Hmd Legal Reviews 169

As first time buyers they was very helpful and patient with all the questions and fast at replying everything was on time and schedule can not fault Grace at all would highly recommend and the rest of the team thankyou

My partner and I were buying our first property, We were directed to HMD legal, and it was the best decision we have ever made! The whole team was incredible, special shout out to Grace she was amazing throughout the whole process, also her team Dagmara and Luiza

They have amazing communication skills, I was never left confused or uncertain about anything, with them everything was clear and simple and very fast, they have managed to complete our sale with just over a month!

Amazing team, we couldn’t have done this without them, we will be recommending to all friends and family and will definitely be using them in future again and again

Thank you so much for securing us a property and for making this process a great experience for us

Thank you
Kinga & Luis

I was allocated HMD Legal for the purchase of a property and dealt with Grace Braim and Caroline Renton (and a few others). I have been seriously impressed with the service received. Emails have been responded to usually within the hour of being sent. The advice has been excellent, and I really felt that I had someone in my corner protecting my interests. I am super impressed which for me is a rarity. I have already recommended them to others and would not hesitate to use them again. Well done to Grace and all of the team at HMD Legal.

Although initially we felt we weren't kept fully informed after appointing HMD, this changed totally once exchange of contracts got nearer. We were then updated promptly every step of the way, all the way to completion. All staff are professional, helpful and friendly.

Hannah and the team were quick and responsive on my house sale and we managed to get into a position to exchange the sale of my house very swiftly.

It’s been nearly 30 years since we bought a property and we felt very nervous at the computer skills we would need. HMD were very easy to communicate with not only by email but phone. They were brilliant. We would highly recommend them.

Couldn’t ask for a better legal team to help get things done so quickly. Grace and Dagmara especially were so fast at responding and getting answers from the sellers much slower solicitors

Thanks so much

Communication from HMD is dreadful. They don't reply promptly to emails and are unreachable by phone. You cant even leave a voicemail as their 'mailbox is full'. I would avoid. Very, very frustrating.

REPLY TO HMD
You are acting for my sister-in-law in the purchase of a flat in York (I am a authorised contact.) We have a paralegal as the primary contact called.S***y. I have tried multiple times to speak to her/him but to no avail . The Estate Agent has had the same issues. I note you reply quickly on Trustpilot. A shame you don't do the same for your customers

The house sale was concluded successfully with only a minor delay - which may have been due more to the purchaser's solicitor than HMD. All aspects of the completion, including money transfers, were conducted swiftly and efficiently.

The owner of HMD Legal is doing all they can to get this review removed. I’m happy for them to call me and discuss, but they will continue to claim online that they were not part of this issue…

Our experience with HMD Legal comes from when our purchase and sale were apparently being handled by WYM Legal who have since been closed by the Council for Licensed Conveyancers (CLC) in order to protect the rights of consumers.

During our engagement with two members off staff apparently working for WYM Legal, they used signatures in their emails and their return documents which appeared to show HMD Legal as the legal entity handling our case.

One individual who is a solicitor and managing director of HMD Legal was also listed as a Director on WYM Legal on companies house until 8th May 2025 and we received notice of transfer of file to HMD Legal 12 days later. This comes around the same time we had submitted an official complaint to WYM Legal regarding this director and another member of staff also working for HMD Legal and I had requested they take no further action on our file until our complaint was resolved. We never received any response to our complaint from HMD Legal or WYM Legal.

When we received notification of our case transferring officially to HMD Legal due to the CLC closure, we rejected the transfer and moved firms altogether, as the poor advice and guidance we received through HMD Legal left us out of pocket and set our sale back significantly. When informed of our decision to move firms, the managing director couldn't have closed our online account any quicker.

Our experience with both members of staff, were extremely disappointing. Communication was inconsistent, key information was ignored, and we were repeatedly given conflicting advice during a complex covenant issue that should have been handled with far greater care.

We lodged a formal complaint with the Legal Ombudsman, naming WYM Legal and HMD Legal. The Ombudsman have since confirmed our complaint had merit, however as WYM Legal had shut down, they could not take our claim further unless our losses exceeded £10,000. We later learned from the Ombudsman that HMD Legal had described themselves as a “consultancy firm” for WYM Legal rather than trading under their own name, meaning they avoided accountability despite being directly involved.

After months of stress, poor communication, and a lack of professional oversight, we feel it’s important to warn others about our experience. I would strongly recommend anyone considering using anyone connected to HMD Legal do thorough research beforehand.

They will claim the obudsman complaint is fabrication to prevent poor reflection on them.

Hmd Legal are top professional with their work. From start to finish, they dealt with all my property conveyancing smoothly. Tia kept me updated and responded to emails promptly. It was a pleasure working with them. More than a 5star.

Thanks for the service provided.

I like the use of the portal for regular updates.

When it was time for completion, you were able to turn things round quickly and efficiently, so thank you.

Please could you share feedback to Home Legal Direct, who referred me to you. They initially advised that the property search costs would be £300 when actually they turned out to be £400 which was unexpected.

We were constantly kept informed by Grace who made the whole experience run smoothly.
I have already recommended HD Law to others.

I used Hmd legal for the first time purchasing my property and they was spot on. Grace was amazing going above and beyond to help me through the process and her responses where second to none I couldn't have asked for more.

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience!
We were able to see where we were in the process at all times and if I did need to raise an urgent enquiry. Tia was super quick to respond.
I am moving out of my primary residence in the next few months and will definitely use HMD legal for this house sale and my onward purchase.
Well done all involved!

I found the responses to any question I had were informative and quickly answered.
Past experiences with other companies I had used I seemed to be continually chasing them for updates,
Also the costs were very competitive and (no surprises)

Hannah and team are very good, quick and approachable for our portfolio of properties. Thoroughly recommend them.

Great firm!! I used HMD Legal for the first time and they were very prompt with their responses and reassured me that we would complete within the 56 day time period needed to meet auction purchase requirements. Simay was the main point of contact and she kept us informed along with the daily digest which enabled me to view progress as well as upload document for all to see. I am planning to use them again for my next purchase. Fantastic

Fantastic service from start to finish, I could not have asked for more. Great communication and very responsive

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with. A special thank you to Freya, who was so supportive. We couldn't recommend HMD Legal more highly. Thank you