HM Cosmetics

We are so glad you had such a great experience, we can't wait to see you soon for you top up! xx

Rated 5 out of 5 stars

Hollie was amazing

Hollie was amazing. Was nervous going in about exactly what it was I wanted. But she listened and guided me through it. No pain. Really happy with my results .

August 15, 2025
Unprompted review
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Reply from HM Cosmetics

We are so happy you love your results, and you had minimal pain, the feedback we love to hear! We cant wait to see you again soon x

Rated 5 out of 5 stars

Such a relaxed and knowledgeable salon…

Such a relaxed and knowledgeable salon - really friendly and put you at ease / it was the first time i’ve had this treatment, but i had completely confidence in Holly - the results are fantastic - would thoroughly recommend

September 5, 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much Kate! We cant wait to see you again xx

Rated 5 out of 5 stars

Absolutely love HM Cosmetics

Absolutely love HM Cosmetics, such a lovely environment. All the girls are so lovely and make you feel so comfortable and their work is amazing! I’ve been going for around 3 years now and wouldn’t go anywhere else :) xx

September 6, 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much Shannon, we love having you and cant wait to see you again soon! xx

Rated 5 out of 5 stars

I’ve been going to holly every year for…

I’ve been going to holly every year for about 3 years now I think. I honestly wouldn’t go anywhere else. She makes me feel so comfortable and at ease, she really listens when I tell her about my concerns and what I’m looking for. And my fillers always look amazing! I would 1000% recommend hm cosmetics!!

August 28, 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much! We are so happy you love your results! We really hope to see you again soon x

Rated 5 out of 5 stars

The HM experience 🌟

I visited HM last Friday and received a warm and friendly welcome.
All super professional, lots of info given and refreshment provided.
Great treatment with Holly, all explained beforehand, as she treated and then aftercare provided.

August 22, 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

Thank you so much for this review! We love having you Tracy and cant wait to see you again soon! x

Rated 5 out of 5 stars

I have had my lip blush

I have had my lip blush , and eyebrow microblading done by HM Cosmetics, every time I go they make you feel comfortable and well come, and make you feel relaxed

August 9, 2025
Unprompted review
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Reply from HM Cosmetics

Were so glad you have had a great experience! We hope to see you again soon x

Rated 5 out of 5 stars

Receptionist is always pleasant towards…

Receptionist is always pleasant towards me, and Robyn always makes me feel extremely comfortable. I got the 5ml package and I'm in love, Robyn also ensures your happy with where you want the fillers if unsure.

August 8, 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much Charlene, we absolutely love having you and cant wait to see you again x

Rated 5 out of 5 stars

Felt at ease immediately

Felt at ease immediately. The amazing decor makes such a difference. Tamsin was fantastic and so informative and made me feel great. So happy with the results.

August 11, 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this review! We hope to see yo again soon x

Rated 5 out of 5 stars

Had a non-surgical rhinoplasty done and…

Amazing!!!
Had a non-surgical rhinoplasty done and couldn’t recommend Holly and HM Cosmetics more!!! The overall experience was everything, I was talked through the process and was made to feel completely comfortable throughout. Amazing staff and amazing customer service with amazing results. Thank you guys!!!!

August 7, 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this kind review! We really hope to see you again soon x

Rated 5 out of 5 stars

Russian Lips by Holly

Had Russian lips done by Holly yesterday in Greenwich and I’m soo happy with them!
Such lovely girls that make you feel comfortable as soon as you walk in.
Thank you so much x

August 7, 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

We are so glad you love your results, we hope to see you again soon! xx

Rated 5 out of 5 stars

Unreal💖💖

Third time visiting now and always always always feel so welcomed! Would recommend without a doubt 💗

July 3, 2025
Unprompted review
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Reply from HM Cosmetics

Thank you so much for this kind review, we absolutely love having you and hope to see you again soon! x

Rated 5 out of 5 stars

Twice in one week…

I went in on a Saturday for a treatment and was quite nervous, but Olivia was absolutely lovely and made me feel so relaxed right from the start. She took the time to explain everything clearly and really helped calm my nerves. During my visit, I also inquired about another treatment, and Olivia was incredibly helpful with her advice, so I decided to book in again for the following Tuesday.

This time, I was treated by Holly, who was just as warm and welcoming. She made me feel completely at ease, and I couldn’t be happier with the results!

The whole experience from start to finish was so professional, friendly, and reassuring. I’ll definitely be going back — highly recommend this clinic!

July 22, 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

This is such a lovely review and we cant thank you enough! We loved having you and we really hope to see you again soon! x

Rated 5 out of 5 stars

Best Experience! Highly recommend

I had the 3ml filler package done by Robyn who was absolutely amazing!! I have had filler in the past and have felt like no one has listened to how I wanted it to look but Robyn talked me through the whole thing and really listened to what I wanted. She was very knowledgeable snd helped me work out what would look best on me. I felt so comfortable and welcome and have got the results I really wanted! I couldn’t recommend HM Cosmetics and Robyn more!!! Thank you again guys!

July 17, 2025
Unprompted review
HM Cosmetics logo

Reply from HM Cosmetics

We are so glad that you love your results, and we really hope to see you again soon x

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