Hmd Legal Reviews 169

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor. People frequently commend the quick response times and the efficient customer service provided. Reviewers also appreciate the smooth and transparent user experience, often mentioning the ease of tracking progress through the online portal. However, some people were dissatisfied with the communication, describing it as dreadful or inconsistent. A few other people also felt that the company lacked attention to detail and accountability, leading to issues like incorrect information being provided or cases nearly collapsing.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional approach, speed, and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's professional,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the efficiency and responsiveness... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the thorough, efficient,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more

Rated 5 out of 5 stars

Fabulous service from Grace and the HMD legal team, I can highly recommend. Grace made our move so much easier, professional to the core, friendly manner and chases everything removing stress from any... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169 reviews

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Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

HMD Legal experience

The best experience we have ever had using solicitors, so fast, efficient and easily accessible everything was so easy. The online portal they use is brilliant. Thank you for your hard work. Highly recommend.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Another Great Service!

We have just used HMD Legal for the 2nd time this year. And yet again they failed to disappoints, Grace was fantastic and went the extra mile, getting things done quickly, keeping us informed and updated with phone calls.
Thanks again grace!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

First of all I used HMD LEGAL services…

First of all I used HMD LEGAL services for the purchase of my new home, The online system is very good, it shows every step of the process right up to exchange of contracts.
Hannah and Simay were excellent and responded to emails and phone calls promptly.
I also used HMD for the sale of my old home a totally separate transaction, Donna was excellent throughout keeping informed on contracts, transfers of funds etc.
All I can say it does pay to use small firms for an excellent experience on customer service.
I would have hesitation to recommend HMD and use them again myself.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

HMD Legal have been fantastic from…

HMD Legal have been fantastic from start to finish. Grace was easy to deal with, always responding to emails and calls, answering my questions and on hand to give advice. Grace pushed the vendors solicitors who were slow and managed to get completed quickly. Thank you :-)

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I’ve used HMD legal for sales and purchase of my new home, I am very pleased with the services that I have received from Hannah and her team. Great communications and updates with online tracking of my case. I highly recommend this firm to everyone.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Just wanted to express my gratitude…

Just wanted to express my gratitude towards everyone in this company called HMD LEGAL, there is nothing that you would expect to be done better once dealing with this company! I am happy having benefited from the service they provided! Just wonderful!!! Thank you so much!!!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

From instruction to completion of the property, Grace was fantastic, kept us informed of progress along the way and all the process’ were done in a timely manner, i wouldn’t use anyone else.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

This is the third time I have used HMD…

This is the third time I have used HMD Legal. The best bit is the price, but the service and updates are very good as well. I used them to both buy and sell my last home. Don't be concerned about them not being your 'local solicitor' Most conveyancing work is heading online now, and it doesn't matter where they are.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

The team were very professional

The team were very professional, efficiant & responsive. We were selling two properties & buying one together so dealing with three different solicitors the other two were slow, incompitant as getting things wrong not proactive and made the process difficult, prolonged & stressful but HMD legal kept us sain & delt with the other solicitors as well as they possibly could. I would recommend this company without hesitation & wish to thank them for all they accomplished on our behalf.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

The whole team was fantastic worked so quickly to finish all the paperwork in order to get us our move sorted. We were renting and the landlord wanted her house back and we didn’t have much time to get this purchased sorted. However, Simay and Co, within 30 days got all the steps done.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I found Hmd Legal

I found Hmd Legal, excellent , I have moved house a number of times, but this is the 1st tome i bought of a auction.
Hmd kept me up to date of progress and we successfully completed as per the auction timelines.
A very good smooth experience.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We have just used HMD Legal for our house purchase and Grace Braim was fantastic. Everything we asked of her was actioned immediately. She kept us updated as things progressed and was very professional, but friendly with it. We would have no hesitation in recommending Grace or the company to anyone. Thank you Grace :-)

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We have just used HMD Legal for our house purchase and Grace Braim was fantastic. Everything we asked of her was actioned immediately. She kept us updated as things progressed and was very professional, but friendly with it. We would have no hesitation in recommending Grace or the company to anyone. Thank you Grace :-)

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, accessible and smooth.

HMD Legal's online platform made tracking the progress of my sale so clear and easy to follow, and also allowing simple document uploads and downloads, even sending small notes/comments to the legal team instead of sending emails.
Updated with important information regularly and everything was handled smoothly and professionally. I can't recommend enough- thank you so much Hannah and the rest of the team!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

HMD Legal professional online

HMD Legal have a professional online system where it is easy to review your case and the next steps required. Communication is good with a dedicated team dealing with each case. I found the whole process easy and without issue.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Our home purchase was not run of the mill.

Our home purchase was not run of the mill and HMD handled it well. They were quick to respond to emails and provide support throughout the process. They had a "can do" approach so absent in others we have experienced. We wanted to exchange and complete on the same day and they did this for us without any fuss. They are the only solicitor we have ever used that we would use again.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Five star service received by Hannah

Five star service received by Hannah! My file was handled to a high standard and I was kept in the loop right through to the end, we completed within the time scale, very pleased, highly recommended ! Thanks again!

November 25, 2025
Unprompted review

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