Hobby-Genki Reviews 1,518

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including rare merchandise and figures, often at competitive prices compared to other retailers. Many appreciate the excellent customer service, highlighting their helpfulness and efficiency in resolving issues and providing support. The delivery service is frequently described as fast and reliable, with items arriving well-packaged and in pristine condition. However, some people were dissatisfied with aspects of the ordering and shipping process. A few customers reported issues with delayed shipments, orders being held without clear reasons, or unexpected additional shipping charges. There were also occasional mentions of items arriving damaged or concerns about the responsiveness of customer service in specific situations.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are satisfied with the product selection,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed satisfaction, noting fast shipping,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the fair and competitive... See more

Customer service

Consumers generally find customer service to be positive, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered over 1000$ worth of figures from them. It was confusing at first because the store was also working with the new tariff and tax laws. After I exchanged some emails with Hobby Genki about... See more

Rated 5 out of 5 stars

Overall great experience. Besides figures they have an incredible collection of merchandise that's hard to come by .. For example if you are into music boxes then look no further. Figures too ar... See more

Rated 5 out of 5 stars

Hobby Genki has become my number one go-to website for importing figures! Their quick response times for any kind of support I need is always very helpful. My orders are also always carefully packed s... See more

Rated 5 out of 5 stars

Excellent service, customer service team are very helpful and efficient. Private warehouse system could use a bit more refining but I didn’t have any major hassles. Also I live in Australia and th... See more


Company details

  1. Figurine Shop
  2. Children's Toys Store
  3. Hobby Store
  4. Toy Store
  5. Trading Card Store
  6. Video Game Store

Written by the company

Hobby Genki is your premier source for authentic Japanese figures, model kits, and collectibles. Enjoy flexible shipping with My Private Warehouse, convenient Buy Now Pay Later options, and earn through our Reward System. Fast worldwide shipping on all anime & gaming merch!


Contact info

  • 3-3-7-34, Shinke, Higashiosaka-shi, Osaka-fu, 5770025, Higashiosaka, Japan

  • hobby-genki.com

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great quality figurines

Great quality figurines. Good customer service. The only downside is it took 3 months of waiting for the figurines to show up. I thought it was a scam because I didn't hear from them. Glad it's not. Will be buying from them again.

March 27, 2026
Rated 5 out of 5 stars

They're a fantastic store

They're a fantastic store. It's my go-to place to order and pre-order Japanese imports. If a pre-order has a bonus item I know I can secure it at Hobby-Genki. Their "My Warehouse" feature has been a life (and money) saver and their customer service has been impecable.

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Highly recommend, amazing site

It's very easy to navigate the site. The one thing I don't quite like is when I look up a certain manufacturer I can't choose a specific theme, e.g, when I look up MAFEX I can't pick only their Marvel figures. Otherwise they are very trustworthy and I have recommended to multiple fellow collectors

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Hobby Genki, nice page to buy your figures

Hobby Genki has been improving its website to make navigation easier. It consistently offers a wide variety of products and pre-orders with specific release dates, which helps you plan your purchases for the figures you’re looking for.

Their customer service has been very satisfactory. I would appreciate it if all product listings included the release date, as not all of them currently do—this would be very helpful.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Have had multiple orders with hobby genki, no issues, my order DBRDSGZTX was shipped quickly.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

YPZDFWLJB

I trust hobby genki specially for their amazing customer service attention and fast response to any doubts or news needed to be informed regarding products, shipment and more. Thank you for trusting you for my collectibles needs and quality service. (Order reference: YPZDFWLJB)

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Good service

I have ordered several figures from Honby Genki and always get my product in great condition. Since the US government has made things difficult, there is now a delay with my orders due to having to pay additional tariffs. It usually takes a couple of weeks for me to get my order after it is released. This is my only complaint but I do not think it is entirely the companies fault. I will continue to purchase from this company.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Top site!

Very acommodating site. i've purchase many figures from them and have no issues at all. Packaging and delivery is spot on. Will definately continue purchasing from them!

February 18, 2026
Unprompted review
Rated 3 out of 5 stars

Slower service then Usual

**This review is mostly for the speed of the service rather then anything wrong with my item**

Ive recently ordered 2 items on March 3rd, the reason I am giving a 3 star review (average experience) is due to the much slower service provided to me, however nothing arrived damaged, so it is unfair for me to provide entirely negative feedback under 3 stars.
Ive been shopping with Hobby Genki for a couple years now and they never disappointed, however this time round I had to keep chasing them up for updates as the wait became awful and wasnt shipped out till after 3 weeks of waiting. The customer service if it replied was good but it wasn't as speedy as it used to be.

Im not too sure if I will be ordering from here anytime soon, but I hope that they see this review and take the constructive criticism to not let themselves slip and become infamous, I would hate for that to happen as Hobby Genki are really good when it comes to safely delivering your items and affordable.

Overall, they didnt do bad, they just could've done better to get my items sent quickly.

Both my items arrived safely and securely just FYI.

March 31, 2026
Unprompted review

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