HobbyMaker Reviews 

I have been ordering from Hobby Maker for over a year and although not all my items arrive together they do arrive at some point. I order almost monthly and sometimes a few times a month. I order price dropped items and low stock items. I have gotten them all. I have had only one item arrive incomplete in a bundle but it was sorted eventually. I can cancel an order by calling up customer service and I never feel bad about doing so. The staff are professional and helpful. I enjoy watching the show as it shows demonstrations and the presenters are fun and have a bit of a laugh on the show. Which is a nice change. As long as you are aware that your order might not come shipped together and that you may wait longer for popular items then you will find some good deals to be had and a nice show to watch.

I actually prefere the way things were done and the way hochanda worked. From the variety of different programs and presentations.
I have had no problems as such, only the odd late delivery that was late, but have been kept upto date more often than not. Should be everytime. Have also been offered refund which is good. Occasionally packaging can be a bit battered, depends what courier service you use. Some don't give a monkeys uncle. However my experience has been relatively ok. More mixed media would be good, thankyou.

To say I am happy with Hobbymaker would be an understatement. The variety of products and the delivery time are both what I would expect of an established company. My only problem is my limited funds. Thanks Hobbymaker.

I have been a customer of Hobbymaker since the beginning and cannot remember a time where I had a problem with my order.
Some orders may have taken a little bit longer during sale shows or bank holidays but nothing to complain about.
Keep up the good work 👍

Always worth watching for tips, examples and excellent prices.Good communication and generous refunds if items are missing.

Easy to order and my items arrived within 10 days. Only downside is on some items you need to order quick or risk the item selling out. Love the shows, the presenters, the demonstrators and the management.

Always great deals on superb products. Delivery can be a bit slow… however if there is a problem Hobbymaker sorts it out. I have been shopping with them since the beginning and I always find the customer service team is very helpful… just be patient with the process.

Recieved notification about delivery on Friday 30 May parcel delivered Saturday 31 May

I have been very satisfied with the service I have received from Hobbymaker. When there has been a minor problem I have called the call centre and the staff have been very helpful and the matters have been resolved quickly.

i,ve had some mishaps but they have been dealt with straight away.

I really enjoy HobbyMaker and the variety of companies and crafts it has introduced me to and everything I have ordered from them is of a high quality. Unfortunately, their downfall is the delivery time and possible lack of communication between themselves and suppliers sending goods direct to the customer. The customer service team do follow up any queries although it can takes a few days to get an answer. I hope they can iron out the delivery issues as it does spoil the HobbyMaker experience.

I cannot understand why people are leaving poor reviews as I have had nothing but excellent service from them. From the individual companies who sell on there, to the customer service team who are upstairs and so helpful on the few times when I have made a mistake when ordering. If an item is going to be late they always inform us and sometimes I have received items in a couple of days. What more can we expect.

I have always been very happy with whatever I have brought . Their delivery is fast and efficient.
The couple of time I've had an issue, I've emailed and they have always sorted it and kept me updated.

I loved the channel and was tired of create and craft and in the last year you have introduced all the things and guests that I had switched to get away from so now very rarely watch it now

I now rarely use HM after many years of crafting.I always turn the sound off - too much screeching, hysteria, arm waving and repetitive presenters. Graphics and camera angles on the presenter cover the demo's and we miss the poor artists efforts after all they have come on for a reason-to demonstrate and explain their craft and expertise. When other crafting sites are closing HM could have blossomed instead of importing failures. Too much wittering and shrieking, it's a shame that even sewing street is going the same way and I feel so sorry for John Scott. A complete rejig and culling needed.
So sorry and disappointed.

I have been purchasing from hobbymaker from their start and have found great quality items at competitive prices. They have been good and responsive on the odd occasion when there has been an issue ( usually with the courier). Each item is despatched directly from each supplier not hobbymaker, the downside to this is some suppliers can be slower than others and if you place an order which is from various suppliers when one company dispatch something your whole order is marked as dispatched.
I also feel they should include more descriptions on their website rather than rely on photographs as customers want to know a little more about what they are purchasing eg paper/ card weight, acid free etc

Wrong card sent in card bundle. Took 2 months to resolve and after sending loads of emails. Another card bundle still not received after a month and still sending emails to try to resolve or get a refund. They cancelled a new launch bundle the day after I had ordered it saying it wasn’t available when picking and still not got the £95 refunded. Bought it from on eBay instead for £10 cheaper and faster. I advise people try this instead of buying from this terrible company. Customers services are unbelievably bad and no one cares. Never know customer services as bad apart from Create and Craft who went into administration which makes me wonder if this site is going the same way due to lack of interest and care ! I would not recommend this site.

I have never had problems with Hobbymaker. Some orders may take a while coming but always received them. When I have had a problem I contact customer service by email and they have sorted it out for me.

I find web site difficult to navigate when watching g what’s on live. Also some of the kits are misleading- I brought from crafter companion and spent excess £50 and looking at it it’s not value for the money

Excellent service. Fave show is Sanntangle.