Hmd Legal Reviews 

196
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, making interactions pleasant and efficient. The service provided is frequently described as exceptional, with many appreciating the quick response times and smooth user experience. Many consumers highlight the efficiency and ease of their overall experience, often noting how the company makes complex processes manageable. However, some customers also noted issues with communication, mentioning difficulties reaching the company or receiving timely responses. These reviewers reported unanswered calls, unreturned emails, or inconsistent updates, leading to frustration and a feeling of being uninformed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, knowledgeable, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as straightforward, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia, Chamodi and Donna were all excellent and exceeded my expectations in quality of service! They were very professional, extremely responsive and answered all my questions very promptly. They were... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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Replied to 60% of negative reviews

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4.6

All reviews

(196)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Top firm and great people

FTB they did everything efficiently and put my mind at ease.

The whole process from start to finish was brilliant and I would highly recommend them.

Thanks again for all the hard work you put in

July 25, 2025
Unprompted review
Rated 4 out of 5 stars

Tia and Dagmara were very professional…

Tia and Dagmara were very professional throughout the course of the sell of my property. The process turned out to be quite protracted and stressful due to the leasehold arrangements of my property - but Tia and Dagmara kept me informed throughout the process. The completion process, when we got there, turned out to be quick and easy. I would definitely recommend Hmd Legal to anyone considering selling their property.

August 8, 2025
Unprompted review
Rated 4 out of 5 stars

Tia and Dagmara were fantastic….

Tia and Dagmara were fantastic and kept us informed of every stage. It was fairly straightforward in terms of the sale but we had to do some of the work when it came to some of the actions that fell out of the survey, I.e sign off for an extension which I had to complete. Nevertheless very competent and very competitive in terms of pricing.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

HMD Legal were great to work with

HMD Legal were great to work with. I required a quick turn around of just 20 working days to complete. They completed it with no fuss at all. The online system you have access to gives you great visibility of where your case is, there is no constant phoning your solicitor or feeling unsure of the progress of your case. Cost wise I found them very competitive within the market which was great as well. The no fuss approach was most appealing to me, they work at speed too. I would say communication is great and better than most solicitors I've worked with in the past but can occasionally be a little slower than I would have liked. But having the online website and app access meant you can check your case progress anytime anywhere. Definitely recommend HMD Legal for anyone who needs to complete in a short time period.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Nicola Peacock my case handler and the whole team were great. Mine was a difficult sale for various unexpected reasons but they took them in their stride. Clearly highly competent and professional and on top of the intricacies. There could be a little better handing over between the team for holidays but that only had a very minor impact which doesn't affect the overall rating.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient

Great experience with Hannah, Simay and the whole team at HMD. My sale and purchase were expertly handled. The transactions went through quickly and I was kept up to date throughout. I wouldn't go anywhere else for my conveyancing in future

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this firm. From start to finish, their professionalism, responsiveness, and attention to detail really stood out. Even though they’re a newer and smaller firm, they handled everything with the confidence and care of a long-established practice. I felt well supported throughout the process and would happily recommend them to anyone looking for trustworthy and efficient legal support. Thank you again — it was a pleasure working with you!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Made the whole process of buying our…

Made the whole process of buying our first house simple, scarily quick! Quick to come back when we had any questions and professional. No faff. will 💯 use again in the future. Thankyou

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Eight week completion!

The HMD legal team managed to complete my sale in just eight weeks! With lots of complexities uncovered through the process, this was a huge effort and I’m really grateful to the team. The cost was also significantly lower than I have paid on previous house sales so amazing value for money.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic service

What a fantastic service, I had a bit of a rough ride buying my house but chose to stick with HMD for the whole process, they are efficient, keep you up to date with every step and was on hand all the time for my queries.

Hannah, Simay, and Nicola were just amazing and I can’t thank them enough!

We are now in our dream house and the process was so quick 8 weeks from my mortgage application to completion! Thank you ⭐️

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

HMD reliable,available & affordable!

HMD are always at the end of the phone or an email which is very reassuring when needing to know where a sale/ purchase is at. I am an estate agent so I also recommend HMD to my clients as they are fast and efficient too! Recently I moved house myself and the sale went through on time and stress free. The added bonus is the price which is also very affordable . Can’t fault them! Well Done HMD.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Our move back to Whitby

From start to finish Grace and the team were exceptional, professional and efficient but at the same time friendly and approachable. They seemed to work all hours and nothing was too much trouble. We would thoroughly recommend and would use them again!

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Can not thank Chamodi and Harry enough…

Can not thank Chamodi and Harry enough we had to change solicitors 2 weeks before we was supposed to complete on our house, they did everything they could to make this happen. They kept us updated throughout the whole process and made everything so easy for us. We will 100% use HMD legal in the future if needed. Once again thank you so much for all your help.

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Slow and non responsive file handler

We instructed HMD legal to deal with our purchase but were told they could no longer act for us as they were not on the panel for Halifax. We had to find new solicitors. However, the way it was dealt with was terrible, we had to chase numerous times before we were told what was happening. The file handler Chamodi was holding up the file by saying there were outstanding queries but would not specify what queries. Very frustrating.

June 16, 2025
Unprompted review
Hmd Legal logo

Reply from Hmd Legal

Dear Ornella,

Thank you for your review however you instructed WYM Legal to assist you but unfortunately they closed for business. We advised you that as a new start up firm we were still in the process of applying for lender panels and would not be able to take your file with us over to our new firm. We were quite clear about this from the outset and whilst we apologise for the inconvenience this issue was unfortunately a result of the closure of WYM Legal and does not relate to HMD Legal.

Rated 5 out of 5 stars

Mr and Mrs Benson

Hi, my self jemin and partner benson
had Hannah and Simay from their team .They were so helpful and was giving us updatations and guiding through out. I would really appreciate for their patience towards me.Thank you so much. WE COMPLETED THE PROCESS OF GETTING HOUSE WAS started on 15 the April and got the keys by june 25 th.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Best conveyancers ever

We have moved house many times, and can honestly say that HMD Legal are the best conveyancers we have ever used. Hannah and her team kept us informed, but what we appreciated most of all were their prompt responses to any questions we had. We would 100% recommend them.

June 30, 2025
Unprompted review
Rated 4 out of 5 stars

House Purchase

I recently used Hmd Legal for the conveyancing of my property, and I couldn't be happier with the service I received. From the very beginning, they were professional, responsive, and incredibly thorough.

The entire process was clearly explained, and any questions I had were answered promptly and in plain language. Communication was excellent throughout—emails and calls were returned quickly, and I always felt informed and supported.

They handled all the legal complexities efficiently and with minimal stress to me.

I would not hesitate to recommend Grace from HMD Legal to anyone looking for a reliable and trustworthy conveyancing solicitor.
Thank you!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Most professional service

Most professional service. Kept informed throughout and much quicker than I thought. All the staff involved were extremely helpful and a pleasure to deal with.

Really appreciated the online approach, would not hesitate to use this team again.

June 24, 2025
Unprompted review

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