Hmrc Reviews 279

I had to phone the HMRC helpline for individuals and pensions. The person I spoke to, Ana Costa, was extremely helpful and went out of her way to offer support and guidance. She resolved the issue and was able to answer all my questions. She went above and beyond what I would have expected.

One star just doesn't cut it. If I could give -200 it would still not be enough. It's a shambles.

This is NOT HMRC the government tax website. It ought to be removed from Trustpilot.

If I could give a zero I would. I have not a clue who or if theirs any management at the HMRC. Theirs definitely letter writers that say contact us immediately. Yet after 40 minutes- 1 hour waiting ( nobody as a clue ). About sums this country up

The hold music is bad enough, but the annoying voice popping up every 15 seconds for 30 minutes is genuinely like some kind of psychological torture. You'd probably get less abuse if you got rid of it completely. Or at least make the hold music an opt in/out thing. There's no need for this!

Government Gateway did not accept the user ID they sent me and I copied and pasted. Phone service. Waited half an hour. Agent put the phone down on me.
God help us.

Giving one star is too much If I could give zero it would be more accurate. Was sent a letter stating that I owed over £700 due to interest in my savings but no detailed explanation. When I tried their helpline I was told the average waiting time was 30 minutes. Considering they are handling more money than any other organisation they could easily employ more staff manning the phone lines. When I finally got through I was cut off, deliberately I assume. >

Dear Hmrc.

After many years of investigation and fact finding I have uncovered fraudulent claims/activities in excess of £470 million pounds worth in just one year (and climbing) of multiple carousel fraud, income tax fraud and importation fraud related to many companies trading in the United Kingdom and abroad.
All of which you are still unaware of and all of which are still being taken advantage of to date.

I have diligently logged, dated and filed every single detail of these fraudulent activities including, actual photographic identification of the persons involved, the dates, related emails, phone numbers, addresses, documentation and trade details etc.
Everything needed to bring these criminal empires to the ground.

Now I was in the process getting ready to submit these completed files to the relevant department of Hmrc so you could take the appropriate action in retrieving the losses to the crown, and putting a feather in your hat so to speak.

But saying that, you at Hmrc recently decided to take the bloody Micky out of me and screw me over for a decade old debt that was not even mine to begin with.

Well considering that you think it amusing to have me over, even though I have already historically proven beyond all doubt that you are in the wrong.

I think it only fitting that I reciprocate your own attitude and tell you to go hump yourselves by corrupting the digital data in my possession and disposing of said digital information, thus making you suck on that big bag of pecker you generally like to hand out to the general public!

Just for clarity on the matter.
These losses in excess of £470 million are respective of just One financial year, but have been running the cycle for nearly 11 years and are still in motion as I write this.

How do you like them apples?!

Change tax code based on taxable interest earnt the previous year. If they had bothered to simply ask beforehand i could have explained we had spent all the money in these accounts on a house. We had paid the previous year's interest tax as a lump sum. Then of course it is nigh on impossible to get through on the phone and they had failed to enact the changes had updated on my personal tax webpages. So they now owe me tax!

Despicable service ! And somewhere you can’t blame HMRC , cause they don’t have the staff nor the technological resources to give a reliable customer service . 1 hour waiting is the minimum to get to someone with this same voice going on a loop ‘ thanks for waiting - you’re call is important to us ‘ IS IT ? Really ?

No the government is proper to be blamed for that , and consequently HMRC to not have the correct management to make the required change .
Despicable service are the correct words ! People need HMRC advisors , a Bot or website cannot do it alone . You have a duty to be better !

For three years I'm on a K code on my main pension yet my annunal gross money is £36000 ..
I have sent all savings interest certificates yet am still told the corupt system they insist on using keeps me on a K code so each month I am losing over £130 yet hmrc cannot tell where this money has gone to and I'm still in debt each year from 3 years ago.. I keep ringing them and have taken tax advice who say something is very wrong ... but it seems I am powerless to get anyway forward to stop hmrc stealing my money..

What a bunch of total incompetents

They screw your tax code up, take 50% of your months income in tax, keep you on hold for 55 minutes then say hello and disconnect all because they are finishing their shift no doubt.

They are totally inept, incompetent and not fit to work for HMRC.

Training is awful, difficult systems to navigate through. Minimal training then straight on to the phones to teach yourself whilst talking to a customer of how to work things out. It's a case of if you get in fine, if you don't then that's your problem. Find another job.

Ghastly, Grim and Unhelpful

Sent three letters now all needing signed for; tracked / traced them and they were delivered and signed for but on following up by telephone no-one knows the person who signed for them. If I wrote then the letter will be dealt with and phone call just duplicates work already in progress so no to help on the phone because I wrote. No reply still after 6 months....what does one have to do to reclaim over paid tax when I don't even earn enough to pay tax in the first place?????

Once again i had to deal with HMRC> Couldnt get anywhere so registered a complaint. Ricky Burke phoned me but was out so he helpfully agreed to phone me the next morning. Went out of his way to answer my questions and resolve my problems and is orthy of a 5 star review. The biggest problem with HMRC is getting hold of anyone and wait times on the phone. In my experience once you have managed this the staff seem extremely knowledgable and very helpful. You just need to get the right person.Thanks Ricky, top work.

If the staff worked for a private company instead of the tax payers, they would have been sacked or the company they worked for would have gone out of business. We applied for a vat registration number on the 23rd July 2025 but still not received a vat number. It is impossible to speak to anybody at HMRC or to make a complaint about them. They confirmed that we have been given a number but will not tell us what it is. Apparently, they have sent it in the post! No doubt we will get penalties for failing to make a return despite it being impossible due to their complete incompetence.

I sent my passport for renewal, I received a texts saying it had been received, then 8 days later received another text advising they’d sent me an email, which stated a problem. It was 19.20hrs when I called them, the phone was answered immediately and the agent took all details saying it would be passed to the examiner. An hour later I was called by the examiner to cross check details, we sorted the issue and he said he would get on with it, the next morning I had a text saying it had been approved and a bit later another text saying it had been printed and was being passed to the delivery supplier. A couple of hours later a text landed from the Royal Mail saying my passport will be delivered tomorrow morning. I am more than impressed.

Today I phoned HMRC about me possibly owing some tax on interest that I had received and also about removing any link to a school that I hadn't worked for since April 2023. I would like to thank Hiba for both her patience and professionalism. Dealing with people like Hiba actually makes sorting out your taxes enjoyable!

If I could give 0 stars I would. I've been speaking/on hold to HMRC for almost 3 hours. I've been passed around different teams (no-one wants to actually solve my query but just palm me off on the next team). I've now been cut off instead of being transferred so I have to reexperience being on hold for 45 minutes. This service is an absolute disgrace. HRMC should be able to advise on their own legislation.