Hmd Legal Reviews 

196
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, making interactions pleasant and efficient. The service provided is frequently described as exceptional, with many appreciating the quick response times and smooth user experience. Many consumers highlight the efficiency and ease of their overall experience, often noting how the company makes complex processes manageable. However, some customers also noted issues with communication, mentioning difficulties reaching the company or receiving timely responses. These reviewers reported unanswered calls, unreturned emails, or inconsistent updates, leading to frustration and a feeling of being uninformed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, knowledgeable, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as straightforward, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia, Chamodi and Donna were all excellent and exceeded my expectations in quality of service! They were very professional, extremely responsive and answered all my questions very promptly. They were... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(196)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

I used Hmd legal for the first time…

I used Hmd legal for the first time purchasing my property and they was spot on. Grace was amazing going above and beyond to help me through the process and her responses where second to none I couldn't have asked for more.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent conveyancing experience!

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience!
We were able to see where we were in the process at all times and if I did need to raise an urgent enquiry. Tia was super quick to respond.
I am moving out of my primary residence in the next few months and will definitely use HMD legal for this house sale and my onward purchase.
Well done all involved!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I found the responses to any question I…

I found the responses to any question I had were informative and quickly answered.
Past experiences with other companies I had used I seemed to be continually chasing them for updates,
Also the costs were very competitive and (no surprises)

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great firm!

Great firm!! I used HMD Legal for the first time and they were very prompt with their responses and reassured me that we would complete within the 56 day time period needed to meet auction purchase requirements. Simay was the main point of contact and she kept us informed along with the daily digest which enabled me to view progress as well as upload document for all to see. I am planning to use them again for my next purchase. Fantastic

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

The amazing team at HMD Legal

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with. A special thank you to Freya, who was so supportive. We couldn't recommend HMD Legal more highly. Thank you

November 4, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing servuce

I am sorry to say but there was a complete lack of communication from the firm and a feeling that we may have been stonewalled by the Receptionist as it appeared nothing was passed on. Having either left messages or spoken to the Receptionist on four occasions over a five day period, no-one got back to us and we had to continually call to attempt to make contact. At times, we needed to use our Estate Agent to get them to find out from OUR solicitors what was happening.

September 25, 2025
Unprompted review
Hmd Legal logo

Reply from Hmd Legal

Dear Tim,
Thank you for taking the time to provide a review. We are however disappointed at the feedback, as you may imagine. Having discussed with the team we note that the matter was completed within 8 weeks of instruction and on the preferred date you requested; the buyer wanted to complete a little earlier but you stipulated the later date and this was agreed to your benefit.

Our receptionists are specially trained to give updates on files and I can see that you have commented that communication was poor however you did have a telephone call with our team on those four occasions you intended to, and on one occasion you left a voicemail. This voicemail was for a general update and we emailed you a thorough response on the same day. We are very sorry that the call did not connect immediately on the day, sometimes the lines can be busy.

For legal queries or assistance, you always had a further direct email contact for both the Conveyancer handling the case and her assistant, both of whom did not know you were experiencing any dissatisfaction as it was not brought to our direct attention. Having reviewed your file we cannot see any telephone appointments requested or made but responses to each call and email were given same day. Further, you are active on our case management system Hoowla which shows a clear timeline of events, those items shown in green being complete and those in red incomplete.

Lastly, we are glad that all went smoothly and we met your target date for completion. We wish you all the best with your future endeavours.

Rated 5 out of 5 stars

Fast and reliable conveyancing

HMD lived up to their reputation of turning the conveyancing around quickly and without problems. They were reasonably priced and straightforward to deal with. Many thanks to the whole team.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Solicitors!!!!

From start to finish Hannah and the team have been absolutely excellent. As first time buyers, they have made the process stress free and very very quick with the transaction only taking 8 weeks!!

Would highly recommend, thank you HMD Legal!!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Quality service

I have now used Hmd for a several purchase and as always they are efficient, extremely professional and always quick to respond to any questions that I have. Definitely 5 star service

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great process

Excellent process with timely and accurate communications made the conveyancing transaction easy. Good value too! Thanks again to Hannah & Nicola.

October 20, 2025
Rated 5 out of 5 stars

First home buyer

I’ve recently purchased my first home. I knew of Hmd Legal through a family member and didn’t hesitate to use them.

The team were extremely thorough throughout and only ever professional. On an app called HOOWLA I was able to see a progression chart which was very helpful. It also tells you what the last time they worked your case was. I was never in any position of worry, every single thing was laid out and explained in depth.

As a first time buyer I found my whole experience a lot less stressful than I’ve heard of other friends.

I would do nothing but instantly recommend this firm for anything you need in this sector.

Thank you all so much for making my dream a reality and helping me.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. Sale of property and purchase of new property. The online app was great and could see the progress. Highly recommend

October 8, 2025
Unprompted review

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