Hmd Legal Reviews 

196
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, making interactions pleasant and efficient. The service provided is frequently described as exceptional, with many appreciating the quick response times and smooth user experience. Many consumers highlight the efficiency and ease of their overall experience, often noting how the company makes complex processes manageable. However, some customers also noted issues with communication, mentioning difficulties reaching the company or receiving timely responses. These reviewers reported unanswered calls, unreturned emails, or inconsistent updates, leading to frustration and a feeling of being uninformed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, knowledgeable, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as straightforward, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia, Chamodi and Donna were all excellent and exceeded my expectations in quality of service! They were very professional, extremely responsive and answered all my questions very promptly. They were... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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Asks customers to review

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Replied to 60% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(196)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Cannot rate HMD Legal higher

Cannot rate HMD Legal higher. Everyone I dealt with have been very helpful, polite and great to deal with (Harry, Chamodi, Simay and Hannah).

They took the stress out of the process and we completed in under 10 weeks. They have a portal which is easy to use and allows easy tracking and uploading of documentation.

Very highly rated.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Crace is a superstar.

By far the best experience we could have hoped for. We instructed HMD and were allocated Grace Braim to deal with a property purchase in Whitby.

From start to finish everything was dealt with promptly, professionally and just as importantly, in a friendly manner.

From instruction to completion it took just over 3 weeks! Those 3 weeks were a stress free as we could have hoped for, as Grace preempted every query so to have everything in place ahead of time.

Every email was responded to promptly (usually a matter of 5 or ten minutes), phone calls were always answered which is unbelievably refreshing given previous experience with firm from Doncaster.

Grace put our minds at ease when anything arose, the response was always “that’s not a problem, we will sort it”. Explanations were always offered in layman’s terms, making the legal jargon simple and understandable.

Thank you again Grace and Dagmara. We will absolutely use you again in future and suggest anyone reading this, do not hesitate in using HMD.

Best wishes, Dave and Emma.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Local company with excellent staff and communication

Local company with excellent communication, very friendly and professional staff. They kept us informed all the way through the selling process with weekly updates. The online document and filing system is a great system and allows you to see every step of the way. I would highly recommend HMD Legal.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The service from HMD Legal was excellent. Communication was first class, we were both kept informed each step of the way. The whole process was seamless and we completed on our Mother's house in 7 weeks. I can highly recommend HMD Legal. Many thanks to all personnel concerned in our recent stress free house sale!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

HMD Legal we’re far cheaper than other…

HMD Legal we’re far cheaper than other conveyancers but gave us an excellent service, keeping us up to date on progress, letting us know when we needed to do anything and quick to respond when we had questions. I rate them excellent and would not hesitate to recommend them or to use them again. Hannah and Tia were especially helpful.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing "Grace"

From start to finish the process was quick and easy with HMD Legal. They responded to communication quickly and clearly. We completed on our property in 8 weeks. We would definitely use them in the future and we would recommend to others.
Grace was amazing.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Using HMD Legal was the best decision…

Using HMD Legal was the best decision I’ve made!

This is our third purchase and have used other solicitors before who we were constantly having to chase and ask for updates!
This wasn’t the case with HMD legal, they updated us regular, everything was complete without us having to ask and Hannah is amazing. I’d email her asking a question and I can guarantee within 5 mins there would always be a reply!

It’s so refreshing to have a solicitor that actually understands and helps without having to call someone and then get passed from pillow to post.

I can recommend HMD legal 100%!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with Hannah and the rest…

Very pleased with Hannah and the rest of the HMD team. This was my first house purchase so I had a lot of questions and required assistance. Every step was completed in a timely manner and I always received a prompt response about any queries/updates. A professional, polite and competent team.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

I couldn't be more impressed by Grace and the team.
The entire team were competent, communicative, pleasant, use a intuitive and transparent online dashboard, and made me feel like I had a strong team fighting my corner to get the sale through while also covering me in terms of risks.
Grace was approachable and on hand throughout to pick up queries from both me and the estate agent. I felt like she knew me and and my case really well and responded quickly and throughly to my questions and queries.
I loved the Howla app, it meant the whole process was super transparent and I could see the process being made, as well as having Grace updating me as and when she actioned the tasks.
I will certainly be recommending you on to friends and have appreciated the excellent support throughout! Thanks for all your hard work on my behalf.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service and attention.

I am so pleased I chose Hmd Legal for the conveyancing of my flat. From start to finish the legal team have been absolutely brilliant. Every email or phone call has been answered and actioned quickly. I would like to mention Tia, Dagmara and Chamodi, who have been extremely professional, approachable and friendly. I can highly recommend Hmd Legal and I will most definitely use them in the future. Thank you HMD LEGAL.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Good professional Law firm

We faced a challenging sale of our property, but from day one, Nicola and her team were dedicated to supporting us. They went above and beyond to ensure all necessary paperwork was completed promptly for the exchange and completion of our property. Their professionalism, combined with a genuine sense of empathy and understanding, made all the difference. I wholeheartedly recommend this firm to anyone seeking an exceptional law firm.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service, flawless!

Fabulous service from Grace and the HMD legal team, I can highly recommend. Grace made our move so much easier, professional to the core, friendly manner and chases everything removing stress from any situation. When Grace went on holiday the team stepped IN and continued in a flawless manner. The Hoowla app is transparent and easy to use and makes for a seamless experience where you can track progress easily. Our move was within the peak district and there was no concerns using a conveyancing company base in North Yorks. Fabulous! Thank you Grace, Hannah and the team.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional company

They completed the purchase of our new home in four weeks, they kept us informed every step of the process and always answered any questions promptly, a very professional and efficient company I would highly recommend them

September 17, 2025
Unprompted review

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