Hmd Legal Reviews 

196
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, making interactions pleasant and efficient. The service provided is frequently described as exceptional, with many appreciating the quick response times and smooth user experience. Many consumers highlight the efficiency and ease of their overall experience, often noting how the company makes complex processes manageable. However, some customers also noted issues with communication, mentioning difficulties reaching the company or receiving timely responses. These reviewers reported unanswered calls, unreturned emails, or inconsistent updates, leading to frustration and a feeling of being uninformed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, knowledgeable, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as straightforward, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia, Chamodi and Donna were all excellent and exceeded my expectations in quality of service! They were very professional, extremely responsive and answered all my questions very promptly. They were... See more

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

196 reviews

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Replied to 60% of negative reviews

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4.6

All reviews

(196)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazingly Helpful!!

I cannot thank HMD Legal enough for the help with completing the conveyancing of the purchase of my First Home.
Specifically special thanks to Grace who was my conveyancer throughout she was very responsive I would literally get a email back within an hour sometimes and she made the whole process stress free and explained things throughly.
Which is great since it was my first purchase and I had no clue what I was doing.
I was kept updated through the whole process and if I ever wanted an update it would get chased straight away.
I honestly could not thank HMD and Grace any more for their support 😊
Highly recommender !!

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

We have recently sold our property

We have recently sold our property, our estate agents recommended Hmd so we went with their recommendations what a fantastic decision that turned out to be. Grace who dealt with our house sale was professional and approachable at all times. Very responsive to email requests and kept us informed at all times. When Grace was unavailable we contacted other team members who were also very polite and helpful and aware of our sale. We found the hoowla app to check progress and what Grace was doing very useful, easy access to information regarding our sale and progress. As our exchange and completion was due we had excellent communication from Grace on the day and we can't thank Hmd enough for their help and support and getting our sale through. We would certainly recommend and would use Hmd in the future

June 20, 2025
Unprompted review
Rated 2 out of 5 stars

Poor Communication and Extensive Delays

We recently used HMD for our house sale and found them incredibly difficult to work with.

Our assigned team member was part time, and impossible to get hold of at any given point as she was either out of office or WFH and unable to take calls. There was a continuous lack of response to our other solicitors which meant that we were being contacted for updates that we did not have. They changed company part way through our case, but did not update any other parties involved, causing delays. There was an unacceptable delay in releasing the funds from our house sale, causing us to get our keys at the last possible minute before close of business.

Would not recommend using for the future.

June 20, 2025
Unprompted review
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Reply from Hmd Legal

Thank you for your feedback and for sharing your information so that we can investigate this further.

Upon review of your file, we can see that the transaction started at the end of January 2025. It took the buyer's solicitor 4 weeks to raise enquiries in which we raised those required with yourselves straight away. You answered our queries 3 weeks later and did apologise for the late reply; which we of course do not mind and we are happy to go at your pace. However, we do not accept that we caused a delay. We do however appreciate that you were purchasing a new build property and decided to use a separate solicitor for this transaction which can sometimes mean the process is a little less smooth than expected, particularly on the day of completion.

It is clear on the file that your other solicitor knew how to contact us as there were regular phone calls from them wanting to exchange contracts. We were able to do so once your buyer was ready and facilitated a timely completion on the agreed date. On the day of completion funds were indeed processed to your other solicitor same day; we can only apologise if the timing of funds release was not as early as you would have liked but we have to rely on the timing of funds received and also on the banks.

We wish you all the best in your new home and are sorry to hear you have not had a positive experience on this occasion.

Rated 5 out of 5 stars

This is the second time we’ve used HMD Legal

We used Hannah Dowling for our conveyancing 4 years ago, and came back to her again for something else. Time and time again, Hannah and her team show such a huge amount of professionalism, and an incredible aptitude for responsiveness and speed. It’s difficult to explain in words just how responsive!

As far as I’m concerned, they’re changing the rule books on the way legals have historically been handled.

Even the processes are on-point. They have a proper on-boarding process, which was managed by Donna. This includes the initial quote, intros, then the particular job is passed to the best person for the job.

In my case it was Grace, who again, was in constant contact, very thorough, and at some points seemed to anticipate and act on what I was going to ask her to check next. Genuinely brilliant, and such a refreshing change from the usual experience! I can’t reiterate this enough.

The jobs are also handled using an online system that lets you check progress of everything whenever you want.

All I can say is, if you’ve ever felt a bit disillusioned by the process of instructing a legal team to help with anything, then give them a call, or email.

I cannot recommend HMD Legal highly enough.

Thanks to you all :)

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and fantastic team

Hannah, Grace and the team were fantastic, quick to respond to queries, very helpful, even when my mortgage provider wouldn't allow me to use them for my purchase they passed over what they'd already done. Would definitely recommend them and would use them again if I ever needed to.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Grace highly enough

Couldn’t recommend Grace highly enough! From start to finish on both my sale and purchase, she made this a pleasant experience. Very knowledgable, professional, quick and on the ball, everything you want in a conveyancer. Would not use anyone else! A huge asset to the already brilliant HMD team!!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Team Hannah…

Hannah and team were excellent helpful and always prompt in replying and chasing up queries on our house sale.
Really great value and definitely stands out from the rest!
Highly recommended by me! :-)

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and Professional

It has always been great working with Hannah Dowling, who has assisted me with a few conveyancing matters, all of which were smooth and hustle free for me. Highly recommended.

April 22, 2025
Unprompted review

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