I ordered over 1000$ worth of figures from them. It was confusing at first because the store was also working with the new tariff and tax laws. After I exchanged some emails with Hobby Genki about... See more
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Review summary
Created with AI, based on recent reviews
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Overall great experience. Besides figures they have an incredible collection of merchandise that's hard to come by .. For example if you are into music boxes then look no further. Figures too ar... See more
Hobby Genki has become my number one go-to website for importing figures! Their quick response times for any kind of support I need is always very helpful. My orders are also always carefully packed s... See more
Excellent service, customer service team are very helpful and efficient. Private warehouse system could use a bit more refining but I didn’t have any major hassles. Also I live in Australia and th... See more
Company details
Written by the company
Hobby Genki is your premier source for authentic Japanese figures, model kits, and collectibles. Enjoy flexible shipping with My Private Warehouse, convenient Buy Now Pay Later options, and earn through our Reward System. Fast worldwide shipping on all anime & gaming merch!
Contact info
3-3-7-34, Shinke, Higashiosaka-shi, Osaka-fu, 5770025, Higashiosaka, Japan
- hobby-genki.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 24 hours
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Awesome service & great items
Service & items are always great. Shipping has also been fast on all orders. Your my go to store for my import figures.
September 26, 2025
Great experience all around
Great customer service, and items were packed very nicely. Will definitely order from here again!!
September 26, 2025
Good service
The private warehouse option is very useful, Figures come in quick and with no damage, some figures I get have tight joints but overall very happy with their service!
September 26, 2025
Very good products and prices
Very good products and prices . I highly recommend.
July 10, 2025
Unprompted review
Best prices in the market
September 11, 2025
Unprompted review
They are awesome, I mean it
It's been a while now since I have ordered from them.
They have a lot of products and they have even one of the best prices between the websites I order from.
Once they helped me with a request I had even if they usually don't do it. Staff is always kind, only once it happened that they didn't answer me.
I advise them if you are looking for some kind of merch that you cannot find locally, or preorders etc.
September 12, 2025
Unprompted review
An amazing site
An amazing site, great selection of items, incredible customer service and just 5 stars all round!
August 27, 2025
They know how to handle tough delivery :)
Was using hobby genki for a bit already, but this time I had an unfortunate situation with my local carrier - and the parcel never showed up at my door and was returned (local delivery company just messed up with this one). At the hobby genki team they helped me track down the parcel and submit a proper ticket for the delivery company's return. They were super lovely and helpful all the way and shipped the same box back with the reimbursement of all previous delivery/return costs. So it's a good price and a good support, all you may enjoy in a store! Very pleased with my experience .
August 31, 2025
Unprompted review
My first order on hobby-genki…
My first order on hobby-genki and they absolutely didn’t disappoint. My package arrived well taken care off AND 3 days after ordering! I will for sure order again.
September 3, 2025
Unprompted review
I am very happy with Hobby-GENKI!
I am very happy with Hobby-GENKI!
I preordered the new Wingman figure from them a year ago. At first I was pretty skeptical about this, but still gave it a try. And wow, a year after, I received the order and it’s beautiful! Thank you Hobby-GENKI!
September 3, 2025
Unprompted review
Customer service can be terrible with Hobbygenki
I pre ordered two figures in late December. For reference it's Hatsune miku Sourxuan pop up parades.
They never shipped my order to me despite seeing competitors having it in stock and I was just waiting and waiting with Hobbygenki.
They agreed to a refund or credit slip for this bad experience. I initially agreed to a credit slip but they didn't process that, so decided I just wanted my money back with a 5% deduction.
To this present day I still haven't received my money back. They supposedly processed my refund on 26th January and are doing nothing. They ignore my requests and have basically stolen my money. I may have to resort to PayPal at this point.
If you get your order correct with Hobbygenki it's smooth. If they mess up your order, it's some of the worst customer service you'll ever experience.
It's unfortunately made me use competitors more despite their good pricing.
September 1, 2025
Unprompted review
Finally got there shipping system fixed…
Finally got there shipping system fixed
Shipped so quickly and got here before the stupid new tariff law
August 27, 2025
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