Hobby-Genki Reviews 1,518

Great quality figurines. Good customer service. The only downside is it took 3 months of waiting for the figurines to show up. I thought it was a scam because I didn't hear from them. Glad it's not. Will be buying from them again.

Everything was packaged great and arrived quickly!

They're a fantastic store. It's my go-to place to order and pre-order Japanese imports. If a pre-order has a bonus item I know I can secure it at Hobby-Genki. Their "My Warehouse" feature has been a life (and money) saver and their customer service has been impecable.

Good store, variety of item choices

The price was good and it shipped fine I would have gave it 5 stars if I didn't have to make 2 tickets for it ship

It's very easy to navigate the site. The one thing I don't quite like is when I look up a certain manufacturer I can't choose a specific theme, e.g, when I look up MAFEX I can't pick only their Marvel figures. Otherwise they are very trustworthy and I have recommended to multiple fellow collectors

Hobby Genki has been improving its website to make navigation easier. It consistently offers a wide variety of products and pre-orders with specific release dates, which helps you plan your purchases for the figures you’re looking for.

Their customer service has been very satisfactory. I would appreciate it if all product listings included the release date, as not all of them currently do—this would be very helpful.

Have had multiple orders with hobby genki, no issues, my order DBRDSGZTX was shipped quickly.

I trust hobby genki specially for their amazing customer service attention and fast response to any doubts or news needed to be informed regarding products, shipment and more. Thank you for trusting you for my collectibles needs and quality service. (Order reference: YPZDFWLJB)

Always reliable

Made navigating tariff charges easy. 👍

I have ordered several figures from Honby Genki and always get my product in great condition. Since the US government has made things difficult, there is now a delay with my orders due to having to pay additional tariffs. It usually takes a couple of weeks for me to get my order after it is released. This is my only complaint but I do not think it is entirely the companies fault. I will continue to purchase from this company.

The have very flexible payment and delivery options, competitive prices and great selection. Would highly recommend them!

Very acommodating site. i've purchase many figures from them and have no issues at all. Packaging and delivery is spot on. Will definately continue purchasing from them!

Love love LOVE this company. Dont order from anywhere else. 1000% recommend.

It was great. Shipped fast and I can’t wait to buy more!

Nothing but good things to say about this shop! I buy from them on a regular basis, and I’ve always been happy with my purchases

Pricing, shipping, and customer service!

Shipping too late and Reply message so slow

**This review is mostly for the speed of the service rather then anything wrong with my item**

Ive recently ordered 2 items on March 3rd, the reason I am giving a 3 star review (average experience) is due to the much slower service provided to me, however nothing arrived damaged, so it is unfair for me to provide entirely negative feedback under 3 stars.
Ive been shopping with Hobby Genki for a couple years now and they never disappointed, however this time round I had to keep chasing them up for updates as the wait became awful and wasnt shipped out till after 3 weeks of waiting. The customer service if it replied was good but it wasn't as speedy as it used to be.

Im not too sure if I will be ordering from here anytime soon, but I hope that they see this review and take the constructive criticism to not let themselves slip and become infamous, I would hate for that to happen as Hobby Genki are really good when it comes to safely delivering your items and affordable.

Overall, they didnt do bad, they just could've done better to get my items sent quickly.

Both my items arrived safely and securely just FYI.