Hmd Legal Reviews 

196
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, making interactions pleasant and efficient. The service provided is frequently described as exceptional, with many appreciating the quick response times and smooth user experience. Many consumers highlight the efficiency and ease of their overall experience, often noting how the company makes complex processes manageable. However, some customers also noted issues with communication, mentioning difficulties reaching the company or receiving timely responses. These reviewers reported unanswered calls, unreturned emails, or inconsistent updates, leading to frustration and a feeling of being uninformed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, knowledgeable, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as straightforward, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia, Chamodi and Donna were all excellent and exceeded my expectations in quality of service! They were very professional, extremely responsive and answered all my questions very promptly. They were... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(196)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

100% recommend

All of the lovely ladies we dealt with at HMD were absolutely fantastic! I would 100% use the again and recommend them to anyone. As first time buyers, I had so many questions but they were always there to answer them. Special mention to Hannah, Simay and Katie. Thank you so much!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

We had a great experience with the team. After changing over the property we were purchasing, the team did a seamless transaction and kept us updated every step of the way. Any questions we had were answered in detail and we felt at ease that everything was being done to a high standard. Thank you to everyone who helped us! Joe and Meg

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with HMD Legal

I had a great experience with Hannah, Nicola and the team at HMD Legal for both my sale & purchase.
I was under very tight time pressure, but they managed to align everything up perfectly to complete my sale and purchase on the same day.
Highly recommend!

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID Regrets with choosing this company as our solicitors.

The most unorganised company and unfriendly staff. Unfortunately, this is not a company we would recommend to anyone and we sadly regret choosing.

I will not delve into details as every bad review with real peoples experience and opinions they reply back to and make it everyone else’s problem and take no accountability or apologise.

They previously replied to my review saying they searched their database and had no record of an ‘Emily’ which is clearly a lie as they were the solicitors I used to buy my first home in August 2025. It’s laughable what they will do when they get a bad review. Instead of listening they deflect. This company will not grow buy doing this.

Unfortunately Hannah the owner was on holiday for the 3/4 months we were dealing with her company and maybe this is why we had such a poor experience with her incompetent and rude staff.

AVOID AVOID AVOID.

August 29, 2025
Unprompted review
Hmd Legal logo

Reply from Hmd Legal

This is not a genuine review. We have searched our database and have had no "Emily" client recently. We believe this is another false review following on from that of "Karolis" previously.

Kindly phone Hannah on 01947604082 to discuss.

Rated 1 out of 5 stars

Poor Communication Led to Lost Sale

Poor communication resulted in a lost sale. HMD Legal terminated our contract two weeks before the agreed completion date, referencing a negative online review.

We also experienced unprofessional conduct from the solicitor Hannah, who was rude and dismissive in her communications. Withdrawing representation at this late stage effectively jeopardised the sale.

September 11, 2025
Unprompted review
Hmd Legal logo

Reply from Hmd Legal

Dear Karolis,

We are quite concerned at your review which unfortunately is dishonest.

There is a direct phone number, because of course you abused our reception team utilising this earlier today. There are no hidden fees, we reported the leasehold Notice of Transfer and Certificate of Compliance costs to you in the Leasehold Report sent to you. Unfortunately we cannot foresee what these leasehold charges will be until we review the contract pack but we certainly did inform you at the earliest opportunity.

We have been corresponding with you almost daily, so it is a shame that you feel the need to write a false review. We wish you all the best with your transaction moving forward.

Rated 5 out of 5 stars

House Sale Delays - HMD came to the rescue

I sold a house as executor, and approached HMD after our initial solicitors had lost paperwork and caused significant delays. HMD picked up the case and even though they had to just about start from scratch, we were completed in 5 weeks. Communications were clear and quick and they were very responsive. I would certainly use them again.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

A1+ customer service

A1+ customer service. They went above and beyond with constant contact with me.
They were highly recommended to me.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Could not recommend more!

I had the pleasure of having Grace as my solicitor. As a first time buyer, I was full of questions, worries and confusion but Grace was extremely, helpful and explained everything clearly. The HOOWLA app was great as could track progress of the sale, and we managed to complete within 3 months. Thank you so much to everyone at HMD legal.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed

Our house purchase fell through but it lead us to find our dream home which was being sold via modern method of auction. The firm we were selling our property through didn’t deal with auctions but HMD Legal were able to review the auction pack by a tight deadline which allowed us to proceed with confidence. Hannah and the team were efficient, responsive and helpful throughout the process and liaised effectively with our other solicitor and mortgage broker. We were really impressed with the speed of service and we would highly recommend HMD Legal. Thanks for making one of life’s stressful situations easier.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We used HMD for both the sale of our house last October, and now for the purchase of our new home. Our house purchase happened within 9 weeks from offer to completion - a seamless, professional, and highly recommendable experience. Grace helped us every step of the way, and was always quick and clear in getting back to our many questions. Thanks so much!!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Hannah, Nicola and Team

Hannah, Nicola and the team have been superb through a long and on/off house sale. Having previously used them for a quick and simple house purchase they really went the extra mile this time. Always available to talk through issues and provide pragmatic solutions they were easy to deal with and really professional. The systems were easy to use and I always got a quick response.

August 29, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed with the experience

I chose Hannah's firm after being recommended by a friend. They were very competitive on pricing and, having gone through a very expensive divorce, cost was important to me. My house sale was the last piece of the divorce jigsaw, which had been extremely stressful and Hannah's team very competently handled the sale up until the date of completion, however this is where they fell short. No funds from the sale appeared and there was no communication from Hannah's team about what was happening. I had to keep chasing for an update and was given very sketchy, limited information about what was happening, other than that it was a problem with the Bank. Funds finally appeared after 4 days of me chasing and demanding to know what was happening. No-one contacted me to tell me funds had been transferred, or to apologise for the delay until a couple of days later. It is such a shame my experience with them ended this way, as up until completion, I had been very happy with my experience.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, great staff who are proactive, easily contactable and very approachable. First class service.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

HMD Legal - best representation ever!

HMD Legal - and more specifically Grace Braim and her team are amazing! This is a wonderfully modern & refreshing way of legal firms doing business. When selling and buying houses recently they kept us informed at every stage via web portal, telephone and email. Any questions we had were always answered quickly and we had a clear idea of what was happening & when. Moving is a stressful business but Grace made it as easy as possible for us. HMD take away the usual ‘smoke & mirrors’ of conveyancing - they are open & honest & understand that they are dealing with people’s lives. Wholeheartedly recommend HMD & would definitely use them again! Thank you!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding work

Nicola and Donna, did an outstanding job of arranging the sale of our house. They provide us with an update of how the work was progressing. When we had a query it was answered promptly. Definitely a company we would recommend to anyone wishing to sell their home.

August 1, 2025
Unprompted review

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