Hmd Legal Reviews 169

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor. People frequently commend the quick response times and the efficient customer service provided. Reviewers also appreciate the smooth and transparent user experience, often mentioning the ease of tracking progress through the online portal. However, some people were dissatisfied with the communication, describing it as dreadful or inconsistent. A few other people also felt that the company lacked attention to detail and accountability, leading to issues like incorrect information being provided or cases nearly collapsing.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional approach, speed, and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's professional,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the efficiency and responsiveness... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the thorough, efficient,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more

Rated 5 out of 5 stars

Fabulous service from Grace and the HMD legal team, I can highly recommend. Grace made our move so much easier, professional to the core, friendly manner and chases everything removing stress from any... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169 reviews

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1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Disappointing servuce

I am sorry to say but there was a complete lack of communication from the firm and a feeling that we may have been stonewalled by the Receptionist as it appeared nothing was passed on. Having either left messages or spoken to the Receptionist on four occasions over a five day period, no-one got back to us and we had to continually call to attempt to make contact. At times, we needed to use our Estate Agent to get them to find out from OUR solicitors what was happening.

September 25, 2025
Unprompted review
Hmd Legal logo

Reply from Hmd Legal

Dear Tim,
Thank you for taking the time to provide a review. We are however disappointed at the feedback, as you may imagine. Having discussed with the team we note that the matter was completed within 8 weeks of instruction and on the preferred date you requested; the buyer wanted to complete a little earlier but you stipulated the later date and this was agreed to your benefit.

Our receptionists are specially trained to give updates on files and I can see that you have commented that communication was poor however you did have a telephone call with our team on those four occasions you intended to, and on one occasion you left a voicemail. This voicemail was for a general update and we emailed you a thorough response on the same day. We are very sorry that the call did not connect immediately on the day, sometimes the lines can be busy.

For legal queries or assistance, you always had a further direct email contact for both the Conveyancer handling the case and her assistant, both of whom did not know you were experiencing any dissatisfaction as it was not brought to our direct attention. Having reviewed your file we cannot see any telephone appointments requested or made but responses to each call and email were given same day. Further, you are active on our case management system Hoowla which shows a clear timeline of events, those items shown in green being complete and those in red incomplete.

Lastly, we are glad that all went smoothly and we met your target date for completion. We wish you all the best with your future endeavours.

Rated 5 out of 5 stars

Fast and reliable conveyancing

HMD lived up to their reputation of turning the conveyancing around quickly and without problems. They were reasonably priced and straightforward to deal with. Many thanks to the whole team.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Solicitors!!!!

From start to finish Hannah and the team have been absolutely excellent. As first time buyers, they have made the process stress free and very very quick with the transaction only taking 8 weeks!!

Would highly recommend, thank you HMD Legal!!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quality service

I have now used Hmd for a several purchase and as always they are efficient, extremely professional and always quick to respond to any questions that I have. Definitely 5 star service

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great process

Excellent process with timely and accurate communications made the conveyancing transaction easy. Good value too! Thanks again to Hannah & Nicola.

October 20, 2025
Rated 5 out of 5 stars

First home buyer

I’ve recently purchased my first home. I knew of Hmd Legal through a family member and didn’t hesitate to use them.

The team were extremely thorough throughout and only ever professional. On an app called HOOWLA I was able to see a progression chart which was very helpful. It also tells you what the last time they worked your case was. I was never in any position of worry, every single thing was laid out and explained in depth.

As a first time buyer I found my whole experience a lot less stressful than I’ve heard of other friends.

I would do nothing but instantly recommend this firm for anything you need in this sector.

Thank you all so much for making my dream a reality and helping me.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. Sale of property and purchase of new property. The online app was great and could see the progress. Highly recommend

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot rate HMD Legal higher

Cannot rate HMD Legal higher. Everyone I dealt with have been very helpful, polite and great to deal with (Harry, Chamodi, Simay and Hannah).

They took the stress out of the process and we completed in under 10 weeks. They have a portal which is easy to use and allows easy tracking and uploading of documentation.

Very highly rated.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Crace is a superstar.

By far the best experience we could have hoped for. We instructed HMD and were allocated Grace Braim to deal with a property purchase in Whitby.

From start to finish everything was dealt with promptly, professionally and just as importantly, in a friendly manner.

From instruction to completion it took just over 3 weeks! Those 3 weeks were a stress free as we could have hoped for, as Grace preempted every query so to have everything in place ahead of time.

Every email was responded to promptly (usually a matter of 5 or ten minutes), phone calls were always answered which is unbelievably refreshing given previous experience with firm from Doncaster.

Grace put our minds at ease when anything arose, the response was always “that’s not a problem, we will sort it”. Explanations were always offered in layman’s terms, making the legal jargon simple and understandable.

Thank you again Grace and Dagmara. We will absolutely use you again in future and suggest anyone reading this, do not hesitate in using HMD.

Best wishes, Dave and Emma.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Local company with excellent staff and communication

Local company with excellent communication, very friendly and professional staff. They kept us informed all the way through the selling process with weekly updates. The online document and filing system is a great system and allows you to see every step of the way. I would highly recommend HMD Legal.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The service from HMD Legal was excellent. Communication was first class, we were both kept informed each step of the way. The whole process was seamless and we completed on our Mother's house in 7 weeks. I can highly recommend HMD Legal. Many thanks to all personnel concerned in our recent stress free house sale!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

HMD Legal we’re far cheaper than other…

HMD Legal we’re far cheaper than other conveyancers but gave us an excellent service, keeping us up to date on progress, letting us know when we needed to do anything and quick to respond when we had questions. I rate them excellent and would not hesitate to recommend them or to use them again. Hannah and Tia were especially helpful.

October 4, 2025
Unprompted review

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