Communication with staff was satisfying. Although, I could have been notified of the cause of the delay of my order being filled, prior to me having to telephone and seek information, would have been... See more
Company replied
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Review summary
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Had to do a phone check as my bonus accessories arrived first before my machine, with no paperwork. Great deal, bonus accessories are fantastic extras. Love my machine!
Company replied
1. Pulley’s width was a little wider, maybe for newer lifters. Has to trim it to fit width of pulley slot on side arm of lifter. 2. Postage price of $20 for the 2 pulley was rather high, considerin... See more
Company replied
The service was great and reliable.And I will be shopping with them in the future
Company replied
Company details
Written by the company
Hobbysew, Australia's No.1 sewing machine and patchwork specialist stores, with the best products, machines, & classes. We make crafting a pleasure and help you create master pieces.
Contact info
Shop 4/2 Garling Rd., Kings Park, 2148, NSW, Australia
- 02 9621 4000
- hsenquiries@hobbysew.com.au
- hobbysew.com.au
4.4
Excellent
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
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Waited over a week items hadn’t even…
Waited over a week items hadn’t even been shipped. Called online sales could barely hear them on the phone but was told one of the items are waiting from the supplier.
Poor form and no communication. Won’t be ordering online from you again.
November 30, 2024
So fast with the delivery
So fast with the delivery. Received even before the tracking became operational. Happy with the prices and the service.
November 3, 2024
Tracking number didn't work on…
Tracking number didn't work on delivery. Half of the bonus gift was not included in delivery although the remainder of the bonus was delivered about a week later
November 1, 2024
Excellent customer service
The item was what I ordered and it arrived in excellent condition and in a very timely manner.
November 4, 2024
Easy website to find purchases and…
Easy website to find purchases and having Australia Post deliver is the best
November 3, 2024
Apart for a little delay in despatching…
Apart for a little delay in despatching the machine, I am well pleased with the experience. The machine arrived 2 days earlier than expected. No damage to the box at all. I have worked my way through the instructions and have sewn out a few sample stitches and I am pleasantly pleased with the quality. For reference I purchased a Singer Elite CE677 as my current Pfaff is “on its way out” and I mainly use a straight stitch machine and overlocker. Need to do buttonholes which I hate on the Pfaff machine. The Singer made a great buttonhole so I am happy. Thank you Hobby Sew.
November 1, 2024
Hobbysew did fine in their product…
Hobbysew did fine in their product selection and shipping. However, the Rit product dye I purchased was marked camel and has dyed my clothing cocoa or chocolate brown. It looks really bad now. I followed all the instructions except instead of leaving the fabric in the bucket for ‘up to 30 minutes or until the required colour (up to 60 minutes), I removed it after 1 minute when I saw it was making the fabric way too dark… I believe this may be a batch issue with Rit. When I contacted Rit they tried to gaslight me about the packet instructions and blame me for the problem.
October 30, 2024
Absolutely love my machine
The delivery was so quick, cheap and no damage to packaging. Love my new sewing machine. Can definitely recommend this company and sewing machine. Sews beautifully.
November 1, 2024
The order arrived so quickly!
October 2, 2024
very happy shopping experience
I received my order & very happy on the updates surrounding it
September 2, 2024
Still haven’t received the item
October 1, 2024
Quick delivery
September 30, 2024
I only received half my order
I only received half my order. The order took 10 days to arrive. The other two similar orders from other companies arrived in 2-3 days.
Edit - the company admitted fault and have sent replacements.
September 29, 2024
I just missed my parcel while I was…
I just missed my parcel while I was home.I called to explain my situation and they couldn’t help me about it.
October 3, 2024
Easy and efficient shopping
Easy, efficient, great buying experience. I knew what I wanted, this store had it at a good price. Online buying was easy, shipping was very fast. Item was as described. Highly recommend
September 29, 2024
Thank you for a great product with…
Thank you for a great product with prompt delivery.
September 2, 2024
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